At a Glance
- Tasks: Provide remote tech support and troubleshoot network and hardware issues.
- Company: Join a dynamic tech team in Manchester with a focus on innovation.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Work in a collaborative environment with a focus on continuous improvement.
- Why this job: Make a real impact by solving tech challenges and supporting customers.
- Qualifications: Experience in IT support and a good understanding of networking.
The predicted salary is between 30000 - 40000 € per year.
Provides remote technical support to customers and internal engineering teams, troubleshooting network, hardware, and connectivity issues to first‑ and second‑line resolution. Acts as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required. In addition to remote support duties, the role is responsible for hardware pre‑build and configuration work in our workshop – staging, imaging, and testing customer devices and networking equipment prior to deployment.
Your Responsibilities
- Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and set up in line with manufacturer, IT and cyber best practices.
- Provide responsive, hands‑on support for our field‑based engineers, systems and customers.
- Commissioning support for our professional services team.
- Maintain documentation for processes, systems, assets and credentials.
- Play a key role in transitioning legacy systems to new solutions.
Your Competencies – Essential
- Good understanding of IP networking, switches, firewalls, routers and VPNs.
- IT support / helpdesk experience.
- Experience with patching, system upgrades and remote access support.
- Strong communication skills and a self‑driven approach.
Your Competencies – Desirable
- Experience with FAT testing.
- Familiarity with SQL / database technologies.
- Experience integrating platforms and systems.
- Active certifications in relevant security / IT / networking areas.
Your Profile – Personal Qualities
- Self‑motivated and proactive.
- Strong analytical and problem‑solving mindset.
- Comfortable working in a dynamic, small‑team environment.
- Holds a full UK driving licence and has access to own transport.
Competencies for Success
- Adaptable and open to change.
- Committed to self‑development.
- Committed to delivering high standards and continuous improvement.
To express an interest in this role please send your CV and a covering letter to careers@reliancehightech.co.uk. This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High‑Tech’s / Reliance Protect’s vetting standards. Thank you for your interest in joining our team. If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time. We will keep your details on file and contact you directly for future opportunities if your skills and experience align.
Tech Support Engineer – Manchester Office Based in Bracknell employer: Reliance High-Tech
Reliance High-Tech is an exceptional employer located in Manchester, offering a dynamic work environment that fosters collaboration and innovation. Employees benefit from comprehensive training and development opportunities, ensuring continuous growth in their technical skills while working alongside a supportive team dedicated to delivering high-quality IT solutions. With a commitment to excellence and a focus on employee well-being, Reliance High-Tech stands out as a rewarding place to build a meaningful career in tech support.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Support Engineer – Manchester Office Based in Bracknell
✨Tip Number 1
Get to know the company inside out! Research their products, services, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to tech support and troubleshooting. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Tech Support Engineer – Manchester Office Based in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and networking. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Tech Support Engineer role. Share specific examples of your past experiences that relate to the job description.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Reliance High-Tech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IP networking, switches, firewalls, and routers. Be ready to discuss how you've tackled similar issues in the past, as this will show your practical experience and understanding of the tech you'll be working with.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues before. Think about specific scenarios where you had to troubleshoot a problem under pressure. This will demonstrate your analytical mindset and ability to think on your feet.
✨Communicate Clearly and Confidently
Since strong communication skills are essential for this role, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would assist a customer or colleague, so clarity is key!
✨Be Ready to Discuss Continuous Improvement
This role values self-development and high standards. Prepare to talk about how you've pursued learning opportunities in the past, whether through certifications or hands-on experience, and how you plan to keep improving in the future.
