At a Glance
- Tasks: Lead a dynamic logistics team and oversee operations to meet targets.
- Company: Join Relay, a fast-growing logistics startup backed by major investors.
- Benefits: Generous equity, private health coverage, 25 days holiday, and more perks.
- Other info: Fast hiring process with opportunities for growth and development.
- Why this job: Make a real impact in reshaping e-commerce logistics and drive efficiency.
- Qualifications: Experience in fast-paced environments and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen. Relay’s mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
- ~110 people, more than half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
- An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
The Opportunity
Please note: We offer Day and Night Shifts. As the Shift Manager at Relay, you can expect to have the following responsibilities:
- Overseeing sortation operations during your shift to ensure targets are met
- Supporting with recruitment, onboarding, and training of site operatives
- Leading, motivating, and coaching your team to high performance
- Ensuring health & safety standards are upheld and continuously improved
- Identifying and acting on opportunities to drive efficiency and service quality
- Collaborating with stakeholders to support the wider success of the site
Who Will Thrive in this role?
- Previous experience in a fast‑paced operational or warehouse environment
- A proactive leader with strong communication and team‑building skills
- Able to think on your feet, solve problems, and make sound decisions under pressure
- Comfortable using data to track performance and make improvements
- A hands‑on, positive attitude and a willingness to roll up your sleeves
Fast and Focused Hiring Process
- Talent Acquisition Interview - 30 min
- Hiring Manager Interview - 90 mins
- Final Interview - 1 hour
- Decision and offer within 48 hours. Our process mirrors our pace of work.
Compensation, Benefits & Workplace
- Generous equity, richer than 99% of European startups, with annual top‑ups to share Relay’s success.
- Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it.
- 25 days of holidays
- Enhanced parental leave
- Hardware of your choice
- Extensive perks (gym subsidies, cycle‑to‑work, Friday office lunch, covered Uber home and dinner for late nights, and more).
Who Thrives at Relay?
- Aim with Precision: You define problems clearly and measure your impact meticulously.
- Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
- 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
- All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
- People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
- Grow the Whole Pie: You seek out win‑win solutions for merchants, couriers, and our customers, because when they thrive, so do we.
If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Shift Manager — Lead Fast-Paced Logistics Team in London employer: Relay
Relay is an exceptional employer, offering a dynamic and intellectually vibrant work culture that prioritises innovation and collaboration. With generous equity options, comprehensive health benefits, and extensive perks, employees are empowered to thrive both personally and professionally. The fast-paced environment fosters growth opportunities, making it an ideal place for proactive leaders who are eager to make a meaningful impact in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager — Lead Fast-Paced Logistics Team in London
✨Tip Number 1
Get to know the company inside out! Research Relay's mission and values, and think about how your experience aligns with their goals. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Practice common questions and think of examples from your past experiences that showcase your leadership and problem-solving skills. Remember, they want to see how you handle pressure and make decisions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Relay team!
We think you need these skills to ace Shift Manager — Lead Fast-Paced Logistics Team in London
Some tips for your application 🫡
Show Your Passion for Logistics:When writing your application, let your enthusiasm for the logistics industry shine through. We want to see that you understand our mission to free commerce from friction and how your experience aligns with that vision.
Highlight Relevant Experience:Make sure to detail any previous roles in fast-paced operational or warehouse environments. We’re looking for proactive leaders, so share specific examples of how you've motivated teams or improved processes in your past jobs.
Be Data-Driven:Since we love using data to track performance, include any experiences where you’ve used data to make decisions or drive improvements. This will show us that you can think critically and act on insights, which is key for the Shift Manager role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the quickest way to get your application in front of us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Relay
✨Know the Company Inside Out
Before your interview, dive deep into Relay's mission and values. Understand how they aim to reshape logistics and what their goals are. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved performance. Highlight your communication skills and how you foster a positive work environment.
✨Be Data-Driven
Relay values data-driven decision-making. Be ready to discuss how you've used data in previous roles to track performance or drive improvements. Bring specific examples of metrics you've monitored and how they influenced your decisions.
✨Prepare for Fast-Paced Scenarios
Given the nature of the role, expect situational questions that test your problem-solving abilities under pressure. Think of scenarios where you've had to make quick decisions or adapt to changing circumstances, and be ready to share those stories.
