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- Tasks: Lead the planning and execution of premium guest experiences at major sporting events.
- Company: Join a passionate team at Relevent Football Partners, shaping the future of football.
- Benefits: Competitive salary, collaborative culture, and exciting growth opportunities.
- Why this job: Make a real impact in the world of sports while delivering exceptional VIP experiences.
- Qualifications: Extensive experience in high-profile guest programmes and strong project management skills.
- Other info: Willingness to travel and work evenings/weekends for events is essential.
The predicted salary is between 40000 - 40000 £ per year.
Join to apply for the Guest Experience & Events Manager role at Relevent.
Location: London
Role Type: Full Time
Reports to: Senior Manager, Guest Experience & Events
About Relevent Football Partners:
Relevent Football Partners (RFP) is a wholly owned subsidiary of Relevent, purpose-built to commercialise the UEFA men's club competitions globally. RFP is tasked with providing strategic and sales support in the worldwide marketing and sale of media, sponsorship, and licensing rights for various UEFA competitions.
Position Summary:
We are seeking an experienced guest experience and events manager to lead the day-to-day planning and execution of corporate and client-facing events, multi-day guest programme itineraries, industry conferences, and leadership retreats. The role will have line management responsibility for the Guest Experience & Events Executive.
Key Responsibilities:
- Lead the planning, operations, and execution of multi-day premium guest experiences across major international sporting events.
- Lead the set-up and implementation of effective operational and communication systems and processes.
- Lead the creation, ongoing management, and circulation of project management tools including project plans & status documents.
- Support the broader team with the development of documents for internal briefings to ensure internal visibility and alignment.
- Efficiently manage project budgets from forecasting to reconciliation, processing invoices for all suppliers in collaboration with the Finance department.
- Foster a spirit of collaboration across suppliers, agencies, venues, and internal departments to achieve a seamless, premium guest experience.
- Plan and attend venue visits as necessary.
- On-site presence for up to 7 days to oversee the delivery of VIP guest programmes at UMCC Finals.
- On-site leadership overseeing guest journey, logistics, and experience, ensuring clear communication with all stakeholders and clients including real-time issue resolution.
- Proactively identify opportunities within the team and implement strategies to improve workflow and productivity.
Systems Management:
- Lead the development and ongoing management of online tools and systems to streamline project management and the guest experience across communications, ticketing, accommodation, and transportation.
- Lead the development and management of the Guest Experience App.
Cross-Functional Collaboration:
- Collaborate with the broader marketing team, creative/production agencies, and/or suppliers to deliver consistent, high-quality event and experiential materials and production.
- Lead internal reviews with the broader team to continually assess the quality of output and experience for clients, fostering a culture of continuous improvement.
Experience required:
- Extensive experience delivering high profile guest programmes at global live sports events for brands, agencies, or rights holders.
- Strong project management background.
- Proven track record in client servicing, operational planning, and end-to-end project delivery.
- Skilled at managing budgets, contracts, and supplier relationships effectively.
- Comprehensive knowledge and familiarity with online ticketing tools and guest management systems.
- Experience coordinating multiple stakeholders and objectives in complex, high-pressure environments.
Skills required:
- Fluent use of English language in both verbal and written communications.
- Exceptional project management, attention to detail, time management, and organisational skills.
- Adept at building strong relationships and delivering exceptional client service.
- Excellent communication skills (written and verbal) showing confidence in engaging with internal senior leadership and external senior VIP clients.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
- Creative problem solving with a strong sense of proactivity and ownership.
- Proficiency in PowerPoint & Excel, familiarity with CRM and project management tools.
Personal Attributes:
- Highly motivated, proactive, and detail-oriented.
- Passionate about delivering world-class VIP guest experiences.
- Ability to maintain a kind, calm, and professional manner in a pressured environment.
- Willingness to travel and work occasional evenings/weekends for events.
Why Join Us:
At Relevent Football Partners, you will be part of a passionate, global team committed to shaping the future of football in innovative and impactful ways. We offer a collaborative culture, exciting growth opportunities, and the chance to make a real difference in one of the world's most beloved sports.
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Entertainment Providers
Salary: £40,000.00
Guest Experience & Events Manager in London employer: Relevent
Contact Detail:
Relevent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience & Events Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to former colleagues. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. Remember, it’s all about showcasing how you can enhance their guest experience!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Guest Experience & Events Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing guest programmes and events. We want to see how your skills align with our needs at Relevent!
Showcase Your Project Management Skills: Since this role is all about planning and execution, don’t forget to include specific examples of successful projects you've managed. We love seeing how you’ve tackled challenges and delivered results!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the Guest Experience & Events Manager role!
How to prepare for a job interview at Relevent
✨Know Your Events Inside Out
Before the interview, dive deep into Relevent Football Partners and their events. Familiarise yourself with the UEFA competitions they manage and think about how your experience aligns with their needs. This will show your genuine interest and help you speak confidently about how you can contribute.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of your project management experience. Prepare to explain how you've successfully managed budgets, coordinated multiple stakeholders, and delivered high-profile events. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Client Service Expertise
Since this role is all about guest experience, highlight your client servicing skills. Share stories that illustrate your ability to build strong relationships and resolve issues in real-time. This will demonstrate your proactive approach and commitment to delivering exceptional experiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think of potential challenges you might face in this role and how you would handle them. This will showcase your creativity and calmness in high-pressure situations, which are crucial for this position.
