At a Glance
- Tasks: Lead ticketing operations for UEFA Men’s Club Competitions and ensure a world-class experience.
- Company: Join Relevent Football Partners, a key player in global football commercialisation.
- Benefits: Collaborative culture, growth opportunities, and the chance to impact the future of football.
- Other info: Dynamic role with travel opportunities and a chance to work in a fast-paced environment.
- Why this job: Be at the forefront of major football events and work with top-tier partners.
- Qualifications: Experience in managing ticketing for international sporting events and strong project management skills.
The predicted salary is between 60000 - 80000 £ per year.
About Relevent Football Partners
Relevent Football Partners (RFP) is a wholly owned subsidiary of Relevent, purpose‑built to commercialise the UEFA men’s club competitions globally. RFP is tasked with providing UC3 – the joint venture between UEFA and the European Football Clubs (EFC) – strategic and sales support in the worldwide marketing and sale of media, sponsorship, and licensing rights for the UEFA Champions League, UEFA Europa League, UEFA Conference League, UEFA Super Cup, UEFA Youth League, and the UEFA Futsal Champions League.
Following the UC3 tender process, Relevent Football Partners was awarded the commercial rights to the UEFA men’s club competitions (Champions League, Europa League and Conference League) on a global basis for the 2027 to 2033 cycle.
Location: London
Role Type: Full Time
Reports to: Head of Marketing & Events
Position Summary
We are seeking a highly experienced ticketing professional to lead the strategic planning, management and operational delivery of the UEFA Men’s Club Competitions commercial partner ticketing inventory across both the season and the Finals. This includes the UEFA Champions League (UCL), Europa League (UEL), Conference League (UCL), the UCL Draw and the UEFA Super Cup. This is a total commercial inventory of over 250,000 tickets on an annual basis. This senior‑level role is pivotal in ensuring a seamless, world‑class experience for UEFA Men’s Club Competitions commercial partners. Reporting directly to the Head of Marketing & Events, you will work collaboratively with internal teams, client stakeholders, technology providers, and external partners to oversee the end‑to‑end ticketing journey. This is a fast‑paced and high‑profile environment, requiring exceptional operational acumen, stakeholder management expertise, and an unwavering commitment to excellence.
Key Responsibilities
- Lead end‑to‑end ticketing operations taking full ownership and responsibility for overseeing the full lifecycle of the commercial ticketing inventory.
- Develop a comprehensive understanding of UEFA ticketing processes and systems.
- Be the main Relevent Football Partners point of contact for commercial partners UC3, and UEFA ticketing teams.
- Oversee season and final ticketing operations including requests, deadlines, inventory management, block allocations and financial reconciliation.
- Manage technical relationships with ticketing providers and suppliers as required.
- Document system workflows and user guides.
- Manage the ticket allocation process in accordance with business priorities.
- Manage internal ticketing systems and processes.
- Coordinate on‑site matchday ticketing logistics for commercial partners, including mobile ticketing troubleshooting, will call, and box office supervision.
- Develop a matchday operations & resolutions plan for commercial partner ticketing issues.
- Resolve account and ticketing issues promptly, professionally, and with high attention to detail.
- Post‑event reporting.
Stakeholder Management & Collaboration
- Build strong relationships with UC3, UEFA, partners and internal departments to deliver best‑in‑class service.
- Work cross‑functionally with Media, Sponsorship & Licensing teams to manage ticketing inventory, manage project deadlines and ensure formal ticketing processes are adhered to.
- Ensure all UEFA ticketing deadlines are met and ticket requests submitted in a timely manner by all stakeholders and partners.
Team Management
- Oversee the development of the ticketing team.
- Provide regular coaching and feedback for team members.
- Foster a collaborative culture within the team.
- Track team performance and align team goals with department objectives.
Experience Required
- Proven track record of managing ticketing programmes for major international sporting events – either from an agency or rights holder background.
- Strong project management and people skills.
- Exceptional stakeholder management and client communication skills.
- Strong analytical, budgeting, and reporting capabilities.
- Comprehensive knowledge and familiarity with event ticketing tools and guest management systems.
Skills Required
- Fluent in English in both verbal and written communications.
- Exceptional project management, attention to detail, time management and organisational skills.
- Adept at building strong relationships and delivering exceptional client service.
- Excellent communication skills (written and verbal) showing confidence in engaging with internal senior leadership and external clients.
- Creative problem solving with a strong sense of proactivity and ownership.
Personal Attributes
- Highly motivated, proactive, detail‑oriented and solutions driven.
- Ability to maintain a kind, calm and professional manner in a pressured environment.
- Willingness to travel and work occasional evenings/weekends for events.
Why Join Us
At Relevent Football Partners, you’ll be part of a passionate, global team committed to shaping the future of football in innovative and impactful ways. We offer a collaborative culture, exciting growth opportunities, and the chance to make a real difference in one of the world’s most beloved sports.
Senior Ticketing Manager employer: Relevent
Relevent Football Partners is an exceptional employer, offering a dynamic and collaborative work environment in the heart of London. With a strong focus on employee growth and development, we provide exciting opportunities to shape the future of football while working alongside passionate professionals in a high-profile industry. Join us to be part of a team that values innovation, excellence, and a commitment to delivering world-class experiences for our partners.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Ticketing Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Relevent are looking for when hiring for a Senior Ticketing Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Relevent for the Senior Ticketing Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Relevent as a Senior Ticketing Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Relevent’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Senior Ticketing Manager.
We think you need these skills to ace Senior Ticketing Manager
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Relevent, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Relevent's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Relevent. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Relevent
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Relevent uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Relevent. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
