At a Glance
- Tasks: Lead training for new hires and upskill existing team members in a fast-paced warehouse.
- Company: Join Relay, a rapidly scaling logistics startup backed by major investors.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on continuous improvement and teamwork.
- Why this job: Shape the future of logistics and empower others to succeed in their roles.
- Qualifications: Strong communication skills and a passion for developing people.
The predicted salary is between 30000 - 40000 £ per year.
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. Relay’s mission is to free commerce from friction, envisioning a world where more goods move freely between people, making the online shopping experience seamless and accessible.
THE TEAM
- ~110 people, more than half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Thousands of data points captured, calculated, analysed and predicted for every single parcel handled
- An intellectually vibrant culture of first-principles thinking, tight feedback loops and relentless experimentation
The Opportunity
As a Training Supervisor, you will own the full training journey, from onboarding new hires to upskilling experienced operatives, ensuring every team member has the skills and knowledge to sort accurately and efficiently. Reporting to the Operations Lead, you will work closely with Warehouse Operations, Quality, and Workforce Management to deliver training and education initiatives, accelerate time to productivity, and drive consistent performance across all shifts.
What You Will Lead
- Training Delivery: Plan and deliver training across all programs from new hire onboarding, cross-skilling, refresher sessions, to process and product launch rollouts.
- New Hire Development: Guide new operatives through their incubation period with structured coaching and direct floor support. Track progress against targets, intervene early, and ensure every new hire graduates.
- Centre Performance: Monitor centre KPIs, identify skill and process gaps, and work with Shift Managers and Quality Supervisors to build targeted training solutions that improve accuracy and productivity.
- Records & Documentation: Maintain accurate and audit-ready training records, track completion and graduation milestones, and ensure all processes and Learning Management System (LMS) content are up to date and relevant.
Who Will Thrive in This Role
- A natural people developer, patient with new hires, direct with feedback, and genuinely invested in watching others grow.
- A clear communicator who can break down complex processes into simple, floor-ready steps.
- Calm and adaptable in a fast-paced, high-volume warehouse environment.
- Data-aware, able to read performance metrics and translate them into practical training decisions.
- A quality-first operator with a "right the first time" mindset.
- A collaborative partner who builds strong relationships and trust with Warehouse and Sortation Operations stakeholders.
Who Thrives at Relay?
- Aim with Precision: You define problems clearly and measure your impact meticulously.
- Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
- 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth.
- All In, All the Time: You show up and step up, taking ownership from start to finish.
- People-Powered Greatness: You invest in your teammates and build trust through high standards and shared success.
- Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and customers.
If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Training Supervisor: Warehouse Onboarding Leader in London employer: Relay
Relay is an exceptional employer, offering a vibrant and intellectually stimulating work culture that prioritises continuous learning and development. As a Training Supervisor, you will play a pivotal role in shaping the skills of new hires and experienced operatives alike, supported by a commitment to diversity and inclusion. With competitive benefits and a fast-paced environment that encourages innovation and collaboration, Relay provides a unique opportunity for personal and professional growth in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Training Supervisor: Warehouse Onboarding Leader in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those at Relay. Use LinkedIn to connect and engage with them. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Relay's mission and values. Show us how your skills align with our goal of making commerce frictionless. Tailor your responses to highlight your experience in training and development.
✨Tip Number 3
Practice your communication skills! As a Training Supervisor, you'll need to break down complex processes. Do mock interviews with friends or family to get comfortable explaining your ideas clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Relay team. Let’s make great things happen together!
We think you need these skills to ace Training Supervisor: Warehouse Onboarding Leader in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Training Supervisor role. Highlight your experience in training and development, and how it aligns with our mission at Relay. We want to see how you can contribute to our goal of seamless commerce!
Showcase Your People Skills:As a natural people developer, it's crucial to demonstrate your ability to coach and support new hires. Share specific examples of how you've helped others grow in previous roles. We love seeing that passion for helping others succeed!
Be Data-Driven:Since this role involves monitoring KPIs and making data-informed decisions, include any relevant experience you have with performance metrics. Show us how you've used data to improve training outcomes or operational efficiency in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Relay!
How to prepare for a job interview at Relay
✨Know the Company Inside Out
Before your interview, dive deep into Relay's mission and values. Understand how they aim to reshape logistics and what their goals are. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Training Skills
As a Training Supervisor, you'll need to demonstrate your ability to develop people. Prepare examples of how you've successfully onboarded or trained others in the past. Highlight your methods for tracking progress and ensuring new hires succeed.
✨Be Data-Savvy
Relay values data-driven decisions, so be ready to discuss how you've used metrics to improve training outcomes. Bring specific examples of how you've monitored performance and adjusted training strategies based on data insights.
✨Emphasise Collaboration
This role requires strong relationships with various teams. Prepare to discuss how you've worked with different departments in the past. Share examples of how you've built trust and collaborated to achieve common goals, especially in a fast-paced environment.
