At a Glance
- Tasks: Drive client growth and retention while collaborating on data integration for optimal performance.
- Company: Join Relay, a fast-scaling logistics startup backed by top investors.
- Benefits: Generous equity, private health coverage, 25 days holiday, and extensive perks.
- Other info: Fast-paced environment with a focus on continuous improvement and team collaboration.
- Why this job: Be part of a mission to revolutionise e-commerce and make online shopping accessible.
- Qualifications: 5-7 years in B2B client management with strong communication and data analysis skills.
The predicted salary is between 60000 - 80000 £ per year.
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. Relay’s mission is to free commerce from friction, envisioning a world where more goods move freely between people, making the online shopping experience seamless and accessible to everyone.
We are looking for a Strategic Account Manager (UK) who will be responsible and accountable for client growth, retention, and profitability of an enterprise client portfolio. This role will be instrumental in driving deeper data integration between Relay and key clients to enable best-in-class network efficiency and performance. As the commercial client champion, you will collaborate with Relay teams on delivering key KPIs of profitable client growth.
Who will thrive in this role?
- 5-7 years of experience in B2B enterprise customer success/client management requiring high levels of cross-functional collaboration.
- Experience in fast scaling or complex SaaS business is a plus.
- Superb communication mastery, clearly structured in both verbal and written formats.
- Comfortable using Google Slides (PowerPoint) and Google Sheets (Excel) to independently carry out analyses and presentations.
- Ability to thrive in a fast-paced start-up environment and adapt quickly to changing priorities.
- Comfortable with data analytics; interpreting data and extracting insights to turn them into actions.
The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.
Fast and Focused Hiring Process
- Talent Acquisition Interview - 30 min
- Hiring Manager Interview - 45 mins
- Case study - 1 hour
- Final Interview - 1 hour
- Decision and offer within 48 hours.
Our process mirrors our pace of work.
Compensation, Benefits & Workplace
- Generous equity, richer than 99% of European startups, with annual top-ups to share Relay’s success.
- Private health & dental coverage.
- 25 days of holidays.
- Enhanced parental leave.
- Located in Shoreditch, our office set-up enables impactful in-person interactions. We work 4 days on-site, with 1 day remote.
- Hardware of your choice.
- Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more).
Who Thrives at Relay?
- Aim with Precision: Define problems clearly and measure impact meticulously.
- Play to Win: Chase bold bets, tackle hard challenges, and view constraints as fuel, not friction.
- 1% Better Every Day: Believe that small, consistent improvements lead to exponential growth.
- All In, All the Time: Show up and take ownership from start to finish.
- People-Powered Greatness: Invest in teammates, give and receive feedback with care.
- Grow the Whole Pie: Seek win-win solutions for merchants, couriers, and customers.
If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Enterprise Growth Partner (UK) employer: Relay
Relay is an exceptional employer, offering a vibrant work culture in the heart of Shoreditch that fosters innovation and collaboration. With generous equity options, comprehensive health benefits, and a focus on employee growth through continuous feedback and learning, Relay empowers its team to thrive in a fast-paced environment. The unique blend of a supportive atmosphere and extensive perks, such as gym subsidies and flexible working arrangements, makes Relay an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Growth Partner (UK)
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and tech space, especially those who work at Relay or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for your interviews by understanding Relay's mission and values. Show us how your experience aligns with our goal of freeing commerce from friction. Tailor your examples to highlight your problem-solving skills and data-driven mindset.
✨Tip Number 3
Practice your presentation skills! Since you'll be using tools like Google Slides and Sheets, create mock presentations based on potential case studies. This will help you feel confident and ready to impress during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Relay team.
We think you need these skills to ace Enterprise Growth Partner (UK)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Enterprise Growth Partner role. Highlight your experience in B2B enterprise customer success and any relevant SaaS background. We want to see how your skills align with our mission!
Showcase Your Communication Skills:Since superb communication is key, ensure your written application is clear and structured. Use concise language and bullet points where necessary to make it easy for us to read. Remember, we love a good story that showcases your achievements!
Demonstrate Data Savvy:We’re looking for someone comfortable with data analytics, so don’t shy away from mentioning your experience interpreting data and extracting insights. Share examples of how you’ve used data to drive decisions or improve processes in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Relay!
How to prepare for a job interview at Relay
✨Know Your Numbers
As an Enterprise Growth Partner, you'll need to be comfortable with data analytics. Brush up on key metrics related to client growth and retention. Be ready to discuss how you've used data in past roles to drive decisions and improve performance.
✨Master Your Communication
Superb communication is a must for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider preparing a few examples of how you've successfully communicated complex ideas to clients or teams in the past.
✨Showcase Your Adaptability
Relay thrives in a fast-paced environment, so be prepared to discuss how you've adapted to changing priorities in previous roles. Share specific examples that highlight your ability to pivot quickly while still delivering results.
✨Emphasise Collaboration
This role requires high levels of cross-functional collaboration. Think of instances where you've worked closely with different teams to achieve a common goal. Highlight your teamwork skills and how you fostered strong relationships to drive success.
