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For Companies At a Glance
- Tasks: Lead night shift operations, ensuring efficiency and safety in a fast-paced environment.
- Company: Relay is revolutionising e-commerce delivery with a focus on sustainability and community support.
- Benefits: Enjoy competitive salary, 25 days leave, gym membership, and a vibrant team culture.
- Why this job: Be part of an exciting growth journey, shaping a new site and making a real impact.
- Qualifications: Experience in fast-paced operations, strong leadership skills, and a proactive problem-solver.
- Other info: Join a dynamic team with fun events like pottery painting and escape rooms.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. We\’re assembling the most talent-dense team the logistics industry has ever seen.
Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
In this future:
THE TEAM • ~90 people, more than half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first-principles thinking, tight feedback loops and relentless experimentation
The Opportunity
Please note: This is a night shift position.
As the Shift Manager at Relay, you can expect to have the following responsibilities
- Overseeing sortation operations during your shift to ensure targets are met
- Supporting with recruitment, onboarding, and training of site operatives
- Leading, motivating, and coaching your team to high performance
- Ensuring health & safety standards are upheld and continuously improved
- Identifying and acting on opportunities to drive efficiency and service quality
- Collaborating with stakeholders to support the wider success of the site
Who Will Thrive in this role?
- Previous experience in a fast-paced operational or warehouse environment
- A proactive leader with strong communication and team-building skills
- Able to think on your feet, solve problems, and make sound decisions under pressure
- Comfortable using data to track performance and make improvements
- A hands-on, positive attitude and a willingness to roll up your sleeves
Fast and Focused Hiring Process
- Talent Acquisition Interview – 30 min
- Hiring Manager Interview – 45 mins
- Final Interview – 1 hour
- Decision and offer within 48 hours. Our process mirrors our pace of work.
Who Thrives at Relay?
- Aim with Precision: You define problems clearly and measure your impact meticulously.
- Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
- 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
- All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
- People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
- Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.
If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.
Compensation, Benefits & Workplace
- Generous equity, richer than 99% of European startups, with annual top-ups to share Relay’s success.
- Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it.
- 25 days of holidays
- Enhanced parental leave
- Hardware of your choice
- Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more).
- Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote.
Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
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Shift Manager - London employer: relaytech.co
Contact Detail:
relaytech.co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager - London
✨Tip Number 1
Familiarise yourself with Relay's mission and values. Understanding their commitment to sustainability and community engagement will help you align your answers during interviews, showcasing that you're not just looking for a job, but are genuinely interested in contributing to their goals.
✨Tip Number 2
Highlight your experience in fast-paced operational environments. Be ready to share specific examples of how you've successfully led teams or improved processes in previous roles, as this will demonstrate your capability to thrive in the dynamic setting of a night shift operation.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Since the role requires quick thinking under pressure, think of scenarios where you've had to make decisions on the spot and how those decisions positively impacted your team or operations.
✨Tip Number 4
Network with current or former employees of Relay if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Shift Manager - London
Some tips for your application 🫡
Understand the Company Mission: Before applying, take some time to understand Relay's mission and values. Highlight how your personal values align with their commitment to sustainability and community support in your application.
Tailor Your CV: Make sure your CV reflects your experience in fast-paced operational or warehouse environments. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to motivate teams and improve efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive leadership style and problem-solving skills. Use specific examples from your past experiences to illustrate how you can contribute to Relay's ambitious growth plans.
Highlight Relevant Skills: In your application, be sure to mention your comfort with data analysis and any experience with automation or robotics in logistics. These skills are particularly relevant for the Shift Manager role and will help you stand out.
How to prepare for a job interview at relaytech.co
✨Understand the Company Mission
Before your interview, make sure you fully grasp Relay's mission to transform e-commerce delivery sustainably. Be prepared to discuss how your values align with theirs and how you can contribute to their goals.
✨Highlight Leadership Experience
As a Shift Manager, you'll be leading a team. Share specific examples from your past roles where you've successfully motivated and coached a team, especially in fast-paced environments.
✨Showcase Problem-Solving Skills
Relay values proactive leaders who can think on their feet. Prepare to discuss scenarios where you've had to solve problems under pressure, particularly in operational settings.
✨Familiarise Yourself with Data Usage
Since the role involves using data to track performance, be ready to talk about your experience with data analysis. Discuss how you've used data to drive efficiency and improve service quality in previous roles.
