At a Glance
- Tasks: Support German-speaking patients and drive marketing initiatives across social media and ecommerce.
- Company: Join Releaf, a fast-growing company that values its team and mission.
- Benefits: Enjoy life insurance, private health cover, career progression, and flexible remote work.
- Other info: Be part of a purposeful team that genuinely cares about its members.
- Why this job: Make a real impact in patient support while unleashing your creativity in marketing.
- Qualifications: Bilingual in English and German with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
This is a dual-function role sitting across Patient Support and Marketing, with a focus on the German market. You'll be the first point of contact for our German-speaking patients while supporting Releaf marketing output - from social media and content to translation, campaign support, and ecommerce initiatives. As our operations scale and our new system (Cannaflow) goes live, the balance of the role is expected to shift progressively towards marketing.
Full bilingual fluency in English and German is essential for this role.
Patient Support Responsibilities
- Managing the Releaf central contact inbox via Front, handling inbound enquiries from patients, organisations, and cooperation partners.
- Responding to patient queries relating to delivery times and delays, refund requests, payment methods, out-of-stock orders, and prescription copy requests.
- Coordinating with pharmacies and, working closely with the Country Manager, acting as the connector between patients, pharmacies, and doctors when orders require manual resolution.
- Handling apology communications and goodwill gestures where appropriate.
- Answering questions about medication doses and usage in coordination with the clinical team.
- Supporting stock updates working closely with the Country Manager.
- Logging and escalating technical bugs and order issues to the IT team and Country Manager for resolution.
Marketing Responsibilities
- Managing and growing the Releaf social media channels across Instagram, Facebook, TikTok and LinkedIn, in line with brand and compliance guidelines.
- Developing and owning the DE social content calendar.
- Creating platform-appropriate content across formats - reels, carousels, stills, and stories - bringing your own creative direction while working within brand guidelines.
- Submitting design briefs to the creative team via Monday.com for German-market content.
- Sourcing UGC creators and influencers relevant to the DE market for collaboration.
- Translating and localising communications, copy, and website content from English to German, with turnaround expectations agreed on a case-by-case basis.
- Supporting asset updates as Releaf DE's messaging evolves.
- Contributing to campaign planning and flagging key German cultural moments and dates, working closely with the Country Manager to ensure local relevance.
- Tracking performance against weekly and quarterly KPIs, reporting on follower growth, content pipeline, and upcoming campaigns.
- Scheduling content through SocialPilot where applicable.
Ecommerce Responsibilities
- Supporting the build and launch of the Releaf Accessories shop, working closely with the UK Ecomm Coordinator.
Community Management
- Monitoring and responding to comments via Meta Business Suite.
- Responding to Releaf DE's Trustpilot reviews.
Why Releaf?
At Releaf, our people are the reason we've grown so quickly, and we don't take that lightly. We've built a benefits package that reflects how much we value the team behind our mission: life insurance, private health cover, an Employee Assistance Programme, structured career progression, and enhanced holiday. We're a remote-first business, which means you get genuine flexibility and autonomy balanced with regular in-person time to connect with your colleagues. You'll need to be based in the UK, but wherever you work from, you'll be joining a team that's purposeful, fast-moving, and genuinely cares about the people in it.
Remote German Speaking Patient Support and Marketing Executive in York employer: Releaf
Releaf is an exceptional employer that prioritises the well-being and growth of its team members. With a comprehensive benefits package including life insurance, private health cover, and structured career progression, employees enjoy a supportive work culture that values flexibility and autonomy. As a remote-first company, Releaf fosters meaningful connections through regular in-person interactions, making it an ideal place for those seeking a rewarding career in patient support and marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Remote German Speaking Patient Support and Marketing Executive in York
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or through mutual connections. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your language skills! Since this role requires bilingual fluency, brush up on your German and English. You want to sound confident and articulate during those crucial conversations.
✨Tip Number 4
Apply directly through our website! It shows initiative and gives you a better chance of being noticed. Plus, we love seeing candidates who are keen to join our team at Releaf.
We think you need these skills to ace Remote German Speaking Patient Support and Marketing Executive in York
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires full bilingual fluency in English and German, make sure to highlight your language skills right at the start. Use both languages where appropriate to demonstrate your proficiency and comfort level.
Tailor Your Application:We want to see how you fit into our unique culture and the specific needs of the role. Customise your CV and cover letter to reflect your experience in patient support and marketing, especially in the German market. Make it personal!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Highlight your key achievements and relevant experiences that align with the job description.
Apply Through Our Website:To ensure your application gets the attention it deserves, please apply through our website. It’s the best way for us to track your application and get back to you quickly. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Releaf
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the dual nature of the position. Familiarise yourself with both patient support and marketing responsibilities, especially how they relate to the German market. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Language Skills
Since full bilingual fluency in English and German is essential, be prepared to switch between languages during the interview. Practise common phrases and responses in both languages, and consider discussing your experience in handling bilingual communications to highlight your proficiency.
✨Prepare Examples of Past Work
Think of specific examples from your previous roles that showcase your skills in patient support and marketing. Whether it’s managing social media campaigns or resolving patient queries, having concrete examples ready will help you illustrate your capabilities effectively.
✨Research Releaf and Its Culture
Take some time to learn about Releaf's mission, values, and recent initiatives. Understanding the company culture will not only help you align your answers with their expectations but also show your genuine interest in being part of their team.
