At a Glance
- Tasks: Be the heartbeat of our People & Talent function, managing onboarding and offboarding.
- Company: Join Relay, a fast-growing logistics startup backed by major investors.
- Benefits: Enjoy private health coverage, 25 days holiday, and awesome perks like gym subsidies.
- Other info: Fast hiring process with decisions made within 48 hours.
- Why this job: Make a real impact in a dynamic environment while shaping employee experiences.
- Qualifications: 1-2 years in HR or People Ops, with a knack for data accuracy.
The predicted salary is between 30000 - 40000 £ per year.
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest‑ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture‑backed startups. We're assembling the most talent‑dense team the logistics industry has ever seen. Relay’s mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e‑commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
- ~110 people, more than half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
- An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
The Opportunity | Please note this is a 12-month FTC opportunity
As a People Operations Associate at Relay, you'll be the operational heartbeat of our People & Talent function: owning the moments that matter most in an employee's journey, from the day they accept an offer to the day they leave. You'll:
- Run a seamless, end‑to‑end onboarding and offboarding experience that sets every new hire up to hit the ground running
- Own our visa and immigration programme — keeping Relay compliant and our sponsored workers supported
- Be the first point of contact for day‑to‑day HR queries, giving employees and managers fast, accurate, and empathetic guidance
- Keep our HRIS accurate and our people data clean, enabling better decisions across the business
- Coordinate TA logistics from case study stage through to onsite interviews — ensuring candidates have a consistently excellent experience
- Drive process improvements that make People Ops smarter, faster, and more scalable
Who Will Thrive in This Role?
- You have 1–2 years of HR or People Ops experience and know your way around an HRIS, ideally Deel or similar
- Experience in a fast‑paced, hyper‑growth environment
- You're obsessed with accuracy and data
- You're a natural at juggling competing priorities; you stay calm, organised, and proactive when things move fast
- You communicate with clarity
- You spot inefficiencies and fix them
- You thrive in a high‑growth environment where processes are still being built, and you enjoy being part of building them
Compensation & Benefits
- Private health & dental coverage
- 25 days of holidays
- Enhanced parental leave
- Hardware of your choice
- Extensive perks (gym subsidies, cycle‑to‑work, Friday office lunch, covered Uber home and dinner for late nights, and more)
Fast and Focused Hiring Process
- Talent Acquisition Interview – 30 min
- Technical Interview – 60 min
- Final Interview
- Decision and offer within 48 hours; our process mirrors our pace of work, typically completed in a week
Who Thrives at Relay?
- Aim with Precision: You define problems clearly and measure your impact meticulously
- Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction
- 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience
- All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts
- People‑Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success
- Grow the Whole Pie: You seek out win‑win solutions for merchants, couriers, and our customers, because when they thrive, so do we
Relay is an equal‑opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
People Operations Associate | 12-month FTC in London employer: relaytech.co
Relay is an exceptional employer, offering a vibrant and intellectually stimulating work culture that thrives on first-principles thinking and relentless experimentation. As a People Operations Associate, you'll enjoy comprehensive benefits including private health and dental coverage, generous holiday allowances, and extensive perks, all while being part of a fast-paced, high-growth environment that prioritises employee development and engagement. With a commitment to diversity and inclusion, Relay fosters a workplace where every team member can contribute meaningfully and grow alongside the company.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Associate | 12-month FTC in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Relay or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common HR scenarios. Think about how you'd handle onboarding or offboarding processes, as well as how to tackle day-to-day HR queries. Show them you’re ready to hit the ground running!
✨Tip Number 3
Be proactive! If you spot any inefficiencies in your own job search process, fix them. Whether it’s refining your interview skills or improving your networking approach, always aim for that 1% better every day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Relay team and its mission to free commerce from friction.
We think you need these skills to ace People Operations Associate | 12-month FTC in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role and our mission shine through. We want to see how you connect with our vision of making commerce frictionless!
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in HR or People Ops. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:In your written application, clarity is key! We appreciate straightforward communication, so keep your language simple and to the point while showcasing your achievements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at relaytech.co
✨Know Your Stuff
Before the interview, dive deep into Relay's mission and values. Understand how they aim to reshape logistics and free commerce from friction. This knowledge will help you connect your experience in People Ops with their goals.
✨Showcase Your Experience
Be ready to discuss your previous HR or People Ops roles, especially in fast-paced environments. Highlight specific examples where you improved processes or handled competing priorities effectively, as this aligns with what Relay is looking for.
✨Prepare for Technical Questions
Since you'll be working with HRIS systems, brush up on your knowledge of tools like Deel or similar platforms. Be prepared to answer questions about data accuracy and how you've used HRIS to make informed decisions in the past.
✨Emphasise Communication Skills
Relay values clear communication, so practice articulating your thoughts concisely. Think of scenarios where you provided empathetic guidance to employees or managers, as this will demonstrate your fit for the role.
