Service Delivery Manager - german or polish speaking in Stoke-on-Trent

Service Delivery Manager – German speaking

Overview

RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain. With a global team of over 2,000 professionals, we work side-by-side with our customers to solve real problems with lasting impact.

We’re bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, powered by openness and shared wins. We care deeply about doing the right thing – and doing it together. We aim to improve the flow of goods, time, and energy – and we know we can’t shape the future by clinging to the past. So, we keep evolving, together.

What you’ll be doing

• You will independently support our customers as a proactive solution partner after the implementation of our software.
• You will be responsible for the timely fulfillment of the services and SLAs agreed with customers.
• You will monitor our SaaS profitability and costs and be responsible for invoicing.
• You will conduct regular service review meetings with our customers and continuously improve our services.
• You will be responsible for initiating quality improvement measures and for (major) incident management in collaboration with Support and our Technical Leads.
• Monitoring service performance in terms of budget, quality, and duration, as well as reviewing service delivery, will also fall within your remit.

Qualifications

• You have a degree in (business) computer science, information technology, or comparable training.
• You have already gained three or more years of experience as a Service Delivery Manager (m/f/*) or in a similar position.
• You have a good understanding of IT service management processes (e.g., ITIL such as IT change management).
• You have good knowledge of ITSM tools such as Jira.
• You have already gained experience in an interface role between the specialist department and IT.
• You work in a customer-oriented manner, build relationships with our customers, and continuously improve them.
• You have initiative and strong communication skills.
• You are willing to travel (1-2 times per month) to visit our customers or the office.
• You\’re fluent in German and English.

What we offer in return

You’ll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic.

• An international career and learning opportunities
• A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future

Benefits

• Flexible working
• Genuine work-life balance
• Annual leave
• Internet and mobile phone benefits
• Diverse, inclusive, and supportive work culture
• Meaningful work with a commitment to a more sustainable future
• High autonomy
• Room for creativity
• Strong team spirit through company parties, two team days per year, and after-work activities
• Family-oriented policies
• Flat hierarchies
• Two paid volunteering days each year

If you feel this is the opportunity you don’t want to miss, you can apply by sending your cover letter and resume through the application form as soon as possible.

If you have questions, our Talent Acquisition team is happy to answer them by email. Please note that we cannot process any applications through email.

Apply today and be part of the future. Be RELEX!