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For Companies At a Glance
- Tasks: Deliver top-notch technical support and manage IT systems for clients.
- Company: Join the UK's largest independent security solutions provider, trusted by major brands.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values integrity and customer focus in high-stakes situations.
- Qualifications: Experience in IT support, Microsoft 365, and networking is essential.
- Other info: Candidates will be screened to BS7858 standards; driving licence required.
Reliance High-Tech is the UK's largest independent integrator/installer of security and Lone Worker Solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.
The purpose of this role is to deliver high-quality technical support and systems expertise for both internal and external customers. You will work across a wide spectrum of systems / IT and physical security technologies from day-to-day support, preventative maintenance, to server / infrastructure projects.
Your Responsibilities
- Provide responsive, hands-on support to users, systems and customers
- Design, implement, and maintain both on-premises and cloud-based infrastructure solutions
- Support IT compliance and certification processes (e.g. ISO27001, CE+)
- Maintain documentation for systems, assets, and credentials
- Play a key role in transitioning legacy infrastructure to cloud-native platforms
- Ensure that all prebuilt / preconfigured solutions are configured and set up in line with IT best practices.
Your Competencies
Essential:
- Proven experience in IT support / Infrastructure roles
- Hands-on experience with Microsoft 365, Active Directory, Entra ID, and Intune
- Experience with virtualisation (Hyper-V)
- Networking knowledge (IP, firewalls, basic architecture)
- Hands-on experience with Microsoft Azure or AWS
- Clear communication skills and strong documentation ability
Desirable:
- Familiarity with SQL / Database awareness
- Experience integrating platforms and systems
- Active certifications in relevant IT/ Networking areas
- Knowledge of ISO27001, CE+, or similar frameworks
Your Profile Personal Qualities
- Self-motivated and proactive
- Strong analytical and problem-solving mindset
- Comfortable working in a dynamic, small-team environment
- Adaptable and open to change
- Committed to delivering high standards and continuous improvement
- Holds a full UK driving licence and has access to own transport
All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's vetting standards. If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time. We will, however, keep your details on file, and if your skills and experience align with future opportunities, we may contact you directly.
Contact Detail:
Reliance High-Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Office based
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Active Directory, and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved technical issues in the past. This will help you stand out as a candidate who can deliver high-quality support.
✨Tip Number 3
Research Reliance High-Tech and their approach to security solutions. Understanding their customer focus and integrity will allow you to align your answers with their company values during the interview.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the Technical Support Engineer role, which can be invaluable for your preparation.
We think you need these skills to ace Technical Support Engineer - Office based
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and competencies required for the Technical Support Engineer position. Tailor your application to highlight relevant experience in IT support and infrastructure roles.
Highlight Relevant Skills: Make sure to emphasise your hands-on experience with Microsoft 365, Active Directory, and virtualisation technologies like Hyper-V. Mention any familiarity with cloud platforms such as Microsoft Azure or AWS, as well as your knowledge of networking concepts.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've tackled technical challenges in previous roles. This will demonstrate your analytical mindset and problem-solving skills, which are essential for this position.
Prepare a Strong Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also reflects your enthusiasm for the role and the company. Mention your commitment to high standards and continuous improvement, aligning with Reliance High-Tech's values.
How to prepare for a job interview at Reliance High-Tech
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with Microsoft 365, Active Directory, and virtualisation technologies like Hyper-V. Be prepared to discuss specific projects or challenges you've faced in these areas.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled complex technical issues in the past. Reliance High-Tech values a strong analytical mindset, so showcasing your problem-solving process can set you apart.
✨Communicate Clearly
Since clear communication is essential for this role, practice explaining technical concepts in simple terms. This will demonstrate your ability to support both internal and external customers effectively.
✨Familiarise Yourself with Compliance Standards
Brush up on ISO27001 and other compliance frameworks mentioned in the job description. Being knowledgeable about these standards will show your commitment to maintaining high-quality support and security practices.
