At a Glance
- Tasks: Lead a dynamic team providing top-notch technical support to global customers.
- Company: Join RELEX Solutions, a leading international software company with Finnish roots.
- Benefits: Enjoy 25 days off, flexible working, and a supportive work environment.
- Other info: Work remotely while enjoying a culture that values diversity and personal development.
- Why this job: Make a real impact by fostering teamwork and driving success in a collaborative setting.
- Qualifications: Experience in team leadership and excellent communication skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
RELEX Solutions is a leading international software company with Finnish roots. Our cloud-based platform optimizes retail and supply chain processes across all industries - from DIY, pharmaceuticals and FMCG to manufacturing and our specialty (food) retail.
At RELEX, not only the optimization of trade is our top priority, but also our employees. You benefit from a high degree of autonomy, flat hierarchies, diverse development opportunities and a working environment in which we pay particular attention to the compatibility of professional and private life.
Are you a dynamic leader with a passion for fostering teamwork and achieving collective goals? Then you could be the new Manager for our Space and Assortment Technical Support Team in the UK! This team provides second-level support to our customers globally and consists of 11 amazing team members from 5 different countries. Despite the geographical diversity of the team, their shared goals and commitment are bringing them together. If you are ready to contribute your leadership skills to a collaborative environment, we invite you to become a crucial part of our success story!
What you will be doing:
- Create an inspiring team environment with an open communication culture
- Oversee day-to-day operation
- Set clear team goals
- Prioritise tickets, delegating tasks and setting deadlines
- Monitor team performance on hitting SLAs and report on metrics
- Motivate team members
- Discover training needs and provide planning
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognise high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organise team building activities
- Work through ticket reviews with team members
- Work with key stakeholders to deliver targets and goals
- Deliver projects for improvement as recognised within the wider Support structure
What you bring to the table:
- Proven work experience as a team lead or supervisor
- Empathy and a thirst for people management
- In-depth knowledge of performance metrics
- Good PC skills, especially MS Excel
- Excellent communication and leadership skills
- Organisational and time-management skills
- Decision-making skills
Even when this role is mostly possible remote, please note that you need to be located in the UK.
What we consider as an advantage:
- Working experience in Support or customer-facing role
- Experience in managing people remotely
What we offer you in return:
- 25 days off per year plus 8 bank holidays. In addition to that you’ll get days off for different occasions (birth of child, first day of school, moving day, etc.)
- A workplace pension scheme with an employer contribution of 6%
- An enhanced maternity/adoption package of: 12 weeks at 100% pay, 8 weeks at 80% pay and another 8 weeks at 60% pay
- An Employee Assistance Programme (EAP) with different services included
- Healthcare support with various services: Treatment with Comprehensive Cancer Cover, Full Out-patient, Therapies, Mental Health, Private GP, Employee Assistance, Programme Premier, Dentist and Optician Cashback Plus and Health Assessment
- Expense up to £100 per year (£50 in H1 and £50 in H2) for organized physical sporting activities or personal sporting equipment/activities
- Discounted Gym Membership @ Fitness First
- Cycle to Work Scheme
- Expense the cost of an annual eye test
- Yearly development discussions with peer and management feedback
- Flexible & remote working options
- Work from abroad flexibility
- Up to two days off for charity work
- Office Dogs policy
Interested? Please apply with complete application documents in English, salary requirements and earliest possible start date via the button below. We value diversity and therefore welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, and sexual orientation and identity. Being part of RELEX means being heard, feeling valued, and knowing you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We’re creating and evolving our culture to welcome everyone and value every idea. We’re always ready to welcome new RELEXians to our team. Your enthusiasm and expertise allow us to keep innovating and creating a future of planning for retail and consumer brands. Diversity helps us succeed, so we’re committed to creating an inclusive environment for everyone.
Manager / Teamlead Technical Support employer: Relex Solutions
RELEX Solutions is an exceptional employer that prioritises both employee well-being and professional growth. With a strong emphasis on work-life balance, flexible remote working options, and a supportive team culture, employees enjoy diverse development opportunities and generous benefits, including enhanced maternity packages and wellness initiatives. Join us in the UK to lead a dynamic team in a collaborative environment where your leadership skills can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Manager / Teamlead Technical Support
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Relex Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Relex Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Manager / Teamlead Technical Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Relex Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Relex Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Relex Solutions!
How to prepare for a job interview at Relex Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
