Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate service and support activities in electronic security, ensuring customer satisfaction.
- Company: Join a leading electronic security firm with a focus on innovation and teamwork.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in the tech security industry.
- Why this job: Be the go-to person for security solutions and make a real difference in customer safety.
- Qualifications: Experience in service coordination and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Service Desk Coordinator is responsible for coordinating service, maintenance, and support activities within an electronic security environment. This role ensures the efficient handling of reactive faults, planned maintenance, and service requests for systems such as CCTV, access control, intruder alarms, and related security technologies, while maintaining high levels of customer satisfaction and compliance with service level agreements (SLAs).
Responsibilities
- Service Desk & Call Management
- Coordinate and prioritise service calls for CCTV, access control, intruder alarms, intercoms, and related systems.
- Log, categorise, update, and close tickets accurately within the service management system.
- Allocate work to field engineers and subcontractors based on skills, location, and urgency.
- Act as an escalation point for critical, high-priority, or SLA-breaching incidents.
- Customer & Stakeholder Communication
- Act as a primary point of contact for customers regarding faults, maintenance, and service updates.
- Provide clear and timely communication to clients, account managers, and internal stakeholders.
- Liaise with Alarm Receiving Centres (ARCs) and monitoring centres when required.
- Engineer & Resource Coordination
- Coordinate engineer schedules, call-outs, and planned preventative maintenance (PPM) visits.
- Support effective route planning and utilisation of technical resources.
- Ensure engineers receive accurate job details, access information, and system documentation.
- Performance, Compliance & Reporting
- Monitor service performance against SLAs and contractual KPIs.
- Produce service performance reports and fault trend analysis.
- Support compliance with industry standards and accreditations such as NSI, SSAIB, and relevant BS EN standards.
- Process & Continuous Improvement
- Ensure adherence to service desk procedures and best practices.
- Maintain and support the use of knowledge base articles and technical documentation.
- Identify recurring issues and recommend process or service improvements.
Essential Competencies
- Experience in a service desk or coordination role within the electronic security or technical services industry.
- Experience coordinating field engineers or service teams.
- Strong organisational and prioritisation skills.
- Excellent verbal and written communication skills.
- Experience using service or job management systems.
Desirable Competencies
- Knowledge of NSI, SSAIB, or similar accreditation requirements.
- Understanding of CCTV, access control, intruder alarms, and basic networking principles.
- ITIL Foundation or equivalent service management knowledge.
- Experience working with monitored security systems or ARCs.
Personal Qualities
- Calm and professional under pressure.
- Customer-focused with strong attention to detail.
- Proactive, organised, and solutions-driven.
- Confident communicator and effective team player.
Permit to Work
- Ability to complete full personal security screening.
- Ability to complete SC level clearance.
Contact
To express an interest in this role please send your CV and a covering letter to careers@reliancehightech.co.uk. This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High-Tech’s vetting standards.
Service Desk Coordinator– Bracknell Office Based employer: Reliance High-Tech
Contact Detail:
Reliance High-Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator– Bracknell Office Based
✨Tip Number 1
Network like a pro! Reach out to people in the electronic security industry, especially those who work with CCTV and access control. Attend local events or join online forums to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of service desk operations and SLAs. Be ready to discuss how you would handle high-priority incidents and communicate effectively with customers and engineers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've successfully coordinated service calls or managed schedules in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Coordinator– Bracknell Office Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Coordinator role. Highlight your experience in service desk or coordination roles, especially within the electronic security industry. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Be sure to mention your customer-focused approach and any relevant experience with CCTV, access control, or intruder alarms. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written communication skills. Keep it clear, concise, and professional – we want to see that you can communicate effectively with clients and stakeholders.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved. We can't wait to hear from you!
How to prepare for a job interview at Reliance High-Tech
✨Know Your Stuff
Make sure you brush up on your knowledge of CCTV, access control, and intruder alarms. Familiarise yourself with the technical aspects and any relevant industry standards like NSI or SSAIB. This will show that you're not just interested in the role but also understand the core responsibilities.
✨Show Off Your Coordination Skills
Be ready to discuss your experience in coordinating service teams or field engineers. Prepare examples of how you've managed schedules, prioritised tasks, or handled high-pressure situations. This will demonstrate your organisational skills and ability to keep things running smoothly.
✨Communicate Clearly
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Think about how you would explain complex issues to clients or stakeholders. Good communication can set you apart from other candidates.
✨Emphasise Continuous Improvement
Be prepared to talk about how you've identified recurring issues in past roles and suggested improvements. Highlighting your proactive approach to problem-solving and process enhancement will resonate well with interviewers looking for someone who can contribute to their team's success.