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For Companies At a Glance
- Tasks: Drive customer success and build strong relationships with tier 1 and 2 clients.
- Company: Join a fast-growing, innovative software company with Nordic roots.
- Benefits: Flexible working, meaningful work, and a supportive culture.
- Why this job: Make a real impact in customer success while growing your career.
- Qualifications: 5+ years in B2B relationship management and strategic account growth.
- Other info: Enjoy a diverse, inclusive environment with opportunities for creativity and autonomy.
The predicted salary is between 36000 - 60000 £ per year.
Who we are
We are bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, all powered by openness and shared wins. We care deeply about doing the right thing - and doing it together. We aim to improve the flow of goods, time, and energy - and we know we can’t shape the future by clinging to the past. So, we keep evolving, together.
What we do
RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain.
Do you want to be part of our exciting success journey and be responsible for the strategic development of our tier 1 and 2 customers? Then join our Customer Success team in London, UK and apply today!
What you’ll be doing:
As a Senior Customer Success Manager, you are responsible for the strategic development of our tier 1 and 2 customers’ business processes and understanding their needs. You will also be responsible for developing and maintaining executive/senior level customer relationships, contributing to revenue growth by generating and leading upsell/cross-sell opportunities within your existing customer base. We expect you to be able to drive upsell/cross-sell deals from start to finish independently. You are responsible for the proactive identification of the needs of our customer and communicating measurable delivered value. You will be monitoring customer’s key performance metrics and taking necessary actions to improve. You will be measured on customer satisfaction, NPS (net promoter score), reference-ability, growth (upsell/cross-sell bookings) and documenting the value RELEX brings to our existing customers by measuring KPIs.
What you’ll bring to the table:
5+ years’ experience in B2B relationship building on executive/senior level, developing customer accounts and building relationships towards C-level in large organizations. Experience from working with customers in grocery, consumer products goods (CPG), DIY, fast-moving consumer goods (FMCG) retailers or suppliers. Experience from strategic account management and proven track record in commercial growth for your customer base. Process and software solution experience in any of the following areas:
- Supply Chain Management (demand planning, inventory management, replenishment)
- Space & Assortment
- Promotions and Markdown
- Workforce (management, optimization, workload forecasting)
What we offer in return
You’ll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic. An international career and learning opportunities. A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future.
These are the RELEX key benefits:
- Flexible working
- Genuine work-life balance
- Annual leave
- Internet and mobile phone benefits
- Diverse, inclusive, and supportive work culture
- Meaningful work with a commitment to a more sustainable future
- High autonomy
- Room for creativity
- Strong team spirit through company parties, two team days per year, and after-work activities
- Family-oriented policies
- Flat hierarchies
- Two paid volunteering days each year
Are you the one we’re looking for?
Then please apply with complete application documents in English, salary requirements and earliest possible start date via the button below. Please note that we will fill this position as soon as we’ve found the right person, so we recommend that you act quickly. We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, and sexual orientation and identity.
Senior Customer Success Manager in London employer: Relex Solutions
Contact Detail:
Relex Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at RELEX Solutions on LinkedIn. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by understanding RELEX's products and how they impact customer success. Show us you know your stuff and can speak our language!
✨Tip Number 3
Practice your storytelling skills. Be ready to share specific examples of how you've driven growth and built relationships in previous roles. We love hearing about real successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you're serious about joining our team.
We think you need these skills to ace Senior Customer Success Manager in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and our company culture.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in B2B relationship building and strategic account management. Show us how your skills align with what we’re looking for in a Senior Customer Success Manager.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven growth or improved customer satisfaction in previous roles. We love seeing measurable results that demonstrate your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Relex Solutions
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding RELEX Solutions' customer base and their specific needs. Familiarise yourself with the grocery, CPG, and FMCG sectors, as well as the challenges they face in supply chain management. This knowledge will help you demonstrate your ability to build strong relationships and drive value for tier 1 and 2 customers.
✨Showcase Your Success Stories
Prepare to share concrete examples of how you've successfully managed customer accounts and driven growth in previous roles. Highlight specific upsell or cross-sell opportunities you've identified and executed. This will illustrate your strategic thinking and ability to deliver measurable results, which is crucial for a Senior Customer Success Manager.
✨Communicate Clearly and Confidently
As communication is key in this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you would approach building executive-level relationships and how you measure customer satisfaction and success. This will show that you can effectively engage with stakeholders at all levels.
✨Emphasise Your Collaborative Spirit
RELEX Solutions values teamwork and collaboration, so be sure to convey your ability to work well with others. Share examples of how you've collaborated with cross-functional teams to achieve common goals. This will demonstrate that you align with their culture of friendliness and shared wins.
