Manager Customer Education & Training in London

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RELEX Solutions is a leading international software company with Finnish roots. Our cloud-based platform optimizes retail and supply chain processes across all industries – from DIY, pharmaceuticals and FMCG to manufacturing and our specialty (food) retail. At RELEX, not only the optimization of trade is our top priority, but also our employees. You benefit from a high degree of autonomy, flat hierarchies, diverse development opportunities and a working environment in which we pay particular attention to the compatibility of professional and private life.

Come and join the EMEA Central Value Development & Education team. We are vibrant, cutting‐edge, innovative, commercial, and creative—where business meets impact! We maximize customer value through consultancy and advisory services, enhance the maturity of customer processes, and increase productivity across the entire value chain.

In this role you will drive adoption, excellence, and impact across EMEA Central Operations. Your focus will be on establishing and delivering educational services to our customers, as well as mentoring and developing people to support RELEX\’s mission to deliver measurable customer value.

Key Success Metrics

Strengthen RELEX stickiness and customer value story through higher product adoption and deeper usage

Ensure training effectiveness and measurable impact (e.g. increased usage, improved process KPIs, reduced support tickets)

Shorten time to value

Contribute to key customer success outcomes such as NPS, renewal, expansion readiness, and reduced churn risk through education‐led value realization

Accelerated graduate ramp‐up time to productivity

High and sustained graduate satisfaction & retention

Key Focus Areas

Responsible for creating & leading successful customer training to drive adoption and for developing and mentoring graduates without leadership responsibility.

Customer Training: Content & delivery ownership

Delivering trainings as facilitator and/or SME

Creation of customer training content in collaboration and alignment with head of value development education

Ensure customer adoption

Collaborate closely with Customer Success and Delivery teams to align training with account plans, business objectives, and value realisation milestones

Graduate program: Leadership & Talent Development

Serve as the line manager for UK‐based graduates within the Education function

Lead the professional development, coaching, and mentorship of graduates, ensuring a structured and impactful growth journey

Build capabilities and support the transition of graduates into productive contributors within EMEA Central

What you\’ll be doingTake full ownership of customer training programs, including content creation, delivery, and continuous improvement.

Act as both facilitator and subject matter expert (SME) in live training sessions

Report into Head of Value Development Education

Lead the design and delivery of scalable, value‐adding training offerings that support RELEX and Customer Operations strategic goals

Drive the development and mentorship of graduates in UK within the graduate program

Champion best practices in training methodologies, ensuring sessions are impactful, consistent, and aligned with business objectives

Provide ongoing coaching and support to graduates and team members, fostering skill development and professional growth

Monitor training effectiveness and continuously improve customer adoption

What You\’ll Bring To The Table

3–5 years of experience in learning & development, customer training, or professional services within IT or SaaS

Solid understanding of Forecasting & Replenishment (F&R) processes

Proven experience in content creation and delivering training as a facilitator or SME

Strong coaching and mentorship skills and/or experience developing graduates or junior team members

Ability to collaborate effectively across functions and seniority levels

Excellent communication skills with both internal and external stakeholders

A process‐oriented mindset, with a passion for innovation and continuous improvement

What we offer in returnYou\’ll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic.

An international career and learning opportunities

A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future

These are the RELEX key benefits

Flexible working

Genuine work‐life balance

Annual leave

Internet and mobile phone benefits

Diverse, inclusive, and supportive work culture

Meaningful work with a commitment to a more sustainable future

High autonomy

Room for creativity

Strong team spirit through company parties, two team days per year, and after‐work activities

Family‐oriented policies

Flat hierarchies

Two paid volunteering days each year

Apply today and be part of the future. Be RELEX!

Seniority levelNot Applicable

Employment typeFull-time

Job functionEducation and Training

IndustriesSoftware Development

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