At a Glance
- Tasks: Lead training for new hires and upskill existing team members in a fast-paced warehouse.
- Company: Join Relay, a rapidly scaling logistics startup backed by major investors.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on continuous improvement and teamwork.
- Why this job: Shape the future of logistics and empower others through impactful training.
- Qualifications: Strong communication skills and a passion for developing people.
The predicted salary is between 30000 - 40000 £ per year.
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. Relay’s Mission is to free commerce from friction, envisioning a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
- ~110 people, more than half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
- An intellectually vibrant culture of first-principles thinking, tight feedback loops and relentless experimentation
The Opportunity
As a Training Supervisor, you will own the full training journey, from onboarding new hires to upskilling experienced operatives, ensuring every team member has the skills and knowledge to sort accurately and efficiently. Reporting to the Operations Lead, you will work closely with Warehouse Operations, Quality, and Workforce Management to deliver training and education initiatives, accelerate time to productivity, and drive consistent performance across all shifts.
What You Will Lead
- Training Delivery: Plan and deliver training across all programs from new hire onboarding, cross-skilling, refresher sessions, to process and product launch rollouts.
- New Hire Development: Guide new operatives through their incubation period with structured coaching and direct floor support. Track progress against targets, intervene early, and ensure every new hire graduates.
- Centre Performance: Monitor centre KPIs, identify skill and process gaps, and work with Shift Managers and Quality Supervisors to build targeted training solutions that move the needle on accuracy and productivity.
- Records & Documentation: Maintain accurate and audit-ready training records, track completion and graduation milestones, and ensure all processes and Learning Management System (LMS) content are up to date and relevant.
Who Will Thrive in This Role
- A natural people developer, patient with new hires, direct with feedback, and genuinely invested in watching others grow.
- A clear communicator who can break down complex processes into simple, floor-ready steps.
- Calm and adaptable in a fast-paced, high-volume warehouse environment.
- Data-aware, able to read performance metrics and translate them into practical training decisions.
- A quality-first operator with a "right the first time" mindset.
- A collaborative partner who builds strong relationships and trust with Warehouse and Sortation Operations stakeholders.
Who Thrives at Relay?
- Aim with Precision: You define problems clearly and measure your impact meticulously.
- Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
- 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth.
- All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
- People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour.
- Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.
If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Training Supervisor: Warehouse Onboarding Leader employer: Relay
Relay is an exceptional employer, offering a vibrant and intellectually stimulating work culture that prioritises continuous learning and development. As a Training Supervisor, you will play a crucial role in shaping the skills of new hires and experienced operatives alike, supported by a team of talented professionals in a fast-paced warehouse environment. With a commitment to diversity and inclusion, Relay fosters an atmosphere where every employee can thrive and contribute to the mission of transforming logistics for the better.
StudySmarter Expert Advice🤫
We think this is how you could land Training Supervisor: Warehouse Onboarding Leader
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Relay’s mission and values. Understand how your skills align with their goals of improving e-commerce logistics. This will help you stand out as someone who genuinely cares about the company’s vision.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to training and development. Think about specific examples from your past experiences that showcase your ability to coach and support others effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Relay and contributing to their mission.
We think you need these skills to ace Training Supervisor: Warehouse Onboarding Leader
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Training Supervisor role. Highlight your experience in training and development, and how it aligns with Relay's mission to enhance operational efficiency.
Showcase Your People Skills:Relay values natural people developers, so don’t shy away from sharing examples of how you've successfully coached or mentored others. We want to see your passion for helping new hires grow!
Be Data-Driven:Since this role involves monitoring KPIs and making data-informed decisions, include any relevant experience you have with performance metrics. Show us how you’ve used data to improve training outcomes in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Relay!
How to prepare for a job interview at Relay
✨Know the Company Inside Out
Before your interview, dive deep into Relay's mission and values. Understand how they aim to reshape logistics and what their goals are. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Training Skills
As a Training Supervisor, you'll need to demonstrate your ability to develop others. Prepare examples of how you've successfully onboarded or trained new hires in the past. Highlight your methods for tracking progress and ensuring that everyone meets their targets.
✨Be Data-Savvy
Relay values data-driven decisions, so be ready to discuss how you've used performance metrics in your previous roles. Think about specific instances where you identified skill gaps and implemented training solutions that improved productivity.
✨Emphasise Collaboration
This role requires strong relationships with various stakeholders. Prepare to talk about how you've worked with different teams in the past, especially in high-pressure environments. Show that you can communicate clearly and build trust with others.
