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- Tasks: Lead and execute premium guest experiences at major international sporting events.
- Company: Join Relevent Football Partners, a dynamic team shaping the future of football.
- Benefits: Collaborative culture, exciting growth opportunities, and a chance to make an impact.
- Why this job: Be part of a passionate team delivering world-class VIP experiences in football.
- Qualifications: Extensive experience in high-profile guest programmes and strong project management skills.
- Other info: Willingness to travel and work evenings/weekends for events is essential.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: London
Role Type: Full Time
Reports to: Senior Manager, Guest Experience & Events
About Relevent Football Partners
Relevent Football Partners (RFP) is a wholly owned subsidiary of Relevent, purpose-built to commercialise the UEFA men’s club competitions globally. RFP is tasked with providing UC3 — the joint venture between UEFA and European Football Clubs (EFC) — strategic and sales support in the worldwide marketing and sale of media, sponsorship, and licensing rights for the UEFA Champions League, UEFA Europa League, UEFA Conference League, UEFA Super Cup, UEFA Youth League, and the UEFA Futsal Champions League.
Position Summary
We are seeking an experienced guest experience and events manager, to lead the day-to-day planning and execution of corporate and client-facing events, multi‑day guest programme itineraries, industry conferences and leadership retreats. The role will have line management responsibility for the Guest Experience & Events Executive.
Key Responsibilities
- Lead the planning, operations and execution of multi‑day premium guest experiences across major international sporting events.
- Lead the set‑up and implementation of effective operational and communication systems and processes.
- Lead the creation, on‑going management and circulation of project management tools including project plans & status documents.
- Support the broader team with the development of documents for internal briefings to ensure internal visibility and alignment.
- Efficiently manage project budgets from forecasting to reconciliation, processing invoices for all suppliers in collaboration with the Finance department.
- Foster a spirit of collaboration across suppliers, agencies, venues and internal departments to achieve a seamless, premium guest experience.
- Plan and attend venue visits as and when necessary.
- On‑site presence for up to 7 days to oversee the delivery of VIP guest programmes at UMCC Finals.
- On‑site leadership overseeing guest journey, logistics and experience, ensuring clear communication with all stakeholders and clients including real‑time issue resolution.
- Proactively identify opportunities within the team and implement strategies to improve workflow and productivity.
Systems Management
- Lead the development and ongoing management of online tools and systems to streamline project management and the guest experience across communications, ticketing, accommodation and transportation.
- Lead the development and management of the Guest Experience App.
Cross‑Functional Collaboration
- Collaborate with the broader marketing team, creative/production agencies and/or suppliers to deliver consistent, high‑quality event and experiential materials and production.
- Lead internal reviews with the broader team to continually assess the quality of output and experience for clients, fostering a culture of continuous improvement.
Experience required
- Extensive experience delivering high profile guest programmes at global live sports events for brands, agencies or rights holders.
- Strong project management background.
- Proven track record in client servicing, operational planning, and end‑to‑end project delivery.
- Skilled at managing budgets, contracts, and supplier relationships effectively.
- Comprehensive knowledge and familiarity with online ticketing tools and guest management systems.
- Experience coordinating multiple stakeholders and objectives in complex, high‑pressure environments.
Skills required
- Fluent use of English language in both verbal and written communications.
- Exceptional project management, attention to detail, time management and organisational skills.
- Adept at building strong relationships and delivering exceptional client service.
- Excellent communication skills (written and verbal) showing confidence in engaging with internal senior leadership and external senior VIP clients.
- Ability to manage multiple projects simultaneously in a fast‑paced environment.
- Creative problem solving with a strong sense of proactivity and ownership.
- Proficiency in PowerPoint & Excel, familiarity with CRM and project management tools.
Personal Attributes
- Highly motivated, proactive, and detail oriented.
- Passionate about delivering world class VIP guest experiences.
- Ability to maintain a kind, calm and professional manner in a pressured environment.
- Willingness to travel and work occasional evenings/weekends for events.
Why Join Us
At Relevent Football Partners, you’ll be part of a passionate, global team committed to shaping the future of football in innovative and impactful ways. We offer a collaborative culture, exciting growth opportunities, and the chance to make a real difference in one of the world’s most beloved sports.
Guest Experience & Events Manager employer: Relevent Sports, LLC
Contact Detail:
Relevent Sports, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience & Events Manager
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to those already in the field. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up prepared! If you land an interview, research the company and its culture thoroughly. Tailor your responses to reflect how your experience aligns with their goals, especially in guest experience and event management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for passionate individuals like you. Keep an eye on our listings and make sure your application stands out!
We think you need these skills to ace Guest Experience & Events Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Guest Experience & Events Manager role. Highlight your relevant experience in managing high-profile events and your project management skills, as these are key to what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients and stakeholders, it's essential to demonstrate your exceptional communication skills. Use clear and concise language in your application to reflect your ability to engage effectively with others.
Highlight Your Problem-Solving Abilities: We love proactive problem solvers! In your application, share examples of how you've tackled challenges in past roles, especially in high-pressure environments. This will show us that you can handle the demands of our fast-paced industry.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Relevent Sports, LLC
✨Know Your Events Inside Out
Make sure you research the major international sporting events that Relevent Football Partners is involved with. Familiarise yourself with their guest experience strategies and think about how you can contribute to enhancing those experiences.
✨Showcase Your Project Management Skills
Prepare to discuss your project management experience in detail. Bring examples of how you've successfully managed budgets, timelines, and stakeholder relationships in high-pressure environments. This will demonstrate your ability to handle the responsibilities of the role.
✨Demonstrate Your Communication Prowess
Since this role requires excellent communication skills, be ready to showcase your verbal and written abilities. Practice articulating your thoughts clearly and confidently, especially when discussing past experiences with clients and senior leadership.
✨Be Proactive and Problem-Solving Minded
Think of specific instances where you identified opportunities for improvement or solved problems creatively. Highlighting your proactive approach will resonate well with the interviewers, as they are looking for someone who can take ownership and drive results.
