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- Tasks: Provide remote tech support and troubleshoot network issues for customers and engineers.
- Company: Join the UK's largest independent security solutions provider with a focus on innovation.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a fast-paced environment.
- Why this job: Be part of a dynamic team making a real impact in high-stakes environments.
- Qualifications: Experience in IT support, networking, and strong communication skills required.
Reliance High-Tech / Reliance Protect is the UK's largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.
Provides remote technical support to customers and internal engineering teams, troubleshooting network, hardware, and connectivity issues to first- and second-line resolution. Acts as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required. In addition to remote support duties, the role is responsible for hardware pre-build and configuration work in our workshop — staging, imaging, and testing customer devices and networking equipment prior to deployment.
Your responsibilities
- Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices
- Provide responsive, hands-on support for our field-based engineers, systems and customers
- Commissioning support for our professional services team
- Maintain documentation for processes, systems, assets, and credentials
- Play a key role in transitioning legacy systems to new solutions
Your competencies
Essential
- Good understanding of IP Networking, switches, firewalls, routers and VPNs.
- IT Support / helpdesk experience
- Experience of Patching, System upgrades, Remote access support
- Strong communication and a self-driven approach
Desirable
- Experience with FAT testing
- Familiarity with SQL / Database technologies
- Experience integrating platforms and systems
- Active certifications in relevant Security / IT / Networking areas
Your profile
Personal Qualities
- Self-motivated and proactive
- Strong analytical and problem-solving mindset
- Comfortable working in a dynamic, small-team environment
- Holds a full UK driving licence and has access to own transport
Competencies for Success
- Adaptable and open to change
- Self development
- Committed to delivering high standards and continuous improvement
To express an interest in this role please send your CV and a covering letter no later than 30/06/2026. This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's / Reliance Protects vetting standards. Thank you for your interest in joining our team. If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time. We will, however, keep your details on file, and if your skills and experience align with future opportunities, we may contact you directly.
Tech Support Engineer in Eccles employer: Reliance High-Tech
Contact Detail:
Reliance High-Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Support Engineer in Eccles
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups to connect with professionals in the tech support field. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your tech support projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common tech support scenarios. Think about how you'd troubleshoot specific issues and be ready to demonstrate your problem-solving skills on the spot.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Tech Support Engineer in Eccles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tech Support Engineer role. Highlight your experience with IP networking, troubleshooting, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your analytical mindset and problem-solving abilities. Share examples of how you've tackled challenges in previous roles. We’re all about finding solutions here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Reliance High-Tech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IP networking, switches, firewalls, and routers. Be ready to discuss how you've tackled similar issues in the past, as this will show your technical prowess and problem-solving skills.
✨Show Off Your Communication Skills
As a Tech Support Engineer, you'll need to communicate effectively with both customers and internal teams. Practice explaining complex technical concepts in simple terms, and be prepared to demonstrate your ability to listen and respond to customer needs.
✨Prepare for Real-World Scenarios
Think about common troubleshooting scenarios you might face in the role. Prepare to walk through your thought process on how you'd handle these situations, especially when it comes to remote support and hardware configuration.
✨Highlight Your Adaptability
Reliance High-Tech values adaptability, so be ready to share examples of how you've successfully navigated change in previous roles. Discuss any experiences where you had to learn new technologies or processes quickly, showcasing your proactive approach.