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- Tasks: Manage inbound patient calls and provide empathetic support throughout their care journey.
- Company: Join Releaf, a pioneering medical cannabis clinic dedicated to enhancing patient quality of life.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Experience in healthcare roles and strong communication skills are essential.
- Other info: Dynamic team atmosphere with a focus on patient-first service.
The predicted salary is between 28800 - 43200 £ per year.
Releaf Dispensary Ltd is a pioneering medical cannabis clinic committed to providing high-quality, safe, and effective cannabis-based products. Headquartered in the UK, we aim to enhance the quality of life for our patients through cutting-edge solutions and outstanding patient service.
The Patient Support Coordinator is the first point of contact for our patients and will be primarily focused on managing inbound calls. This role is central to ensuring a smooth and efficient patient experience, providing empathetic support, and helping patients navigate their care journey.
- Inbound Call Handling: Take the lead on answering inbound patient calls, resolving queries in a timely and professional manner.
- Appointment Management: Schedule and confirm appointments, coordinating with healthcare professionals to maintain efficient schedules.
- Patient Communication: Respond to emails and live chat as needed, ensuring consistency across all communication channels.
- Record Keeping: Maintain accurate and up-to-date patient records in line with healthcare regulations and confidentiality standards.
- Billing and Payment Support: Assist patients with subscription queries and prescription payments.
- Clinical Support: Provide administrative assistance to doctors, nurses, and healthcare staff to ensure smooth operations between the clinic and pharmacy.
- Patient Experience: Deliver an empathetic and patient‑first service, resolving concerns effectively to enhance satisfaction and trust.
Requirements:
- Proven experience in a healthcare or patient‑facing role.
- Strong telephone communication skills with a calm and professional manner.
- Excellent interpersonal skills with an empathetic, patient‑focused approach.
- Strong organisational and time‑management abilities.
- Ability to handle sensitive and confidential information appropriately.
- Confident using IT systems and multiple software platforms.
Personal Attributes:
- Approachable and compassionate.
- Ability to thrive under pressure and adapt to changing priorities.
- Collaborative team player with a proactive attitude.
- Detail‑oriented and committed to maintaining high‑quality standards.
Application Process: We welcome applications from professionals passionate about patient care and delivering excellent service. Shortlisted candidates will be required to complete a typing test. Releaf offers a dynamic and supportive work environment with opportunities for personal and professional growth.
Inbound Patient Support Coordinator employer: Releaf
Contact Detail:
Releaf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Patient Support Coordinator
✨Tip Number 1
Make sure to research Releaf and understand their mission. When you know what they stand for, you can tailor your conversations to show how your values align with theirs. This will help you connect better during interviews.
✨Tip Number 2
Practice your phone skills! Since the role is all about handling inbound calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those patient queries like a pro.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and the company. Plus, it gives you a chance to find out if Releaf is the right fit for you too!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Inbound Patient Support Coordinator
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let your passion for patient care shine through. We want to see how much you care about helping others and making a difference in their lives.
Tailor Your Experience: Make sure to highlight any relevant experience you have in healthcare or patient-facing roles. We love seeing how your background aligns with the responsibilities of the Inbound Patient Support Coordinator position.
Be Professional Yet Approachable: Your written communication should reflect a calm and professional tone, but don’t forget to be friendly and approachable. We’re looking for someone who can connect with patients and make them feel at ease.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Releaf.
How to prepare for a job interview at Releaf
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Inbound Patient Support Coordinator. Familiarise yourself with the key tasks like handling inbound calls and managing patient communication. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Empathy
Since this role is all about providing empathetic support, think of examples from your past experiences where you've successfully helped someone in a similar situation. Be ready to share these stories during the interview to highlight your patient-focused approach.
✨Practice Your Communication Skills
Strong telephone communication skills are crucial for this position. Consider doing mock interviews or practice calls with a friend to refine your tone and clarity. This will help you feel more confident when answering questions and handling scenarios they might present.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
