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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage a dynamic team to resolve client issues.
- Company: Join a leading security solutions company known for innovation and integrity.
- Benefits: Full-time role with varied shifts, competitive salary, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and professional development.
- Why this job: Be part of a dedicated team making a real difference in the security industry.
- Qualifications: Strong communication skills, computer literacy, and a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Customer Service Coordinator to provide outstanding Customer Service to our clients to work within our Customer Service Centre based in Bracknell. The role is varied and fast paced whilst equally rewarding working on your own and with the team to resolve issues. This is a full‑time role Monday‑Friday 40 hours a week with varied shifts between 8.00am and 6pm.
Responsibilities
- Handling customer queries both telephone and email in a timely and accurate manner to meet contractual SLAs.
- Managing a team of multiple engineers and regular partners to conduct reactive service calls and preventative maintenance visits in an efficient manner.
- Categorise and resource the correct engineer for reactive calls based on skills set and proximity to work location.
- Contact clients to book service visits considering specific job and access requirements.
- Responding to internal emails promptly and efficiently.
- Updating Job Logic with latest status and notes accordingly.
- Raising and sending orders for required equipment as requested by engineers to complete fault calls.
- Producing Client dashboards weekly/monthly.
- Raise orders to third‑party suppliers for support agreements and for specialist subcontractors.
- Provide support to the Customer Service Desk Administrators to ensure timely quoting or procurement of parts to rectify fault calls.
- Perform all duties professionally, promptly, and efficiently.
- Act as an ambassador for the company.
- Complete any other duties requested by your line manager to allow operation of the service desk.
Qualifications & Skills
- Excellent communication skills – both written & verbal.
- Computer literate with good knowledge of MS Office applications especially Excel and similar.
- Excellent time management and organisational skills.
- Team player who is willing to learn and drive initiatives forward.
- Ability to work under pressure and meet Customer SLAs.
- Ability to prioritise workload.
- Calm under pressure.
- Desire to provide a good level of service to our clients.
- Knowledge of UK geography.
- Customer Service experience is desirable; the successful candidate must be enthusiastic, willing to learn and have a positive approach.
- Role will suit someone who is team‑orientated, self‑motivating and success driven.
About Us
Do you want to join a team of outstanding and dedicated individuals within one of the most dynamic and forward‑thinking companies in the security and lone worker industry? Reliance High‑Tech / Reliance Protect is the UK's largest independent integrator/installer of security solutions/lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High‑Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.
Customer Service Desk Coordinator in Bracknell employer: Reliance High-Tech
Contact Detail:
Reliance High-Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Desk Coordinator in Bracknell
✨Tip Number 1
Get to know the company inside out! Research Reliance High-Tech and understand their values, services, and the industry they operate in. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing outstanding customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable handling different types of customer queries.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and prioritise tasks, especially under pressure. Think of examples from your past experiences where you successfully juggled multiple responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our dynamic team at Reliance High-Tech.
We think you need these skills to ace Customer Service Desk Coordinator in Bracknell
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Desk Coordinator role. Highlight your relevant experience and skills that match the job description, especially your communication skills and ability to work under pressure.
Showcase Your Team Spirit: We love team players! In your application, mention any experiences where you’ve successfully collaborated with others or led a team. This will show us that you’re not just about individual success but also about driving initiatives forward together.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can handle customer queries efficiently, so demonstrate that in your writing style!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Reliance High-Tech
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult customers and resolve issues efficiently, as this role is all about providing outstanding service.
✨Familiarise Yourself with the Company
Do some research on Reliance High-Tech / Reliance Protect. Understand their services and values, and think about how your skills align with their mission. This will show your enthusiasm and help you stand out.
✨Demonstrate Teamwork Skills
Since the role involves managing a team of engineers, be prepared to share examples of how you've successfully worked in a team environment. Highlight your ability to collaborate and drive initiatives forward.
✨Showcase Your Organisational Skills
Given the fast-paced nature of the job, be ready to discuss how you prioritise tasks and manage your time effectively. Share specific examples of how you've handled multiple responsibilities while meeting deadlines.