Head of Marketing Operations in London

Marketing at RELEX is shifting toward a more programmatic, data-driven, and AI-powered engine. We are looking for a Head of Marketing Operations to steer that shift from an operational and technical perspective – owning the systems, data, and processes that power how marketing operates globally.

You will set the operating vision for the team and stay close enough to the technology to own it in practice. You will lead and develop a first-class team with deep expertise across our marketing systems, AI enablement, modern workflow automation, lead management, data strategy, reporting, email marketing, and custom internal tool development for use cases across the marketing function.

You will help steer operational development project prioritisation across the function and partner closely with leaders in Marketing, Sales Operations, Business Development, and IT to ensure marketing and sales run on integrated systems, data, and measurement, from first touches through to revenue.

• MarTech stack & architecture: Own the marketing technology stack end to end. From tool selection (including build-vs-buy decisions), to implementation and integrations. HubSpot is our central marketing automation platform and Salesforce our CRM; you keep data flowing reliably across them and the wider stack.
• AI & automation roadmap and enablement: Steer the AI roadmap for the marketing function and equip marketers to adopt AI tools and automation for recurring workflows, prioritising the highest-impact use cases.
• Data governance & analytics: Own data hygiene, privacy compliance (GDPR and regional regulations), and the processes that keep marketing data trusted. Steer data architecture improvements for more robust engagement scoring, activation and attribution. Refine and improve reporting standards to enable data-driven decision-making across the function.
• Lead lifecycle management: Own the lead management workflows from initial signals and conversion capture, through enrichment and scoring, to handover to BDRs. Partner with Sales Operations to continue refining the trackable path from MQL to SAL to pipeline and revenue.
• Campaign and event operations: Continue building efficiency in how the operations team supports and optimises marketing campaigns, email marketing and event management processes in tight collaboration with key stakeholders across the function.
• Team leadership: Lead and develop the Marketing Operations team – set the vision and clear priorities, enable them to do their best work, and champion a collaborative, high-performing culture.

Benefits: Health Insurance, Occupational Health Services and Employee Assistance Programme, two paid charity days every year for volunteering, modern offices with free snacks, drinks and a warm welcome for dogs, two paid team days every year, an annual bonus, hybrid, office and fully remote options (hybrid and office as standard).

Qualifications: This is a role for someone who is both a hands-on architect and strategic advisor. 7–10+ years in Marketing Operations, Revenue/GTM Operations, or a related function within B2B SaaS or enterprise software. Hands-on experience operating a HubSpot–Salesforce integration, with a strong grasp of MarTech ecosystems and data integration across the funnel. HubSpot super admin capability is essential. Skilled in data management, integrations, and marketing analytics. A proven people leader who has built, led, and developed Operations teams. A clear, pragmatic communicator who can steer prioritisation and influence decision making across Marketing and stakeholders. Proven ability to bring structure, clarity, and strategic thinking to operational environments. Experience supporting global marketing organisations and complex sales cycles. Experience applying AI and automation in a marketing context, and enabling others to do the same. Familiarity with n8n or equivalent automation platforms is beneficial.