Manager / Teamlead Technical Support in Stoke-on-Trent

RELEX Solutions is a leading international software company with Finnish roots. Our cloud-based platform optimizes retail and supply chain processes across all industries - from DIY, pharmaceuticals and FMCG to manufacturing and our specialty (food) retail.

At RELEX, not only the optimization of trade is our top priority, but also our employees. You benefit from a high degree of autonomy, flat hierarchies, diverse development opportunities and a working environment in which we pay particular attention to the compatibility of professional and private life.

Are you a dynamic leader with a passion for fostering teamwork and achieving collective goals? Then you could be the new Manager for our Space and Assortment Technical Support Team in the UK! This team provides second-level support to our customers globally and consists of 11 amazing team members from 5 different countries. Despite the geographical diversity of the team, their shared goals and commitment are bringing them together. If you are ready to contribute your leadership skills to a collaborative environment, we invite you to become a crucial part of our success story!

What you will be doing:

• Create an inspiring team environment with an open communication culture
• Oversee day-to-day operation
• Set clear team goals
• Prioritise tickets, delegating tasks and setting deadlines
• Monitor team performance on hitting SLAs and report on metrics
• Motivate team members
• Discover training needs and provide planning
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognise high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organise team building activities
• Work through ticket reviews with team members
• Work with key stakeholders to deliver targets and goals
• Deliver projects for improvement as recognised within the wider Support structure

What you bring to the table:

• Proven work experience as a team lead or supervisor
• Empathy and a thirst for people management
• In-depth knowledge of performance metrics
• Good PC skills, especially MS Excel
• Excellent communication and leadership skills
• Organisational and time-management skills
• Decision-making skills

Even when this role is mostly possible remote, please note that you need to be located in the UK.

What we consider as an advantage:

• Working experience in Support or customer-facing role
• Experience in managing people remotely

What we offer you in return:

• 25 days off per year plus 8 bank holidays
• Days off for different occasions (birth of child, first day of school, moving day, etc.)
• Workplace pension scheme with an employer contribution of 6%
• Enhanced maternity/adoption package: 12 weeks at 100% pay, 8 weeks at 80% pay and another 8 weeks at 60% pay
• Employee Assistance Programme (EAP) with different services included
• Healthcare support with various services
• Expense up to £100 per year for organized physical sporting activities or personal sporting equipment/activities
• Discounted Gym Membership @ Fitness First
• Cycle to Work Scheme
• Expense the cost of an annual eye test
• Yearly development discussions with peer and management feedback
• Flexible & remote working options
• Work from abroad flexibility
• Charity Days: up to two days off to do charity work
• Office Dogs: Your furry friend is always welcome in our London office

Interested? Please apply with complete application documents in English, salary requirements and earliest possible start date via the button below. We value diversity and therefore welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, and sexual orientation and identity. Being part of RELEX means being heard, feeling valued, and knowing you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We’re creating and evolving our culture to welcome everyone and value every idea. We’re always ready to welcome new RELEXians to our team. Your enthusiasm and expertise allow us to keep innovating and creating a future of planning for retail and consumer brands. Diversity helps us succeed, so we’re committed to creating an inclusive environment for everyone.

To learn more about RELEX, check out https://www.relexsolutions.com. If you have questions about the application process, we can help you at recruiting@relexsolutions.de.