- The PMO Specialist is the operational backbone of RELEX’s Global Project Management Office. This role owns the setup, maintenance, and lifecycle administration of customer project infrastructure across our core delivery toolchain - primarily Jira, OpenAir, and Smartsheet - enabling project managers, consultants, and delivery leaders to operate efficiently from project kick-off through to continuous service handover
- Acting as the primary support interface for delivery teams globally, the PMO Specialist resolves tooling requests, maintains data integrity across systems, and drives process improvements to reduce manual overhead at scale
- Set up and maintain Jira projects (organizations, access, SLAs, automations) and OpenAir projects (resources, hierarchies, hour transfers)
- Keep Smartsheet in sync with Jira and OpenAir
- Execute customer re-namings and transitions across all systems with AR and BI
- Support project creation at kick-off and closure at go-live, including handover to Support
- Maintain project templates and manage partner PM access to OpenAir
- Set up ticket routing and automation for hybrid implementation/support handovers
- First-line response in #help-global-pmo, triaging tooling and system requests
- Guide requesters on PMO scope, escalation paths, and the right forms/portals
- Collaborate with AR, BI, Support, and Partner Success on multi-system issues
- Implement Jira automations to reduce manual work and contribute to the PMO automation roadmap
- Maintain process documentation and knowledge base articles as priorities evolve
Benefits
- Health Insurance, Occupational Health Services and Employee Assistance Programme
- Two paid charity days every year for volunteering
- Modern offices with free snacks, drinks and a warm welcome for dogs
- Two paid team days every year
- An annual bonus
- Hybrid, office and fully remote options (hybrid and office as standard)
- Demonstrated ability to maintain data integrity across multiple systems simultaneously
- Clear, professional written communication in English - able to guide stakeholders to the right process or resource efficiently
- Strong proficiency with Jira - project configuration, service desks, automation rules, and user/organization management preferred
- Adaptability and comfort working in an evolving environment - able to adjust priorities, learn new systems and process quickly, and translate changing organization needs into practical ways of working
- 2+ years of experience in a systems administration, PMO support, project coordination, or operations role
- Excellent attention to detail and a methodical approach to high-volume, process-driven work
- Service mindset: responsive, thorough, and committed to quality across a high volume of requests
- Experience with OpenAir or similar PSA/time-tracking platforms
- Experience with Claude, ChatGPT, or similar AI tools
- Experience in a global SaaS or professional services environment
- Familiarity with Smartsheet or comparable project tracking tools
- Exposure to Jira automation rules, advanced workflows, or Jira Service Management administration
- Comfort with process mapping and identifying automation opportunities in repetitive administrative workflows
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Project Management Office Specialist employer: Relex
RELEX is an exceptional employer that fosters a dynamic and inclusive work culture, where collaboration and innovation thrive. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to make a meaningful impact on global supply chains. The flexibility of remote work combined with the excitement of international projects makes RELEX a unique place to advance your career while enjoying a healthy work-life balance.
