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For Companies At a Glance
- Tasks: Drive client growth and retention while collaborating on data integration for optimal performance.
- Company: Join Relay Technologies, a fast-scaling logistics startup reshaping e-commerce.
- Benefits: Generous equity, private health coverage, 25 days holiday, and extensive perks.
- Why this job: Be part of a vibrant team making e-commerce seamless and accessible.
- Qualifications: 5-7 years in B2B client management with strong communication and data analytics skills.
- Other info: Dynamic start-up culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Strategic Accounts Lead – UK
Apply for the Strategic Accounts Lead – UK role at Relay Technologies.
About Relay Technologies
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest‑ever logistics Series A ($35M) and led by deep‑tech investors Plural, Relay is scaling faster than 99.98% of venture‑backed startups. The company’s mission is to free commerce from friction, enabling more goods to move more freely between people and making e‑commerce seamless and accessible to everyone.
Team
- ~90 people, with more than half in engineering, product, and data
- 45+ advanced degrees across computer science, mathematics, and operations research
- Thousands of data points captured, calculated, analysed, and predicted for every parcel handled
- An intellectually vibrant culture of first‑principles thinking, tight feedback loops, and relentless experimentation
Opportunity
We are looking for a Strategic Account Manager (UK) who will be responsible and accountable for client growth, retention, and profitability of an enterprise client portfolio. This role will also drive deeper data integration between Relay and key clients to enable best‑in‑class network efficiency and performance, and collaborate with Relay teams to deliver key KPIs of profitable client growth.
Who will thrive?
- 5‑7 years of experience in B2B enterprise customer success/client management, with high levels of cross‑functional collaboration; experience in fast‑scaling or complex SaaS businesses is a plus
- Superb communication mastery, clearly structured in both verbal and written formats
- Comfortable using Google Slides and Google Sheets to carry out analyses and presentations independently
- Ability to thrive in a fast‑paced start‑up environment and adapt quickly to changing priorities
- Comfortable with data analytics; able to interpret data, extract insights, and collaborate with analytics teams on continuous improvement of reporting
The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if your experience is higher or lower, so long as the core skills can be demonstrated.
Hiring Process
- Talent Acquisition Interview – 30 min
- Hiring Manager Interview – 45 min
- Case Study – 1 hour
- Final Interview – 1 hour
- Decision and offer within 48 hours
Who Thrives at Relay?
- Aim with Precision: Define problems clearly and measure impact meticulously
- Play to Win: Chase bold bets, tackle hard stuff, and view constraints as fuel
- 1% Better Every Day: Belief that small, consistent improvements lead to exponential growth
- All In, All the Time: Show up and step up, taking ownership from start to finish
- People‑Powered Greatness: Invest in teammates, give and receive feedback with care and candor, build trust through high standards and shared success
- Grow the Whole Pie: Seek win‑win solutions for merchants, couriers, and our customers, because when they thrive, so do we
Compensation, Benefits & Workplace
- Generous equity and annual top‑ups to share Relay’s success
- Private health & dental coverage, comprehensive benefits
- 25 days of holidays
- Enhanced parental leave
- Hardware of your choice
- Extensive perks (gym subsidies, cycle‑to‑work, Friday office lunch, covered Uber home, dinner for late nights, and more)
- Located in Shoreditch; 4 days on‑site, 1 day remote
Location
London, England, United Kingdom
Employment Details
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Sales and Business Development
- Industry: Consumer Services
Equal Opportunity
Relay is an equal‑opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
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Strategic Accounts Lead - UK employer: Relay Technologies
Contact Detail:
Relay Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Accounts Lead - UK
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing their mission and values will help you connect your experience to what they care about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can drive client growth and retention, especially in a fast-paced environment like Relay.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested!
We think you need these skills to ace Strategic Accounts Lead - UK
How to prepare for a job interview at Relay Technologies
✨Know Your Numbers
As a Strategic Accounts Lead, you'll need to be comfortable with data analytics. Brush up on key metrics related to client growth and retention. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Master Your Communication
Relay Technologies values superb communication skills. Practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully communicated complex ideas to clients or teams, especially in a B2B context.
✨Showcase Your Adaptability
In a fast-paced start-up environment, adaptability is key. Think of instances where you've thrived under changing priorities. Be prepared to share how you manage multiple projects while maintaining high standards.
✨Prepare for the Case Study
The case study is a crucial part of the interview process. Familiarise yourself with Relay's business model and think about potential challenges they might face. Prepare a structured approach to solving a hypothetical problem related to client management or data integration.
