Talent Acquisition Partner - Business

Company Mission

In the future, almost everything we consume will simply materialise on our doorsteps – what we call “e-commerce” today will simply be “commerce” tomorrow. But if we continue on today’s trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom line for small businesses.

Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members.

At the same time, we’re fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That’s why whenever you buy from a merchant powered by Relay, you’ll be able to reschedule your delivery at any time. And if you don’t like what you ordered, at the tap of a button we’ll send someone to pick it up.

To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground.

About the role

As a Talent Acquisition Partner, you will play a critical role in shaping the hiring strategies and processes within our organisation. Over the first 6-12 months, you will establish yourself as the TA go-to person for hiring managers you will support by answering questions, training new interviewers, building reports, and suggesting improvements to our ever-evolving TA function.

As the Senior Talent Acquisition Partner at Relay, you can expect to:

1. End-to-End Recruitment: Manage the entire hiring process from sourcing candidates to offer, ensuring a smooth and efficient experience for both candidates and hiring managers.

2. Interviewer Coaching: Train and mentor interviewers to ensure they are equipped with the skills and knowledge to make informed hiring decisions.

3. Stakeholder Management: Develop strong relationships with internal stakeholders, including department managers and the People Team, to ensure alignment on hiring strategies and needs.

4. TA Operations: Handle the operational aspects of talent acquisition, including crafting job descriptions, job qualification forms, onboarding forms, offer letters, and scorecards. Manage job postings on Ashby, coordinate with hiring managers and agencies, and prepare candidate kits and reports.

5. Reporting & Analytics: Provide regular updates and reports to hiring managers, tracking key metrics such as time to fill, time in stage, offer acceptance rate, candidate experience, and hiring manager experience.

6. Continuous Improvement: Identify areas for improvement within the recruitment process and work to implement changes that enhance efficiency and effectiveness.

7. Project Leadership: Lead and implement key TA projects.

We are looking for candidates who have:

1. Senior-level experience in talent acquisition, preferably within tech-first companies.

2. Previous experience recruiting for non-technical roles: Commercial, Operations, Strategy, People, Finance.

3. Proficiency in LinkedIn Recruiter and Applicant Tracking Systems (ATS).

4. Strong ability to manage and navigate through complex recruitment processes.

5. Bias for action with a proactive approach to problem-solving.

6. Structured thinking and strong organisational skills.

7. Excellent problem-solving abilities with a focus on data-driven decision-making.

8. Influencing skills with the ability to build strong relationships and gain buy-in from stakeholders.

9. Excellent communication skills, both written and verbal.

The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.

Relay is offering:

1. 25 days annual leave per year (plus bank holidays).

2. Generous equity package.

3. Bupa Global: Business Premier Health Plan – Comprehensive global health insurance with direct access to specialists, dental care, mental health support and more.

4. Contributory pension scheme.

5. Hybrid working.

6. Free membership of the gym in our co-working space in London.

7. Cycle-to-work scheme.

8. A culture of learning and growth, where you’re encouraged to take ownership from day one.

9. Plenty of team socials and events – from pottery painting to life-size Monopoly and escape rooms.

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