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- Tasks: Provide expert engineering support for security systems, ensuring top-notch customer service.
- Company: Join Reliance High-Tech, the UK's largest independent security solutions integrator, trusted by major brands.
- Benefits: Enjoy opportunities for personal development, training, and a collaborative work environment.
- Why this job: Be part of a dynamic team that values innovation and customer focus in the security industry.
- Qualifications: NVQ 3 in Electronic Security or equivalent experience required; knowledge of security systems essential.
- Other info: Candidates will undergo screening to meet strict vetting standards.
The predicted salary is between 30000 - 42000 £ per year.
Reliance High-Tech is the UK's largest independent integrator of security solutions. It is trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation with the agility and customer focus of an independent business. The team at Reliance High-Tech draw on their considerable IT expertise and sector experience to serve organisations across a wide range of industry sectors that require advanced, bespoke security solutions and the highest-level security clearances.
Role - To provide professional engineering expertise along with excellent internal/external customer service during the repair and maintenance of a variety of security solutions (including CCTV, Intruder, ACS).
Your responsibilities:
- Provide technical expertise in fault finding and repairs across a varied selection of PC/Network based and analogue security systems with a working knowledge of different high-end software packages.
- Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small scale CCTV systems to large multi-site installations with PC Based Digital Recorders.
- Understand fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults.
- Liaise with higher grade engineers where required.
- Provide emergency solutions when operating out of hours as specified on the departmental rota.
- Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer's expectations.
- Participate in team meetings and actively contribute towards the business' activities.
- Strive to maximise personal development and performance and take active part in performance reviews and personal development plans.
- Maintain up to date technical knowledge through internal and external training provision.
- Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g., order submission, stock control, timesheet submission, job closing, etc.).
Your Competencies:
- NVQ 3 in Electronic Security or equivalent proven experience (4+ Years).
- Knowledge of Access control / CCTV / Intercom / Intruder systems.
- Knowledge of Windows Operating Systems.
- Knowledge of digital electronics principles and systems Health and Safety.
- Good knowledge surrounding digital electronics and electrical systems.
- Working knowledge of TCP/IP and other network fundamentals of UFE's (Unified Front End).
- Excellent communication skills – Written and Verbal.
Your Profile:
- Flexible with a can do/will do attitude, able to work both independently and as part of a team essential.
- Proven record of great customer service and an ability to manage time and workload a must.
All job candidates will be screened to BS7858 to meet Reliance High-Tech's vetting standards.
Service Engineer South Wales, Gloucester and Worcester employer: Reliance High-Tech
Contact Detail:
Reliance High-Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer South Wales, Gloucester and Worcester
✨Tip Number 1
Familiarise yourself with the specific security systems mentioned in the job description, such as Galaxy, Geutebruck, and Gallagher. Having hands-on experience or knowledge about these systems will give you an edge during interviews.
✨Tip Number 2
Brush up on your technical skills related to fault finding and repairs in both PC/Network based and analogue security systems. Being able to discuss your troubleshooting process confidently can impress potential employers.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully managed client relationships or resolved issues in previous roles. This is crucial for a position that requires excellent internal and external customer service.
✨Tip Number 4
Network with professionals in the security industry, especially those who work with Reliance High-Tech or similar companies. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
We think you need these skills to ace Service Engineer South Wales, Gloucester and Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electronic security systems, particularly with CCTV, intruder systems, and access control. Use specific examples to demonstrate your technical expertise and customer service skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities and competencies outlined in the job description. Emphasise your problem-solving abilities and your experience with various security technologies mentioned, such as Galaxy and Paxton.
Showcase Technical Knowledge: In your application, include details about your familiarity with PC/Network based systems and your understanding of fibre optic transmission systems and LAN/WAN networks. This will show that you have the necessary technical background for the role.
Highlight Customer Service Experience: Since excellent customer service is crucial for this role, provide examples of how you've successfully managed customer relationships in previous positions. Mention any specific situations where you went above and beyond to meet customer expectations.
How to prepare for a job interview at Reliance High-Tech
✨Showcase Your Technical Expertise
Make sure to highlight your experience with security systems, especially CCTV, intruder alarms, and access control systems. Be prepared to discuss specific projects or challenges you've faced and how you resolved them, as this will demonstrate your hands-on knowledge.
✨Demonstrate Customer Service Skills
Reliance High-Tech values excellent customer service, so be ready to share examples of how you've successfully managed customer expectations in the past. Discuss any situations where you went above and beyond to ensure client satisfaction.
✨Prepare for Technical Questions
Expect questions related to fault finding and repairs in both PC/network-based and analogue systems. Brush up on your knowledge of fibre optic transmission systems and LAN/WAN networks, as these are crucial for the role.
✨Exhibit a Team Player Attitude
Since collaboration is key in this role, be prepared to discuss how you've worked effectively within a team. Share experiences where you contributed to team meetings or helped colleagues solve technical issues, showcasing your flexibility and willingness to support others.
