At a Glance
- Tasks: Support German-speaking patients and drive marketing initiatives across social media and ecommerce.
- Company: Join Releaf, a fast-growing company that values its team and mission.
- Benefits: Enjoy life insurance, private health cover, career progression, and flexible remote work.
- Other info: Be part of a purposeful team that genuinely cares about its members.
- Why this job: Make a real impact in patient support while unleashing your creativity in marketing.
- Qualifications: Bilingual in English and German with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
This is a dual-function role sitting across Patient Support and Marketing, with a focus on the German market. You'll be the first point of contact for our German-speaking patients while supporting Releaf marketing output - from social media and content to translation, campaign support, and ecommerce initiatives. As our operations scale and our new system (Cannaflow) goes live, the balance of the role is expected to shift progressively towards marketing.
- Full bilingual fluency in English and German is essential for this role.
Patient Support Responsibilities
- Managing the Releaf central contact inbox via Front, handling inbound enquiries from patients, organisations, and cooperation partners.
- Responding to patient queries relating to delivery times and delays, refund requests, payment methods, out-of-stock orders, and prescription copy requests.
- Coordinating with pharmacies and, working closely with the Country Manager, acting as the connector between patients, pharmacies, and doctors when orders require manual resolution.
- Handling apology communications and goodwill gestures where appropriate.
- Answering questions about medication doses and usage in coordination with the clinical team.
- Supporting stock updates working closely with the Country Manager.
- Logging and escalating technical bugs and order issues to the IT team and Country Manager for resolution.
Marketing Responsibilities
- Managing and growing the Releaf social media channels across Instagram, Facebook, TikTok and LinkedIn, in line with brand and compliance guidelines.
- Developing and owning the DE social content calendar.
- Creating platform-appropriate content across formats - reels, carousels, stills, and stories - bringing your own creative direction while working within brand guidelines.
- Submitting design briefs to the creative team via Monday.com for German-market content.
- Sourcing UGC creators and influencers relevant to the DE market for collaboration.
- Translating and localising communications, copy, and website content from English to German, with turnaround expectations agreed on a case-by-case basis.
- Supporting asset updates as Releaf DE's messaging evolves.
- Contributing to campaign planning and flagging key German cultural moments and dates, working closely with the Country Manager to ensure local relevance.
- Tracking performance against weekly and quarterly KPIs, reporting on follower growth, content pipeline, and upcoming campaigns.
- Scheduling content through SocialPilot where applicable.
Ecommerce Responsibilities
- Supporting the build and launch of the Releaf Accessories shop, working closely with the UK Ecomm Coordinator.
Community Management
- Monitoring and responding to comments via Meta Business Suite.
- Responding to Releaf DE's Trustpilot reviews.
Why Releaf?
At Releaf, our people are the reason we've grown so quickly, and we don't take that lightly. We've built a benefits package that reflects how much we value the team behind our mission: life insurance, private health cover, an Employee Assistance Programme, structured career progression, and enhanced holiday. We're a remote-first business, which means you get genuine flexibility and autonomy balanced with regular in-person time to connect with your colleagues. You'll need to be based in the UK, but wherever you work from, you'll be joining a team that's purposeful, fast-moving, and genuinely cares about the people in it.
Remote German Speaking Patient Support and Marketing Executive in Norfolk employer: Releaf
Releaf is an exceptional employer that prioritises the well-being and growth of its team members. With a comprehensive benefits package including life insurance, private health cover, and structured career progression, employees enjoy a supportive work culture that values flexibility and autonomy. As a remote-first company, Releaf fosters meaningful connections through regular in-person interactions, making it an ideal place for those seeking a rewarding career in patient support and marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Remote German Speaking Patient Support and Marketing Executive in Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or through mutual connections. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they operate in the German market. Show them you’re not just another candidate, but someone who truly gets their mission.
✨Tip Number 3
Practice your language skills! Since this role requires bilingual fluency, brush up on your German medical terminology and marketing lingo. It’ll give you an edge and show you’re ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Releaf team.
We think you need these skills to ace Remote German Speaking Patient Support and Marketing Executive in Norfolk
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires full bilingual fluency in English and German, make sure to highlight your language skills right at the start. Use both languages where appropriate in your application to demonstrate your proficiency.
Tailor Your Experience:We want to see how your past experiences relate to both patient support and marketing. Be specific about your relevant roles and responsibilities, especially those that align with managing inquiries or creating content for social media.
Be Creative!:This position involves a lot of creative content creation, so don’t shy away from showcasing your creativity in your application. Whether it’s through a unique cover letter or an engaging CV design, let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Releaf
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the dual nature of the position. Familiarise yourself with both patient support and marketing responsibilities, especially how they relate to the German market. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Language Skills
Since full bilingual fluency in English and German is essential, be prepared to switch between languages during the interview. Practise common phrases and responses in both languages, and consider discussing your experience in handling bilingual communications to highlight your proficiency.
✨Bring Examples of Your Work
Have a portfolio or examples ready that showcase your previous work in social media management, content creation, or patient support. This could include social media posts you've created, campaigns you've managed, or any relevant translations. Real-life examples will help illustrate your skills and creativity.
✨Understand the Company Culture
Research Releaf's values and mission to align your answers with their culture. Be ready to discuss how you can contribute to their fast-moving and caring environment. Showing that you resonate with their ethos will set you apart as a candidate who truly fits the team.
