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For Companies At a Glance
- Tasks: Deliver top-notch customer service and resolve queries in a fast-paced environment.
- Company: Join the UK's largest independent security solutions provider with a focus on innovation.
- Benefits: Full-time role with competitive pay, supportive team, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Exciting career path with a chance to learn and develop in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Reliance High-Tech / Reliance Protect is the UK’s largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.
Role Overview
We are looking for a Customer Service Administrator to provide outstanding Customer Service to our clients to work within our Customer Service Centre based in Bracknell. The role is varied and fast paced whilst equally rewarding working on your own and with the team to resolve issues. This is a full‑time role Monday – Friday 40 hours a week with varied shifts between 8.00am and 6pm.
Your Responsibilities
- To identify chargeable Reactive & PPM work through the call verification process
- Quoting customers for work where required by managing the JS34 within Joblogic.
- Raise orders for subcontractors and third‑party suppliers when requested
- Manage and allocate PO’s to job as they come in
- Updating Joblogic with Parts Information
- Resolve invoice queries
- To request purchase order for the work carried out where it has not yet been provided
- Invoicing through Joblogic
- Attend monthly reviews for chargeable work
- Create customer Dashboards with a chargeable element
- Producing Client dashboards weekly/monthly
- Resolving any queries from billing
- Handling customer queries both telephone and email in a timely and accurate manner to meet contractual SLA’s.
- Provide support to the Customer Service Desk Coordinators
- Responding to internal emails promptly and efficiently
- Updating Job Logic with latest status and notes accordingly
- Raising and sending orders for required equipment as requested by engineers to complete fault calls.
- Raise orders to third‑party suppliers for support agreements and for specialist subcontractors.
- Complete any other duties requested by your line manager to allow operation of the service desk.
- Perform all duties professionally, promptly, and efficiently.
- Act as an ambassador for the company
Your Competencies
- Excellent communication skills – both written & verbal
- Computer literate with good knowledge of MS Office applications especially Excel and similar
- Experience of using COINs or another accounts system
- Business administration
- Experience in an accounting support or administration role
- Quote preparation
- Billing or invoicing
- Excellent time management and organisational skills
- Team player who is willing to learn and drive initiatives forward.
- The ability to work under pressure and meet Customer SLAs is essential.
- Ability to prioritise workload.
- Calm under pressure.
- Ability to multitask
- Desire to provide a good level
Your Profile
Customer Service experience is desirable, the successful candidate must be enthusiastic, willing to learn and have a positive approach. The role will suit someone who is team orientated, self‑motivating and success driven.
Contact
To express an interest in this role please send your CV and a covering letter to Careers@Reliancehightech.co.uk no later than 31st Jan 2026. All job candidates will be screened to BS7858 to meet Reliance High-Tech’s vetting standards.
Contact us: 0845 121 0802 | info@reliancehightech.co.uk
Customer Service Desk Administrator in Bracknell employer: Reliance High Tech
Contact Detail:
Reliance High Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Desk Administrator in Bracknell
✨Tip Number 1
Get to know the company inside out! Research Reliance High-Tech and understand their values, services, and the industry they operate in. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable handling different customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Reliance High-Tech.
We think you need these skills to ace Customer Service Desk Administrator in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight relevant experience and skills that match the job description, like your communication skills and any experience with invoicing or customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background makes you a great fit for our team. Keep it concise but engaging!
Showcase Your Skills: Don’t forget to mention your computer skills, especially with MS Office and any accounts systems you've used. We love seeing candidates who are tech-savvy and can handle the tools we use daily.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Reliance High Tech
✨Know the Company Inside Out
Before your interview, take some time to research Reliance High-Tech and their services. Understand their customer service philosophy and how they integrate technology into their solutions. This will not only show your interest but also help you tailor your answers to align with their values.
✨Showcase Your Communication Skills
As a Customer Service Desk Administrator, excellent communication is key. Prepare examples of how you've effectively handled customer queries in the past, both verbally and in writing. Practising clear and concise responses will demonstrate your ability to communicate well under pressure.
✨Demonstrate Your Organisational Skills
Given the fast-paced nature of the role, be ready to discuss how you manage your time and prioritise tasks. Share specific instances where you successfully juggled multiple responsibilities or met tight deadlines, as this will highlight your ability to thrive in a busy environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
