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- Tasks: Lead and execute premium guest experiences at major international sporting events.
- Company: Join Relevent Football Partners, a dynamic team shaping the future of football.
- Benefits: Collaborative culture, exciting growth opportunities, and a chance to make an impact.
- Why this job: Be part of a passionate team delivering world-class VIP experiences in football.
- Qualifications: Extensive experience in high-profile events and strong project management skills.
- Other info: Willingness to travel and work evenings/weekends for events is required.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Role Type: Full Time
Reports to: Senior Manager, Guest Experience & Events
About Relevent Football Partners
Relevent Football Partners (RFP) is a wholly owned subsidiary of Relevent, purpose-built to commercialise the UEFA men's club competitions globally. An independent entity, RFP is tasked with providing UC3 — the joint venture between UEFA and European Football Clubs (EFC) — strategic and sales support in the worldwide marketing and sale of media, sponsorship, and licensing rights for the UEFA Champions League, UEFA Europa League, UEFA Conference League, UEFA Super Cup, UEFA Youth League, and the UEFA Futsal Champions League.
Following the UC3 tender process, Relevent Football Partners was awarded the commercial rights to the UEFA men's club competitions (Champions League, Europa League and Conference League) on a global basis for the 2027 to 2033 cycle. As such, Relevent Football Partners is now seeking to build a truly world-class business focused on the monetisation of these commercial rights.
Position Summary
We are seeking an experienced guest experience and events manager, to lead the day-to-day planning and execution of corporate and client-facing events, multi‐day guest programme itineraries, industry conferences and leadership retreats. The role will have line management responsibility for the Guest Experience & Events Executive.
Key Responsibilities
- Lead the planning, operations and execution of multi‐day premium guest experiences across major international sporting events.
- Lead the set‐up and implementation of effective operational and communication systems and processes.
- Lead the creation, ongoing management and circulation of project management tools including project plans & status documents.
- Support the broader team with the development of documents for internal briefings to ensure internal visibility and alignment.
- Efficiently manage project budgets from forecasting to reconciliation, processing invoices for all suppliers in collaboration with the Finance department.
- Foster a spirit of collaboration across suppliers, agencies, venues and internal departments to achieve a seamless, premium guest experience.
- Plan and attend venue visits as and when necessary.
- On‐site presence for up to 7 days to oversee the delivery of VIP guest programmes at UMCC Finals.
- On‐site leadership overseeing guest journey, logistics and experience, ensuring clear communication with all stakeholders and clients including real‐time issue resolution.
- Proactively identify opportunities within the team and implement strategies to improve workflow and productivity.
Systems Management
- Lead the development and ongoing management of online tools and systems to streamline project management and the guest experience across communications, ticketing, accommodation and transportation.
- Lead the development and management of the Guest Experience App.
Cross-Functional Collaboration
- Collaborate with the broader marketing team, creative/production agencies and/or suppliers to deliver consistent, high‐quality event and experiential materials and production.
- Lead internal reviews with the broader team to continually assess the quality of output and experience for clients, fostering a culture of continuous improvement.
Experience required
- Extensive experience delivering high profile guest programmes at global live sports events for brands, agencies or rights holders.
- Strong project management background.
- Proven track record in client servicing, operational planning, and end‐to‐end project delivery.
- Skilled at managing budgets, contracts, and supplier relationships effectively.
- Comprehensive knowledge and familiarity with online ticketing tools and guest management systems.
- Experience coordinating multiple stakeholders and objectives in complex, high‐pressure environments.
Skills required
- Fluent use of English language in both verbal and written communications.
- Exceptional project management, attention to detail, time management and organisational skills.
- Adept at building strong relationships and delivering exceptional client service.
- Excellent communication skills (written and verbal) showing confidence in engaging with internal senior leadership and external senior VIP clients.
- Ability to manage multiple projects simultaneously in a fast‐paced environment.
- Creative problem solving with a strong sense of proactivity and ownership.
- Proficiency in PowerPoint & Excel, familiarity with CRM and project management tools.
Personal Attributes
- Highly motivated, proactive, and detail oriented.
- Passionate about delivering world class VIP guest experiences.
- Ability to maintain a kind, calm and professional manner in a pressured environment.
- Willingness to travel and work occasional evenings/weekends for events.
Why Join Us
At Relevent Football Partners, you'll be part of a passionate, global team committed to shaping the future of football in innovative and impactful ways. We offer a collaborative culture, exciting growth opportunities, and the chance to make a real difference in one of the world's most beloved sports.
Guest Experience & Events Manager in London employer: Relevent Sports, LLC
Contact Detail:
Relevent Sports, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience & Events Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show up and shine! If you get the chance to attend any events or conferences related to guest experience and events management, make sure you’re there. It’s a great way to showcase your skills and meet potential employers face-to-face.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like Relevent Football Partners, and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you land that dream job. Plus, applying through our site can give you a better chance of being noticed. So, what are you waiting for? Dive in!
We think you need these skills to ace Guest Experience & Events Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for guest experiences and events shine through. We want to see how much you love creating memorable moments for guests, so don’t hold back!
Tailor Your CV: Make sure your CV is tailored to the role of Guest Experience & Events Manager. Highlight relevant experience and skills that match the job description. We’re looking for specifics, so be clear about your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Use it to showcase your project management skills and your ability to handle high-pressure situations. Keep it engaging and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Relevent Football Partners!
How to prepare for a job interview at Relevent Sports, LLC
✨Know Your Events Inside Out
Make sure you research the major international sporting events that Relevent Football Partners is involved with. Familiarise yourself with their guest experience strategies and think about how you can contribute to enhancing those experiences.
✨Showcase Your Project Management Skills
Prepare to discuss your project management experience in detail. Bring examples of how you've successfully managed budgets, timelines, and stakeholder relationships in high-pressure environments. This will demonstrate your ability to handle the responsibilities of the role.
✨Demonstrate Your Communication Prowess
Since the role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Be ready to share examples of how you've effectively communicated with clients and internal teams to ensure seamless event execution.
✨Emphasise Your Problem-Solving Abilities
Think of specific instances where you've had to creatively solve problems during events. Highlight your proactive approach and how you maintained a calm demeanour under pressure, as this is crucial for managing VIP guest experiences.
