At a Glance
- Tasks: Drive strategic development and build relationships with tier 1 and 2 customers.
- Company: Join a fast-growing, innovative software company with Nordic roots.
- Benefits: Enjoy flexible working, meaningful work, and a supportive culture.
- Other info: Diverse, inclusive culture with opportunities for career growth.
- Why this job: Make a real impact in customer success and drive growth.
- Qualifications: 5+ years in B2B relationship building and strategic account management.
The predicted salary is between 36000 - 60000 £ per year.
Who we are
We’re bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, all powered by openness and shared wins. We care deeply about doing the right thing - and doing it together. We aim to improve the flow of goods, time, and energy - and we know we can’t shape the future by clinging to the past. So, we keep evolving, together.
What we do
RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain.
Do you want to be part of our exciting success journey and be responsible for the strategic development of our tier 1 and 2 customers? Then join our Customer Success team in London, UK and apply today!
What you'll be doing:
- As a Senior Customer Success Manager, you are responsible for the strategic development of our tier 1 and 2 customers' business processes and understanding their needs.
- You will also be responsible for developing and maintaining executive/senior level customer relationships, contribute to revenue growth by generating and leading upsell/cross-sell opportunities within your existing customer base.
- We expect you to be able to drive upsell/cross-sell deals from start to finish independently.
- You are responsible for the proactive identification of the needs of our customer and communicating measurable delivered value.
- You will be monitoring customer's key performance metrics and taking necessary actions to improve.
- You will be measured on customer satisfaction, NPS (net promotor score), reference-ability, growth (upsell/cross-sell bookings) and documenting the value RELEX brings to our existing customers by measuring KPIs.
What you'll bring to the table:
- 5+ years’ experience in B2B relationship building on executive/senior level, developing customer accounts and building relationship towards C-level in large organizations.
- Experience from working with customers in grocery, consumer products goods (CPG), DIY, fast-moving consumer goods (FMCG) retailers or suppliers.
- Experience from strategic account management and proven track record in commercial growth for your customer base.
- Process and software solution experience in any of the following areas:
- Supply Chain Management (demand planning, inventory management, replenishment)
- Space & Assortment
- Promotions and Markdown
- Workforce (management, optimization, workload forecasting)
- Excellent communication skills in English.
What we offer in return
You’ll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic.
- An international career and learning opportunities
- A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future
These are the RELEX key benefits:
- Flexible working
- Genuine work-life balance
- Annual leave
- Internet and mobile phone benefits
- Diverse, inclusive, and supportive work culture
- Meaningful work with a commitment to a more sustainable future
- High autonomy
- Room for creativity
- Strong team spirit through company parties, two team days per year, and after-work activities
- Family-oriented policies
- Flat hierarchies
- Two paid volunteering days each year
Are you the one we’re looking for? Then please apply with complete application documents in English, salary requirements and earliest possible start date via the button below. Please note that we will fill this position as soon as we’ve found the right person, so we recommend that you act quickly. We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, and sexual orientation and identity.
Senior Customer Success Manager employer: Relex Solutions
RELEX Solutions is an exceptional employer that fosters a culture of creativity, collaboration, and openness, making it an ideal place for a Senior Customer Success Manager to thrive. With a commitment to meaningful work and a strong focus on employee growth, you will enjoy flexible working arrangements, a genuine work-life balance, and opportunities for international career advancement in a financially robust environment. Join us in London and be part of a diverse and supportive team dedicated to shaping a sustainable future together.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Relex Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Relex Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Relex Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Relex Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Relex Solutions!
How to prepare for a job interview at Relex Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
