Data Analyst

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.

THE TEAM

• ~90 people, more than half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation

Work Alongside Industry Leaders

Andy Turner – Director of Data has built and led data teams across global enterprises and high growth scale ups on five continents. He has delivered cloud native platforms, launched AI products end to end, and holds patents for novel machine learning applications in the UK Capital Markets.

Tech Stack Highlights

• Cloud-native on GCP with extensive use of BigQuery and Cloud Run
• Extensive use of ML modelling and LLM inference
• Python, Rust and TypeScript
• Cross-platform Flutter apps with a deep focus on user experience
• Emerging tech integrations, including robotics and IoT-powered operations

The Opportunity

As a highly operational business, we rely on data to guide everything we do. We are looking for a Data Analyst to work on Last Mile Marketplace. This role is an opportunity to apply your analytical skills directly to the design and performance of critical logistics infrastructure as we scale.

You’ll work closely with squads across routing, sortation, first mile, middle mile, last mile, marketplace, and our commercial functions, and collaborate with operations, product, and engineering to identify problems, shape hypotheses, and deliver insight.

Last Mile Marketplace

• Matching & Route Discoverability: Understand and optimise how couriers discover and book routes. Analyse booking data to identify what characteristics drive selection; use simulations and experiments to refine how, when, and to whom routes are shown, improving match quality and overall booking efficiency across the network.
• Product Analytics: Analyse how couriers interact with our Last Mile app across booking funnels and core features. Run experiments to evaluate the impact of visibility, functionality, and interface changes on courier conversion, route uptake, and operational performance.

Who Will Thrive in this role?

• Define key performance indicators and build dashboards that make operational performance transparent and actionable
• Support analysis of operational performance and help identify levers for improvement
• Translate business problems into analytical questions – and analytical results into clear, actionable recommendations
• Collaborate with data scientists, engineers, and operators to build data tools and surface performance insights
• Contribute to scoped data projects from definition to delivery, with support from an experienced team of data professionals

Requirements

• 3+ years of experience as a data analyst or in a similar role
• Strong SQL skills and experience with BI/data visualisation tools
• Well-developed analytical and problem-solving skills, with a proven ability to derive insight from complex data
• Effective communication skills
• A commercial mindset

Fast and Focused Hiring Process

• Talent Acquisition Interview - 30mins
• Online Hiring Manager Interview - 45mins
• SQL Live Coding - 60mins
• Case Study - 60mins
• Decision and offer within 48 hours.

Who Thrives at Relay?

• Aim with Precision: You define problems clearly and measure your impact meticulously.
• Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
• 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth.
• All In, All the Time: You show up and step up.
• People-Powered Greatness: You invest in your teammates.
• Grow the Whole Pie: You seek out win‑win solutions for merchants, couriers, and our customers.

Compensation, Benefits & Workplace

• Generous equity, richer than 99% of European startups, with annual top-ups to share Relay’s success.
• Private health & dental coverage.
• 25 days of holidays.
• Enhanced parental leave.
• Hardware of your choice.
• Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more).
• Located in Shoreditch, our office set-up enables the kind of in‑person interactions that drive impact.
• We work 4 days on‑site, with 1 day remote.

Relay is an equal‑opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.