At a Glance
- Tasks: Provide remote tech support and troubleshoot network issues for customers and teams.
- Company: Join the UK's largest independent security solutions provider with a dynamic culture.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Work in a small, agile team with excellent career advancement opportunities.
- Why this job: Make a real impact in the security industry while developing your tech skills.
- Qualifications: Experience in tech support, networking, and strong problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to join a team of outstanding and dedicated individuals within one of the most dynamic and forward-thinking companies in the security and lone worker industry? If your skills, ambition, and ethos match our values below – call us.
Role
- Provides remote technical support to customers and internal engineering teams, troubleshooting network, hardware, and connectivity issues to first- and second-line resolution.
- Acts as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required.
- Responsible for hardware pre-build and configuration work in our workshop — staging, imaging, and testing customer devices and networking equipment prior to deployment.
About Us
Reliance High-Tech / Reliance Protect is the UK’s largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.
Responsibilities
- Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices.
- Provide responsive, hands-on support for our field-based engineers, systems and customers.
- Commissioning support for our professional services team.
- Maintain documentation for processes, systems, assets, and credentials.
- Play a key role in transitioning legacy systems to new solutions.
- Good understanding of IP Networking, switches, firewalls, routers and VPNs.
- Experience of Patching, System upgrades, Remote access support.
- Strong communication and a self-driven approach.
- Experience with FAT testing.
- Familiarity with SQL / Database technologies.
- Experience integrating platforms and systems.
- Active certifications in relevant Security / IT / Networking areas.
Your Profile
Personal Qualities
- Self-motivated and proactive.
- Strong analytical and problem-solving mindset.
- Comfortable working in a dynamic, small-team environment.
- Holds a full UK driving licence and has access to own transport.
Competencies for Success
- Adaptable and open to change.
- Committed to delivering high standards and continuous improvement.
Contact
To express an interest in this role please send your CV and a covering letter to careers@reliancehightech.co.uk. Your application will be screened to BS7858 standards to meet Reliance High-Tech's vetting standards.
Tech Support Engineer – Manchester Office Based employer: Reliance High-Tech Limited
Reliance High-Tech offers an exceptional work environment for Tech Support Engineers in Manchester, combining the resources of a large organisation with the agility of an independent business. Employees benefit from a strong focus on professional development, a collaborative team culture, and the opportunity to work with cutting-edge technology in the security industry. With a commitment to integrity and customer focus, this role provides meaningful challenges and the chance to make a real impact in protecting people and assets.
Contact Details:
Reliance High-Tech Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tech Support Engineer – Manchester Office Based
✨Tip Number 1
Get to know the company inside out! Research Reliance High-Tech and understand their values, products, and the tech they use. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves resolving technical issues, brush up on your problem-solving techniques. You might even want to simulate some common scenarios to demonstrate your expertise during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and potentially a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Tech Support Engineer – Manchester Office Based
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tech Support Engineer role. Highlight relevant experience with network troubleshooting, hardware configuration, and any specific technologies mentioned in the job description. We want to see how your skills align with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how you can contribute to our team. Be sure to mention your problem-solving mindset and adaptability, as these are key qualities we value at StudySmarter.
Showcase Your Technical Skills:Don’t forget to highlight your technical skills, especially those related to IP networking, firewalls, and remote access support. We love seeing candidates who are proactive and self-motivated, so make sure to include any relevant certifications or experiences that demonstrate this.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Reliance High-Tech Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IP networking, switches, firewalls, and VPNs. Be ready to discuss how you've tackled similar issues in the past, as this will show your problem-solving skills and technical expertise.
✨Show Off Your Communication Skills
As a Tech Support Engineer, you'll need to communicate effectively with both customers and internal teams. Practice explaining complex technical concepts in simple terms, and be prepared to demonstrate your ability to handle support tickets and escalate issues when necessary.
✨Demonstrate Your Proactivity
Reliance High-Tech values self-motivated individuals. Share examples of how you've taken the initiative in previous roles, whether it's improving processes or helping colleagues. This will highlight your commitment to high standards and continuous improvement.
✨Prepare for Hands-On Scenarios
Since the role involves hardware pre-build and configuration, be ready to discuss your experience with staging, imaging, and testing devices. You might even want to bring along examples of your work or be prepared for practical questions that test your hands-on skills.
