At a Glance
- Tasks: Own daily operations and ensure accurate forecasts for our logistics network.
- Company: Join Relay, a fast-growing logistics startup backed by major investors.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on innovation and teamwork.
- Why this job: Make a real impact in reshaping e-commerce logistics and enhancing online shopping experiences.
- Qualifications: 3-5 years in operations or project management; strong data literacy and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen. Relay’s mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
- ~110 people, more than half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
- An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
Work alongside industry leaders:
- Karthik Harith - VP Operations: Karthik is an operator and GM with a track record scaling multi-channel retail and operations across the UK, Germany, and France. He leads Operations at Relay, bringing rigorous execution and scaling experience to solve hard, real‑world logistics problems end‑to‑end.
The Opportunity:
Relay's network runs on forecasts. Every day, models predict how many parcels will arrive, which ones to sort tonight, how many shifts to release, and how many bags each route needs. The Network squad owns those forecasts and the operational processes that turn them into action. As Senior Operations Associate, you will own the day‑to‑day operational processes that drive this outcome. You will be the squad's operational backbone: the person who keeps the network on track, steps in when things break, and coordinates the right teams when the operation is under stress.
As a Senior Operations Associate, Network at Relay, you'll:
- Own the quality of day‑to‑day forecast guidance.
- Co‑build and operate the systems that decide how much volume flows through our network every day.
- Continually improve these systems, partner with other Operations teams to resolve issues, and maintain a clear specification for Data and Engineering to automate further as resources become available.
- Plan the business through scheduled operational moments.
- Lead the response to unplanned incidents.
- Work shoulder‑to‑shoulder with the data team.
- Help keep the squad's programme of work on track.
Who Will Thrive in this role?
- Resilience and high ownership.
- Project literacy.
- A bias for action.
- Strong written communication.
- 3–5 years of experience in operations, programme management, consulting, or a similar function.
- Data literacy.
The qualifications and experiences above act as a loose guide to what we're looking for. We'd still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.
Fast and Focused Hiring Process:
- Talent Acquisition Interview – 30 min
- Hiring Manager Interview – 45 min
- Case Exercise – 90 min
- Final Interview w/ VP Operations – 30 min
- Decision and offer within 48 hours.
Who Thrives at Relay?
- Aim with Precision.
- Play to Win.
- 1% Better Every Day.
- All In, All the Time.
- People‑Powered Greatness.
- Grow the Whole Pie.
If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal‑opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Senior Operations Associate - Network employer: relaytech.co
At Relay, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on innovation and collaboration. Our team is composed of industry leaders and talented individuals who are passionate about reshaping logistics, providing ample opportunities for professional growth and development. With a commitment to diversity and inclusion, we ensure that every employee feels valued and empowered to contribute to our mission of making commerce frictionless.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Associate - Network
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field, especially those connected to Relay. Use LinkedIn to connect and engage with them; you never know who might have a lead or insight that could help you land that Senior Operations Associate role.
✨Tip Number 2
Prepare for your interviews by understanding Relay's mission and values inside out. Be ready to discuss how your experience aligns with their goal of freeing commerce from friction. Show them you're not just another candidate, but someone who genuinely cares about making e-commerce better!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves tackling complex issues, think of examples from your past where you've successfully navigated challenges. Be ready to share these stories during your interviews to demonstrate your resilience and ownership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Relay and being part of a team that’s reshaping logistics. Let’s get you on board!
We think you need these skills to ace Senior Operations Associate - Network
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Operations Associate role. Highlight your relevant experience in operations and project management, and show how your skills align with our mission to free commerce from friction.
Showcase Your Communication Skills:Since strong written communication is key at Relay, ensure your application is clear and well-structured. Use concise language and bullet points where necessary to make it easy for us to see your achievements and how you can contribute to the team.
Demonstrate Data Literacy:We love data-driven decision-making! If you have experience with SQL or data analysis, mention it in your application. Share examples of how you've used data to solve operational issues or improve processes in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also shows your enthusiasm for joining our team. Plus, it helps us keep track of your application more efficiently!
How to prepare for a job interview at relaytech.co
✨Know Your Numbers
As a Senior Operations Associate, you'll be dealing with forecasts and data daily. Brush up on your SQL skills and be ready to discuss how you’ve used data to solve operational issues in the past. Being able to pull your own numbers will show that you're proactive and data literate.
✨Demonstrate Ownership
Relay values resilience and high ownership. Prepare examples from your previous roles where you took charge of a project or resolved a crisis. Highlight how you stepped in when things went awry and what the outcomes were. This will showcase your ability to thrive under pressure.
✨Communicate Clearly
Strong written communication is key at Relay. Bring along a well-structured document or one-pager that outlines a problem you've solved or a project you've led. This will not only demonstrate your communication skills but also your ability to align teams and create momentum without needing a meeting.
✨Embrace the Fast-Paced Environment
Relay operates at a rapid pace, so be prepared to discuss how you've thrived in similar environments. Share experiences where you had to make quick decisions or adapt to changing circumstances. Show that you have a bias for action and can deliver results swiftly while learning from each experience.
