At a Glance
- Tasks: Manage world-class hospitality for UEFA events and ensure top-notch partner experiences.
- Company: Join Relevent Football Partners, a leader in global football commercialisation.
- Benefits: Exciting growth opportunities, collaborative culture, and a chance to impact the future of football.
- Other info: Willingness to travel and work evenings/weekends for events is essential.
- Why this job: Be at the heart of major football events and work with passionate teams.
- Qualifications: Experience in large-scale hospitality and strong project management skills required.
The predicted salary is between 45000 - 55000 £ per year.
Reports to
- Senior Manager, Hospitality & Events
- About Relevent Football Partners
Relevent Football Partners is a wholly owned subsidiary of Relevent, purpose-built to commercialise the UEFA men's club competitions globally.
An independent entity, Relevent Football Partners is tasked with providing UC3 — the joint venture between UEFA and European Football Clubs (EFC) — strategic and sales support in the worldwide marketing and sale of media, sponsorship, and licensing rights for the UEFA Champions League, UEFA Europa League, UEFA Conference League, UEFA Super Cup, UEFA Youth League, and the UEFA Futsal Champions League.
Following the UC3 tender process, Relevent Football Partners was awarded the commercial rights to the UEFA men's club competitions (Champions League, Europa League and Conference League) on a global basis for the 2027 to 2033 cycle.
As such, Relevent Football Partners is now seeking to build a truly world class business focused on the monetisation of these commercial rights.
Position Summary
The Hospitality & Event Operations Manager will support the Relevent Football Partners Events & Hospitality team in delivering world-class commercial partner hospitality, with a primary focus on the UEFA Champions League (UCL) Final and support across the wider UEFA Men's Club Competitions (UMCC) Finals and other partner events.
Acting as the key link between UEFA stakeholders, Partners and their agencies, the role manages day-to-day liaison between Partners and the UEFA Hospitality Production team, ensuring Partner Hospitality is delivered to the highest standard.
Responsibilities include project management, partner documentation, supplier and agency management, and stakeholder engagement.
Key Responsibilities
- Pre Event Project Management
- Primary contact for the UEFA Hospitality Production team and commercial Partners on Partner Hospitality at the UCL Final, including the 'Champions Village' and other Relevent events.
- Lead project documentation (plans, trackers, status and briefing documents) to ensure all deadlines are met.
- Manage concise, coordinated Partner communications on hospitality orders, operations and experience.
- Coordinate and approve Partner Hospitality concepts with UEFA Hospitality, including brand visibility and activation plans.
- Maintain Partner-facing documents and platforms, including the Partner Options Catalogue (POC) for ordering hospitality items.
- Work with departments to manage Sponsor Hospitality online tools and systems, streamlining processes for Sponsors and agencies.
- Site Visits
- Lead Partner Site Visits, co-creating presentations with UEFA Hospitality Production.
- Manage all Partner topics, including 1:1 meetings, agendas and logistics.
- Lead post site visit follow ups and actions. Foster collaboration with UC3, UEFA and Relevent Football Partners teams, Partners, agencies and suppliers.
- Plan and attend other venue or city visits as required.
- Onsite Delivery
- Oversee Partner Hospitality delivery at the UCL Final, including the Champions Village and UEFA Club, and support delivery at other UMCC Finals.
- Primary on-site contact for Partners and agencies from set-up onwards, resolving queries and issues.
- Manage clear, efficient communication channels with Partner operational contacts and agencies.
- Lead daily Partner meetings and tours to track implementation against agreed timelines and plans.
- Monitor and sign off Partner creative concept implementation.
- Full involvement in match-day operations, including guest flow, VIP escorting and real-time issue resolution.
- General
- Proactively identify and implement improvements to team processes, workflow and productivity.
- Collaborate with the wider events, hospitality and ticketing team, agencies and suppliers to deliver consistent, high-quality partner experiences.
- Build strong relationships with UC3, UEFA and Relevent Football Partners Sponsorship and Media teams, acting as the single point of truth for UMCC Finals Partner Hospitality.
- Support the wider team across other partner events, including the UEL and UECL Finals, UCL Draw, UEFA Super Cup, season hospitality, partner workshops and Relevent corporate events.
Experience Required
- Extensive experience delivering large-scale Partner hospitality at global live sports events.
- UEFA event experience desirable but not essential.
- Strong understanding of hospitality delivery requirements and commercial partner contractual rights.
- Proven track record in client servicing, operational planning and end-to-end hospitality delivery.
- Proven ability to manage budgets, contracts and suppliers.
- Familiarity with online ticketing tools and guest management systems.
- Skilled at coordinating multiple stakeholders in complex, high-pressure environments.
Skills Required
- Exceptional project management, attention to detail and organisational skills.
- Strong relationship-building and stakeholder management skills.
- Ability to manage multiple projects in a fast-paced environment.
- Excellent written and verbal communication, confident, engaging senior leadership and VIP Partners.
- Creative problem-solving and a strong sense of proactivity and ownership.
- Proficient in Power Point and Excel; familiarity with AI, CRM, guest management and project management tools is a plus.
- Personal Attributes
- A passion for the difference sport makes around the world
- The ability to build trusted, long-term relationships.
- A collaborative, low-ego approach and a willingness to help.
- High personal standards, with resourcefulness and tenacity.
- Clear, proactive communicator.
- A strong sense of ownership and urgency, with high levels of honesty and integrity.
- Willingness to travel and work occasional evenings/weekends for events.
- Why Join Us
At Relevent Football Partners, you’ll be part of a passionate, global team committed to shaping the future of football in innovative and impactful ways.
We offer a collaborative culture, exciting growth opportunities, and the chance to make a real difference in one of the world’s most beloved sports.
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Hospitality and Events Manager employer: Relevent
Relevent Football Partners (RFP) is an exceptional employer, offering a unique opportunity to shape the culture of a pioneering organisation in world football. With a focus on employee engagement and development, RFP fosters a high-performance, inclusive work environment in London, where every team member's contributions are valued and recognised. As part of a passionate team at this exciting growth phase, you will play a crucial role in establishing RFP as an employer of choice in the sports, media, and entertainment sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality and Events Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Relevent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Relevent
Don't be shy about reaching out to Relevent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality and Events Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Relevent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Relevent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
