At a Glance
- Tasks: Provide remote tech support and troubleshoot network and hardware issues.
- Company: Join the UK's largest independent security solutions provider.
- Benefits: Competitive salary, hands-on experience, and a dynamic team environment.
- Other info: Opportunity for career growth in a fast-paced, innovative company.
- Why this job: Make a real impact in the security industry while developing your tech skills.
- Qualifications: Experience in IT support, networking, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to join a team of outstanding and dedicated individuals within one of the most dynamic and forward-thinking companies in the security and lone worker industry? If your skills, ambition, and ethos match our values below – call us.
Role
- Provides remote technical support to customers and internal engineering teams, troubleshooting network, hardware, and connectivity issues to first- and second-line resolution.
- Acts as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required.
- Responsible for hardware pre-build and configuration work in our workshop — staging, imaging, and testing customer devices and networking equipment prior to deployment.
About Us
Reliance High-Tech / Reliance Protect is the UK’s largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.
- Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices.
- Provide responsive, hands-on support for our field-based engineers, systems and customers.
- Commissioning support for our professional services team.
- Maintain documentation for processes, systems, assets, and credentials.
- Play a key role in transitioning legacy systems to new solutions.
- Good understanding of IP Networking, switches, firewalls, routers and VPNs.
- Experience of Patching, System upgrades, Remote access support.
- Strong communication and a self-driven approach.
- Experience with FAT testing.
- Familiarity with SQL / Database technologies.
- Experience integrating platforms and systems.
- Active certifications in relevant Security / IT / Networking areas.
Your Profile
- Self-motivated and proactive.
- Strong analytical and problem-solving mindset.
- Comfortable working in a dynamic, small-team environment.
- Holds a full UK driving licence and has access to own transport.
Competencies for Success
- Adaptable and open to change.
- Committed to delivering high standards and continuous improvement.
Contact
To express an interest in this role please send your CV and a covering letter to careers@reliancehightech.co.uk. Your application will be screened to BS7858 standards to meet Reliance High-Tech's vetting standards.
Tech Support Engineer – Manchester Office Based employer: Reliance High-Tech Limited
Reliance High-Tech is an exceptional employer, offering a dynamic work environment in Manchester where innovation meets integrity. Employees benefit from a strong focus on professional development, hands-on support, and the opportunity to work with cutting-edge technology in the security sector. With a commitment to high standards and a collaborative culture, team members are empowered to grow and excel in their roles while contributing to meaningful projects that protect people and assets.
Contact Details:
Reliance High-Tech Limited Recruitment Team
