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For Companies At a Glance
- Tasks: Drive daily operations and improve forecasting systems for efficient logistics.
- Company: Join Relay, a fast-growing logistics startup backed by major investors.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fast hiring process with a focus on talent and potential.
- Why this job: Be part of a mission to revolutionise e-commerce and make shopping seamless.
- Qualifications: 3-5 years in operations or project management; strong data literacy required.
The predicted salary is between 45000 - 55000 £ per year.
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen. Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
- ~110 people, more than half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
- An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
Work Alongside Industry Leaders
Karthik Harith - VP Operations. Karthik is an operator and GM with a track record scaling multi-channel retail and operations across the UK, Germany, and France. At Relay, Karthik leads Operations, bringing rigorous execution and scaling experience to solve hard, real‑world logistics problems end‑to‑end.
The Opportunity
Relay's network runs on forecasts. Every day, models predict how many parcels will arrive, which ones to sort tonight, how many shifts to release, and how many bags each route needs. The Network squad owns those forecasts and the operational processes that turn them into action. As Senior Operations Associate, you will own the day‑to‑day operational processes that drive this outcome. You will be the squad's operational backbone: the person who keeps the network on track, steps in when things break, and coordinates the right teams when the operation is under stress.
As a Senior Operations Associate, Network at Relay, you'll:
- Own the quality of day‑to‑day forecast guidance.
- Co‑build and operate the systems that decide how much volume flows through our network every day.
- Continually improve these systems, partner with other Operations teams to resolve issues, and maintain a clear specification for Data and Engineering to automate further as resources become available.
- Plan the business through scheduled operational moments.
- Lead the response to unplanned incidents.
- Work shoulder‑to‑shoulder with the data team.
- Help keep the squad's programme of work on track.
Who Will Thrive in this role?
- Resilience and high ownership.
- Project literacy.
- A bias for action.
- Strong written communication.
- 3–5 years of experience in operations, programme management, consulting, or a similar function.
- Data literacy.
Fast and Focused Hiring Process
- Talent Acquisition Interview – 30 min
- Hiring Manager Interview – 45 min
- Case Exercise – 90 min
- Final Interview w/ VP Operations – 30 min
- Decision and offer within 48 hours.
Who Thrives at Relay?
- Aim with Precision.
- Play to Win.
- 1% Better Every Day.
- All In, All the Time.
- People‑Powered Greatness.
- Grow the Whole Pie.
If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal‑opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Senior Operations Associate - Network in London employer: relaytech.co
Contact Detail:
relaytech.co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Associate - Network in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field, especially those who work at Relay. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for your interviews by understanding Relay's mission and values. Show us how your experience aligns with our goal of freeing commerce from friction. We love candidates who can connect their skills to our vision!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves tackling complex issues, be ready to discuss how you've handled similar challenges in the past. We want to see your thought process in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Relay.
We think you need these skills to ace Senior Operations Associate - Network in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Operations Associate role. Highlight your relevant experience in operations and project management, and show us how your skills align with our mission to free commerce from friction.
Showcase Your Communication Skills: Since strong written communication is key at Relay, ensure your application is clear and well-structured. Use concise language to convey your ideas and demonstrate how you can effectively align teams without needing a meeting.
Demonstrate Data Literacy: We love data-driven decision-making! If you've got experience with SQL or similar tools, make sure to mention it. Show us how you've used data to solve operational issues in the past, as this will resonate with our focus on forecasts and efficiency.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to be part of our team!
How to prepare for a job interview at relaytech.co
✨Know Your Numbers
As a Senior Operations Associate, you'll be dealing with forecasts and data daily. Brush up on your SQL skills and be ready to discuss how you’ve used data to solve operational issues in the past. Being able to articulate your thought process around data will impress the interviewers.
✨Demonstrate Ownership
Relay values resilience and high ownership. Prepare examples from your previous roles where you took charge of a project or resolved a significant issue. Show them that you’re not just a team player but someone who thrives in the centre of operations.
✨Communicate Clearly
Strong written communication is key at Relay. Bring along a well-structured document or one-pager that outlines a problem you solved or a project you led. This will showcase your ability to align teams and create momentum without needing a meeting.
✨Be Ready for Real-Time Problem Solving
Expect questions about how you would handle unplanned incidents or disruptions in the network. Think through scenarios where you had to act quickly and decisively. Relay wants someone who can jump in and fix things on the fly, so demonstrate your bias for action.