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For Companies At a Glance
- Tasks: Deliver top-notch technical support and manage IT systems for clients.
- Company: Join the UK's largest independent security solutions provider, trusted by major brands.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values integrity and customer focus in high-stakes environments.
- Qualifications: Experience in IT support, Microsoft 365, and cloud technologies is essential.
- Other info: Candidates must meet BS7858 vetting standards and hold a full UK driving licence.
Reliance High-Tech is the UK's largest independent integrator/installer of security and Lone Worker Solutions solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.
The purpose of this role is to deliver high-quality technical support and systems expertise for both internal and external customers. You will work across a wide spectrum of systems / IT and physical security technologies — from day-to-day support, preventative maintenance, to server / infrastructure projects.
Your Responsibilities
- Provide responsive, hands-on support to users, systems and customers
- Design, implement, and maintain both on-premises and cloud-based infrastructure solutions
- Support IT compliance and certification processes (e.g. ISO27001, CE+)
- Maintain documentation for systems, assets, and credentials
- Play a key role in transitioning legacy infrastructure to cloud-native platforms
- Ensure that all prebuilt / preconfigured solutions are configured and setup in line with IT best practices.
Your Competencies
Essential:
- Proven experience in IT support / Infrastructure roles
- Hands on experience with Microsoft 365, Active Directory, Entra ID, and Intune
- Experience with virtualisation (Hyper-V)
- Networking knowledge (IP, firewalls, basic architecture)
- Hands-on experience with Microsoft Azure or AWS
- Clear communication skills and strong documentation ability
Desirable:
- Familiarity with SQL / Database awareness
- Experience integrating platforms and systems
- Active certifications in relevant IT/ Networking areas
- Knowledge of ISO27001, CE+, or similar frameworks
Your Profile Personal Qualities
- Self-motivated and proactive
- Strong analytical and problem-solving mindset
- Comfortable working in a dynamic, small-team environment
- Adaptable and open to change
- Committed to delivering high standards and continuous improvement
- Holds a full UK driving licence and has access to own transport
All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's vetting standards.
Technical Support Engineer - Office based employer: Reliance High Tech
Contact Detail:
Reliance High Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Office based
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Active Directory, and Azure. Having hands-on experience or even personal projects showcasing these skills can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Reliance High-Tech on platforms like LinkedIn. They can provide valuable insights into the company culture and the technical challenges faced, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully solved technical issues or implemented infrastructure solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Stay updated on industry trends and best practices related to IT compliance and security frameworks like ISO27001. Demonstrating your knowledge in these areas during discussions can show your commitment to high standards and continuous improvement.
We think you need these skills to ace Technical Support Engineer - Office based
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and competencies required for the Technical Support Engineer position. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in IT support and infrastructure roles. Be specific about your hands-on experience with Microsoft 365, Active Directory, and any cloud platforms like Azure or AWS.
Showcase Problem-Solving Skills: Demonstrate your analytical and problem-solving mindset in your application. Provide examples of how you've successfully resolved technical issues or improved processes in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also conveys your enthusiasm for the role and the company. Mention your adaptability and commitment to high standards, as these personal qualities are essential for the position.
How to prepare for a job interview at Reliance High Tech
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with Microsoft 365, Active Directory, and virtualisation technologies like Hyper-V. Be prepared to discuss specific projects or challenges you've faced in these areas, as this will demonstrate your expertise and problem-solving abilities.
✨Understand the Company’s Values
Reliance High-Tech prides itself on integrity and customer focus. Research their approach to security solutions and be ready to explain how your personal values align with theirs. This will show that you are not just a fit for the role, but also for the company culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world technical issues. Prepare examples of past experiences where you provided support or implemented solutions under pressure. This will help you illustrate your analytical skills and adaptability.
✨Demonstrate Strong Communication Skills
Since clear communication is essential for this role, practice explaining complex technical concepts in simple terms. During the interview, ensure you articulate your thoughts clearly and listen actively to the interviewers’ questions, showing that you value their input.
