At a Glance
- Tasks: Provide remote engineering support and troubleshoot security systems for top brands.
- Company: Join the UK's largest independent security solutions provider with a customer-focused culture.
- Benefits: Competitive salary, flexible hours, and opportunities for personal development.
- Other info: Dynamic team environment with excellent career growth potential.
- Why this job: Make a real impact in protecting people and assets with innovative technology.
- Qualifications: NVQ 3 in Electronic Security or equivalent experience required.
The predicted salary is between 30000 - 40000 £ per year.
Reliance High-Tech / Reliance Protect is the UK's largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.
Your responsibilities
- Provide Remote engineering support to the field based engineers, including incident triage, remote resolution, firmware upgrades and patching.
- Provide technical expertise in fault finding and repairs across a varied selection of PC/Network based and analogue security systems with a working knowledge of different high end software packages.
- Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small scale CCTV systems to large Multi-site installations with PC Based Digital Recorders.
- Understand fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults.
- Liaise with field engineers where required.
- Provide emergency solutions when operating out of hours as specified on the departmental rota (currently 1 in 4).
- Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer’s expectations.
- Participate in team meetings and actively contribute towards the business activities.
- Strive to maximize personal development and performance and take active part in performance reviews and personal development plans.
- Maintain up to date technical knowledge through internal and external training provision.
- Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g., order submission, stock control, timesheet submission, job closing, etc.).
Your competencies
- NVQ 3 in Electronic Security or equivalent proven experience (4+ Years).
- Knowledge of Access control / CCTV / Intercom / Intruder systems.
- Knowledge of Windows Operating Systems.
- Knowledge of digital electronics principles and systems.
- Good knowledge of Access control / CCTV / Intercom / Intruder systems.
- Good knowledge surrounding digital electronics and electrical systems.
- Microsoft OS knowledge.
- Working knowledge of TCP/IP and other network fundamentals of UFE's (Unified Front End).
- Excellent communication skills (Written and Verbal).
Your profile
- Flexible with a can do/will do attitude, able to work both independently and as part of a team essential.
- Proven record of great customer service and an ability to manage time and workload a must.
To express an interest in this role please send your CV and a covering letter. This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's / Reliance Protect's vetting standards. Thank you for your interest in joining our team. If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time. We will, however, keep your details on file, and if your skills and experience align with future opportunities, we may contact you directly.
Service Engineer South Wales/Gloucester in London employer: Reliance High-Tech
Reliance High-Tech / Reliance Protect is an exceptional employer, offering a dynamic work environment where innovation meets integrity. With a strong focus on employee development and a commitment to providing top-tier security solutions, team members benefit from ongoing training and the opportunity to work with cutting-edge technology in a supportive culture. Located in South Wales/Gloucester, employees enjoy a collaborative atmosphere that values customer service excellence and personal growth, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer South Wales/Gloucester in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Service Engineer South Wales/Gloucester. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Reliance High-Tech. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
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✨Directly Apply to Reliance High-Tech
Don’t forget to apply for the Service Engineer South Wales/Gloucester role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Reliance High-Tech.
We think you need these skills to ace Service Engineer South Wales/Gloucester in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Reliance High-Tech. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Reliance High-Tech.
How to prepare for a job interview at Reliance High-Tech
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Reliance High-Tech.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Reliance High-Tech.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Reliance High-Tech.
