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- Tasks: Be the go-to person for customers booking vehicle services and repairs.
- Company: A reputable vehicle repair dealership in York with a focus on customer care.
- Benefits: Earn commission on service plans, full training provided, and a supportive team environment.
- Why this job: Join a dynamic team and enhance your customer service skills while earning extra income.
- Qualifications: Excellent communication skills, computer literacy, and a valid UK driving licence required.
- Other info: Enjoy a Monday to Friday schedule with occasional Saturday mornings.
The predicted salary is between 24000 - 36000 £ per year.
A vehicle repair dealership in York is seeking a Service Advisor to be the primary contact for customers booking their vehicles for service and repairs.
The ideal candidate will possess excellent communication and customer service skills, be computer literate, and have the ability to maintain immaculate presentation.
This role offers the chance to earn commission by selling service plans and accessories with full training provided.
A valid UK driving licence is required, and working hours are Monday to Friday, plus one Saturday morning in three.
Service Advisor: Customer Care & Service Upsell Rewards employer: RELIANCE GARAGE (RYEDALE) LTD
Contact Detail:
RELIANCE GARAGE (RYEDALE) LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor: Customer Care & Service Upsell Rewards
✨Tip Number 1
Make sure you know the ins and outs of the dealership and its services. When you walk in for your interview, show us that you’ve done your homework. This will not only impress the hiring team but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the face of the dealership. We recommend role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Dress to impress! First impressions matter, especially in customer service roles. Make sure you present yourself neatly and professionally when you come in for your interview. It shows that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows us that you’re proactive and genuinely interested in the position.
We think you need these skills to ace Service Advisor: Customer Care & Service Upsell Rewards
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about being the go-to person for customers, make sure your written application highlights your communication skills. Use clear and friendly language to show us you can connect with customers effortlessly.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the Service Advisor role. Mention any relevant experience in customer service or sales, and let us know why you’re excited about this opportunity.
Highlight Your Computer Skills: Being computer literate is key for this position. In your application, mention any software or systems you’re familiar with, especially if they relate to customer service or vehicle management. We want to see that you’re tech-savvy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at RELIANCE GARAGE (RYEDALE) LTD
✨Know Your Stuff
Familiarise yourself with the services and products offered by the dealership. Being able to discuss service plans and accessories confidently will show that you're genuinely interested in the role and can effectively upsell.
✨Showcase Your Communication Skills
As a Service Advisor, you'll be the main point of contact for customers. Practice clear and friendly communication during your interview. Use examples from past experiences where you successfully resolved customer issues or provided excellent service.
✨Dress to Impress
Presentation matters in this role. Make sure you dress smartly for the interview to reflect the immaculate presentation expected in the job. This shows that you take the opportunity seriously and understand the importance of first impressions.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific customer situations. Think about potential scenarios you might face as a Service Advisor and prepare your responses. This will demonstrate your problem-solving skills and customer care approach.
