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- Tasks: Lead customer training and mentor graduates to drive product adoption and success.
- Company: Join RELEX Solutions, a vibrant international software company with Finnish roots.
- Benefits: Enjoy flexible working, genuine work-life balance, and diverse career growth opportunities.
- Why this job: Make a real impact in a cutting-edge environment while developing future talent.
- Qualifications: 3-5 years in learning & development, strong coaching skills, and IT/SaaS experience.
- Other info: Be part of a supportive culture with flat hierarchies and exciting team activities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Manager of Value Development Education role at RELEX Solutions. RELEX Solutions is a leading international software company with Finnish roots. Our cloud‑based platform optimizes retail and supply chain processes across all industries – from DIY and pharmaceuticals to FMCG, manufacturing and specialty food retail.
At RELEX, the optimisation of trade is our top priority, but we also prioritise our employees. You benefit from a high degree of autonomy, flat hierarchies, diverse development opportunities and a working environment that pays particular attention to the compatibility of professional and private life.
Come and join the EMEA Central Value Development & Education team. We are vibrant, cutting‑edge, innovative, commercial and creative – where business meets impact! We maximise customer value through consultancy and advisory services, enhance the maturity of customer processes and increase productivity across the entire value chain.
Key Success Metrics- Strengthen RELEX stickiness and customer value story through higher product adoption and deeper usage
- Ensure training effectiveness and measurable impact (e.g. increased usage, improved process KPIs, reduced support tickets)
- Shorten time to value
- Contribute to key customer success outcomes such as NPS, renewal, expansion readiness and reduced churn risk through education‑led value realization
- Accelerated graduate ramp‑up time to productivity
- High and sustained graduate satisfaction & retention
- Responsible for creating & leading successful customer training to drive adoption and for developing and mentoring graduates without leadership responsibility.
- Customer Training: Content & Delivery Ownership
- Delivering trainings as facilitator and/or SME
- Creation of customer training content in collaboration and alignment with head of value development education
- Ensure customer adoption
- Collaborate closely with Customer Success and Delivery teams to align training with account plans, business objectives and value realisation milestones
- Graduate Program: Leadership & Talent Development
- Serve as the line manager for UK‑based graduates within the Education function
- Lead the professional development, coaching and mentorship of graduates, ensuring a structured and impactful growth journey
- Build capabilities and support the transition of graduates into productive contributors within EMEA Central
- Act as both facilitator and subject matter expert (SME) in live training sessions
- Report into Head of Value Development Education
- Lead the design and delivery of scalable, value‑adding training offerings that support RELEX and Customer Operations strategic goals
- Drive the development and mentorship of graduates in UK within the graduate program
- Champion best practices in training methodologies, ensuring sessions are impactful, consistent and aligned with business objectives
- Provide ongoing coaching and support to graduates and team members, fostering skill development and professional growth
- Monitor training effectiveness and continuously improve customer adoption
- 3–5 years of experience in learning & development, customer training or professional services within IT or SaaS
- Solid understanding of Forecasting & Replenishment (F&R) processes
- Proven experience in content creation and delivering training as a facilitator or SME
- Strong coaching and mentorship skills and/or experience developing graduates or junior team members
- Ability to collaborate effectively across functions and seniority levels
- Excellent communication skills with both internal and external stakeholders
- A process‑oriented mindset, with a passion for innovation and continuous improvement
- An international career and learning opportunities
- A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future
- Flexible working
- Genuine work‑life balance
- Annual leave
- Internet and mobile phone benefits
- Diverse, inclusive, and supportive work culture
- Meaningful work with a commitment to a more sustainable future
- High autonomy
- Room for creativity
- Strong team spirit through company parties, two team days per year and after‑work activities
- Family‑oriented policies
- Flat hierarchies
- Two paid volunteering days each year
If you feel this is the opportunity you don’t want to miss you can apply by sending your cover letter and resume through the application form as soon as possible. If you have questions, our Talent Acquisition team is happy to answer them by email. Please note that we cannot process any applications through email. Apply today and be part of the future. Be RELEX!
Manager Customer Education & Training in Stoke-on-Trent employer: Relex Solutions
Contact Detail:
Relex Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Customer Education & Training in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to current employees at RELEX Solutions on LinkedIn. Ask them about their experiences and any tips they might have for landing the Manager of Value Development Education role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding RELEX's products and services inside out. Dive into their cloud-based platform and think about how your skills in customer training and development can enhance their offerings. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer adoption and improved training effectiveness in previous roles. This will help you demonstrate your impact and align with RELEX’s focus on measurable outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the RELEX team. Let’s get you that dream job!
We think you need these skills to ace Manager Customer Education & Training in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Manager of Value Development Education role. Highlight your relevant experience in learning and development, and show how your skills align with RELEX's goals. We want to see your personality shine through!
Showcase Your Training Experience: Since this role involves delivering training and mentoring graduates, be sure to emphasise any previous experience you have in these areas. Share specific examples of successful training sessions or programmes you've led – we love a good success story!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where appropriate to make your skills and experiences easy to read. We appreciate straightforward communication, so don’t overcomplicate things!
Apply Through Our Website: Remember to submit your application through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the RELEX team. Don’t miss out!
How to prepare for a job interview at Relex Solutions
✨Know Your Stuff
Make sure you have a solid understanding of RELEX Solutions and their cloud-based platform. Familiarise yourself with their focus on retail and supply chain processes, as well as the specific role of Manager Customer Education & Training. This will help you demonstrate your genuine interest and knowledge during the interview.
✨Showcase Your Training Skills
Prepare to discuss your experience in learning and development, especially in IT or SaaS environments. Be ready to share examples of how you've created training content and delivered impactful sessions. Highlight your coaching and mentorship skills, as these are crucial for the role.
✨Align with Their Values
RELEX values autonomy, creativity, and a strong team spirit. Think about how your personal values align with theirs and be prepared to discuss this in the interview. Share examples of how you've fostered collaboration and innovation in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their training methodologies, how they measure training effectiveness, and what success looks like for the Manager Customer Education & Training position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
