At a Glance
- Tasks: Engage with patients through calls and follow-ups, ensuring excellent support throughout their care journey.
- Company: Join Releaf, a pioneering medical cannabis clinic dedicated to enhancing patient quality of life.
- Benefits: Enjoy flexible remote work, career progression, and training opportunities.
- Other info: Be part of a compassionate team focused on improving healthcare outcomes.
- Why this job: Make a real difference in patient experiences within an innovative digital healthcare setting.
- Qualifications: Experience in patient support or customer service, strong communication skills, and digital tool proficiency.
The predicted salary is between 36000 - 60000 £ per year.
This range is provided by Releaf. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Releaf Dispensary Ltd is a pioneering medical cannabis clinic committed to providing high-quality, safe, and effective cannabis-based products. Headquartered in the UK, we aim to enhance the quality of life for our patients through cutting‑edge solutions and outstanding patient service.
About the Role
We are seeking a compassionate, organised, and proactive Outbound Patient Support Coordinator to join our remote team. You will play a key role in engaging with patients through outbound communications, ensuring they receive timely reminders, follow‑ups, and ongoing support throughout their care journey. This is a vital role within our digital‑first healthcare clinic, helping to improve patient engagement, enhance clinical outcomes, and deliver an excellent patient experience.
Key Responsibilities
- Make outbound calls and send follow‑up communications (reminders, check‑ins, treatment follow‑ups)
- Provide clear, empathetic, and professional communication with patients
- Escalate complex queries or complaints to the Team Leader when required
- Ensure timely and proactive engagement with patients to support continuity of care
- Maintain high levels of patient satisfaction by delivering outstanding service in every interaction
Operational Support
- Accurately record patient interactions in the EHR and scheduling systems
- Follow standardised workflows to ensure consistency and compliance
- Support team performance by meeting outbound call and engagement targets
- Assist in identifying common patient issues and feeding back to the Team Leader
- Participate in training sessions and regular audits to maintain quality standards
Compliance & Governance
- Ensure all communications comply with UK healthcare regulations (CQC standards, GDPR)
- Adhere to best practices in confidentiality, safeguarding, and patient safety
- Contribute to audit, quality assurance, and governance processes as needed
Essential Requirements
- Previous experience in a patient support, healthcare administration, or customer service role
- Strong communication and interpersonal skills with the ability to show empathy
- Confident using digital tools, scheduling platforms, or EHR systems
- Good organisational skills with the ability to manage multiple tasks
- Comfortable working in a remote environment with clear accountability
Desirable Requirements
- Experience in a remote or digital‑first healthcare setting
- Familiarity with NHS pathways, private healthcare processes, or telemedicine workflows
- Knowledge of healthcare compliance, safeguarding, and confidentiality requirements
What We Offer
- Flexible remote‑first working environment
- Career progression opportunities within healthcare operations
- Training and development to support your growth
- The chance to positively impact patient experience in an innovative digital healthcare clinic
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: IT Services and IT Consulting
Outbound Patient Support Coordinator employer: Releaf
Releaf Dispensary Ltd is an exceptional employer, offering a flexible remote-first working environment that prioritises employee growth and development within the innovative field of digital healthcare. As an Outbound Patient Support Coordinator, you will not only have the opportunity to make a meaningful impact on patient experiences but also benefit from career progression opportunities and comprehensive training to enhance your skills in a supportive and compassionate work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Patient Support Coordinator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Releaf.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Releaf.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Releaf, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Outbound Patient Support Coordinator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Releaf.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Releaf.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Releaf. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Releaf. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Releaf
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Releaf’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
