At a Glance
- Tasks: Lead ticketing operations for UEFA Men’s Club Competitions and ensure a world-class experience.
- Company: Join Relevent Football Partners, a key player in global football commercialisation.
- Benefits: Collaborative culture, growth opportunities, and the chance to impact the future of football.
- Other info: Dynamic role with travel opportunities and a chance to work in a fast-paced environment.
- Why this job: Be at the forefront of major football events and work with top-tier partners.
- Qualifications: Experience in managing ticketing for international sporting events and strong project management skills.
The predicted salary is between 60000 - 80000 £ per year.
About Relevent Football Partners
Relevent Football Partners (RFP) is a wholly owned subsidiary of Relevent, purpose‑built to commercialise the UEFA men’s club competitions globally. RFP is tasked with providing UC3 – the joint venture between UEFA and the European Football Clubs (EFC) – strategic and sales support in the worldwide marketing and sale of media, sponsorship, and licensing rights for the UEFA Champions League, UEFA Europa League, UEFA Conference League, UEFA Super Cup, UEFA Youth League, and the UEFA Futsal Champions League.
Following the UC3 tender process, Relevent Football Partners was awarded the commercial rights to the UEFA men’s club competitions (Champions League, Europa League and Conference League) on a global basis for the 2027 to 2033 cycle.
Location: London
Role Type: Full Time
Reports to: Head of Marketing & Events
Position Summary
We are seeking a highly experienced ticketing professional to lead the strategic planning, management and operational delivery of the UEFA Men’s Club Competitions commercial partner ticketing inventory across both the season and the Finals. This includes the UEFA Champions League (UCL), Europa League (UEL), Conference League (UCL), the UCL Draw and the UEFA Super Cup. This is a total commercial inventory of over 250,000 tickets on an annual basis. This senior‑level role is pivotal in ensuring a seamless, world‑class experience for UEFA Men’s Club Competitions commercial partners. Reporting directly to the Head of Marketing & Events, you will work collaboratively with internal teams, client stakeholders, technology providers, and external partners to oversee the end‑to‑end ticketing journey. This is a fast‑paced and high‑profile environment, requiring exceptional operational acumen, stakeholder management expertise, and an unwavering commitment to excellence.
Key Responsibilities
- Lead end‑to‑end ticketing operations taking full ownership and responsibility for overseeing the full lifecycle of the commercial ticketing inventory.
- Develop a comprehensive understanding of UEFA ticketing processes and systems.
- Be the main Relevent Football Partners point of contact for commercial partners UC3, and UEFA ticketing teams.
- Oversee season and final ticketing operations including requests, deadlines, inventory management, block allocations and financial reconciliation.
- Manage technical relationships with ticketing providers and suppliers as required.
- Document system workflows and user guides.
- Manage the ticket allocation process in accordance with business priorities.
- Manage internal ticketing systems and processes.
- Coordinate on‑site matchday ticketing logistics for commercial partners, including mobile ticketing troubleshooting, will call, and box office supervision.
- Develop a matchday operations & resolutions plan for commercial partner ticketing issues.
- Resolve account and ticketing issues promptly, professionally, and with high attention to detail.
- Post‑event reporting.
Stakeholder Management & Collaboration
- Build strong relationships with UC3, UEFA, partners and internal departments to deliver best‑in‑class service.
- Work cross‑functionally with Media, Sponsorship & Licensing teams to manage ticketing inventory, manage project deadlines and ensure formal ticketing processes are adhered to.
- Ensure all UEFA ticketing deadlines are met and ticket requests submitted in a timely manner by all stakeholders and partners.
Team Management
- Oversee the development of the ticketing team.
- Provide regular coaching and feedback for team members.
- Foster a collaborative culture within the team.
- Track team performance and align team goals with department objectives.
Experience Required
- Proven track record of managing ticketing programmes for major international sporting events – either from an agency or rights holder background.
- Strong project management and people skills.
- Exceptional stakeholder management and client communication skills.
- Strong analytical, budgeting, and reporting capabilities.
- Comprehensive knowledge and familiarity with event ticketing tools and guest management systems.
Skills Required
- Fluent in English in both verbal and written communications.
- Exceptional project management, attention to detail, time management and organisational skills.
- Adept at building strong relationships and delivering exceptional client service.
- Excellent communication skills (written and verbal) showing confidence in engaging with internal senior leadership and external clients.
- Creative problem solving with a strong sense of proactivity and ownership.
Personal Attributes
- Highly motivated, proactive, detail‑oriented and solutions driven.
- Ability to maintain a kind, calm and professional manner in a pressured environment.
- Willingness to travel and work occasional evenings/weekends for events.
Why Join Us
At Relevent Football Partners, you’ll be part of a passionate, global team committed to shaping the future of football in innovative and impactful ways. We offer a collaborative culture, exciting growth opportunities, and the chance to make a real difference in one of the world’s most beloved sports.
Senior Ticketing Manager employer: Relevent
Relevent Football Partners is an exceptional employer, offering a dynamic and collaborative work environment in the heart of London. With a strong focus on employee growth and development, we provide exciting opportunities to shape the future of football while working alongside passionate professionals in a high-profile industry. Join us to be part of a team that values innovation, excellence, and a commitment to delivering world-class experiences for our partners.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Ticketing Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the football industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or during interviews, make sure to highlight your experience with ticketing programmes and your understanding of UEFA processes. We want to see that you know your stuff!
✨Tip Number 3
Be proactive! If you see a role that fits you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email. It shows initiative and keeps you on their radar!
✨Tip Number 4
Prepare for the interview! Research Relevent Football Partners and come armed with questions about their ticketing strategies and how you can contribute. This will show that you’re genuinely interested and ready to hit the ground running!
We think you need these skills to ace Senior Ticketing Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Ticketing Manager role. Highlight your experience in managing ticketing programmes for major sporting events and showcase your project management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Be sure to mention your experience with stakeholder management and client communication, as these are key for us.
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight your creative problem-solving abilities. Share examples of how you've tackled challenges in previous roles, especially in high-pressure environments. We love candidates who take ownership and find solutions!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team at Relevent Football Partners!
How to prepare for a job interview at Relevent
✨Know Your Ticketing Inside Out
Make sure you have a solid understanding of ticketing processes and systems, especially those related to UEFA competitions. Brush up on your knowledge of the lifecycle of ticketing inventory and be ready to discuss how you've managed similar operations in the past.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in building strong relationships with partners and internal teams. Be ready to discuss how you've successfully navigated complex stakeholder environments and ensured all parties are aligned and informed.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've had to resolve ticketing issues under pressure. Share how you approached these challenges creatively and proactively, showcasing your ability to maintain professionalism while delivering solutions.
✨Highlight Your Team Leadership Experience
Since this role involves overseeing a ticketing team, come prepared to discuss your leadership style. Share how you've coached and developed team members in the past, and how you foster a collaborative culture to achieve departmental goals.
