Data Analyst - Pitstops

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen. Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e‑commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.

Relay's Pitstop network is the convenience-store backbone of the operation. Customers drop off and collect parcels at these locations, Middle Mile drivers hand off and pick up, and the whole network depends on independent retailers behaving in ways that make Relay work. The Pitstop squad's job is to build those systems. Today the network runs at around 170k parcels a day, propped up by a small operations team and twelve LiveOps FTE absorbing the day‑to‑day breakage. The squad's mission is to take the network from 170k to 2M parcels a day without LiveOps scaling linearly with it.

As a Data Analyst in the Pitstop squad, you will own the analytics that make all of this measurable. You will build the monitoring layer the squad relies on, run the cost and performance investigations that shape what gets built next, and become the squad's source of truth on what's working. You will sit in the Pitstop squad, working day‑to‑day with operations, sales, engineering, design, and research. You will report into the centralised data team and be line managed by the Lead Data Analyst for Middle Mile, Pitstops & Sortation.

WHAT YOU'LL DO

• Own the Pitstop squad's five outcome metrics: Launch Velocity, Handover Speed, Handover Accuracy, Pitstop Retention, and Indirect Cost per Parcel.
• Build the monitoring around them, investigate movement, and translate the numbers into next actions for the squad.
• Run the analytics behind pitstop performance and pricing.
• Quantify the impact of squad initiatives in cost terms.
• Build launch readiness analytics.
• Build the retention layer.
• Investigate LiveOps ticket load by category and reason.
• Define KPIs and build dashboards that make Pitstop performance transparent to the squad, to operations, and to leadership.
• Maintain and extend the squad's dbt models and data pipelines that underpin the monitoring layer.

WHO WILL THRIVE IN THIS ROLE?

• You want to understand how an operation actually works, not analyse it from a distance.
• You're excited by cost and behaviour problems.
• You can navigate messy operational data and turn it into metrics people trust.
• You're comfortable working alongside operations, design, engineering, and commercial stakeholders.
• You're fluent in SQL and experienced with BI tools, with strong problem‑solving instincts.
• You have at least 3 years experience, ideally with exposure to logistics, parcels, retail operations, or another network‑scale operational business.
• You care about impact, not just insight.
• You communicate clearly with non‑technical stakeholders.

WHO THRIVES AT RELAY?

• Aim with Precision: You define problems clearly and measure your impact meticulously.
• Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
• 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth.
• All In, All the Time: You show up and step up.
• People‑Powered Greatness: You invest in your teammates.
• Grow the Whole Pie: You seek out win‑win solutions for merchants, couriers, and our customers.

If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal‑opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.