At a Glance
- Tasks: Lead and motivate a team to ensure smooth sortation operations.
- Company: Join Relay, a fast-growing logistics startup backed by major investors.
- Benefits: Generous equity, private health coverage, 25 days holiday, and more perks.
- Other info: Dynamic culture focused on innovation, growth, and teamwork.
- Why this job: Be part of a mission to revolutionise e-commerce and make shopping accessible.
- Qualifications: Experience in fast-paced environments and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. Our mission is to free commerce from friction, envisioning a world where more goods move freely between people, making the online shopping experience seamless and accessible.
THE TEAM
- ~110 people, more than half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Thousands of data points captured, calculated, analysed and predicted for every parcel handled
- An intellectually vibrant culture of first-principles thinking, tight feedback loops and relentless experimentation
The Opportunity
Please note: We offer Day and Night Shifts. As the Shift Manager at Relay, you can expect to have the following responsibilities:
- Overseeing sortation operations during your shift to ensure targets are met
- Supporting with recruitment, onboarding, and training of site operatives
- Leading, motivating, and coaching your team to high performance
- Ensuring health & safety standards are upheld and continuously improved
- Identifying and acting on opportunities to drive efficiency and service quality
- Collaborating with stakeholders to support the wider success of the site
Who Will Thrive in this role?
- Previous experience in a fast-paced operational or warehouse environment
- A proactive leader with strong communication and team-building skills
- Able to think on your feet, solve problems, and make sound decisions under pressure
- Comfortable using data to track performance and make improvements
- A hands-on, positive attitude and a willingness to roll up your sleeves
Fast and Focused Hiring Process
- Talent Acquisition Interview - 30 min
- Hiring Manager Interview - 90 mins
- Final Interview - 1 hour
- Decision and offer within 48 hours
Compensation, Benefits & Workplace
- Generous equity, richer than 99% of European startups, with annual top-ups to share Relay’s success
- Private health & dental coverage
- 25 days of holidays
- Enhanced parental leave
- Hardware of your choice
- Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more)
Who Thrives at Relay?
- Aim with Precision: Define problems clearly and measure impact meticulously
- Play to Win: Chase bold bets, tackle hard challenges, and view constraints as fuel
- 1% Better Every Day: Believe that small, consistent improvements lead to exponential growth
- All In, All the Time: Show up, take ownership, and deliver when it counts
- People-Powered Greatness: Invest in teammates, give and receive feedback with care
- Grow the Whole Pie: Seek win-win solutions for merchants, couriers, and customers
If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Shift Manager - Birmingham employer: Relay
Relay is an exceptional employer, offering a vibrant and intellectually stimulating work culture that prioritises innovation and collaboration. As a Shift Manager in Birmingham, you will benefit from generous equity options, comprehensive health coverage, and extensive perks, all while being part of a fast-growing team dedicated to reshaping logistics. With a strong focus on employee development and a commitment to diversity and inclusion, Relay provides a rewarding environment for those looking to make a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager - Birmingham
✨Tip Number 1
Get to know the company inside out! Research Relay's mission and values, and think about how your experience aligns with their goals. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role requires quick thinking under pressure, try some situational interview questions or role-playing scenarios. This will help you feel more confident when discussing how you handle challenges.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're serious about joining Relay and ready to contribute to their mission of freeing commerce from friction.
We think you need these skills to ace Shift Manager - Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Shift Manager role. Highlight any previous experience in fast-paced operational environments and showcase your leadership abilities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about the logistics industry and how you can contribute to our mission at Relay. Be sure to mention specific examples of how you've led teams or improved processes in the past.
Showcase Your Problem-Solving Skills:In your application, give us examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and make sound decisions under pressure, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get the ball rolling on your journey with Relay!
How to prepare for a job interview at Relay
✨Know the Company Inside Out
Before your interview, dive deep into Relay's mission and values. Understand how they aim to reshape logistics and what their goals are. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to lead and motivate your team. Prepare examples from your past experiences where you've successfully managed a team or improved performance. Highlight your proactive approach and how you’ve tackled challenges head-on.
✨Be Data-Driven
Relay values data-driven decision-making. Be ready to discuss how you've used data in previous roles to track performance or drive improvements. Bring specific examples that demonstrate your analytical skills and how they can benefit the operations at Relay.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities under pressure. Think of situations where you had to make quick decisions or improve efficiency. Practising these scenarios will help you articulate your thought process clearly during the interview.
