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For Companies At a Glance
- Tasks: Manage client growth and retention while driving data integration for optimal performance.
- Company: Relay Technologies is revolutionising logistics with innovative solutions and significant funding.
- Benefits: Enjoy generous equity, private health coverage, 25 days holiday, and extensive perks.
- Why this job: Join a vibrant team focused on removing friction from e-commerce and making delivery seamless.
- Qualifications: 5-7 years in B2B client management; strong communication and data analytics skills required.
- Other info: Fast-paced hiring process with decisions made within 48 hours.
The predicted salary is between 42000 - 84000 £ per year.
Overview
Relay Technologies is reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A funding ($35M) and led by deep-tech investors, Relay is scaling rapidly. We are assembling the most talent-dense team the logistics industry has ever seen.
The Team
- ~90 people, more than half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
- An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
Relay’s Mission
Relay exists to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
In This Future
- Delivery feels invisible—free shipping is the default, and logistical friction disappears from consumers\’ minds.
- Retailers of all sizes thrive equally online, whether selling a £5 item or a £500 one, as delivery becomes universally efficient and cost-effective.
Just as the internet eliminates friction from communication, Relay removes friction from the movement of goods, enabling broader participation and creating new opportunities for merchants and consumers alike.
The Opportunity
We are looking for a Strategic Account Manager (UK) who will be responsible and accountable for client growth, retention, and profitability of an enterprise client portfolio. In addition, this role will be instrumental in driving deeper data integration between Relay and key clients to enable best-in-class network efficiency and performance. As well as being the commercial client champion, you will also have the opportunity to collaborate with Relay teams on jointly delivering on key KPIs of profitable client growth.
Who will thrive in this role?
- 5-7 years of experience in B2B enterprise customer success/client management that require high levels of cross-functional collaboration. Experience in fast scaling or complex SaaS business is a plus.
- Superb communication mastery, clearly structured in both verbal and written formats
- Comfortable using Google Slides (PowerPoint) and Google Sheets (Excel) to independently carry out analyses and presentations
- Ability to thrive in a fast-paced start-up environment and adapt quickly to changing priorities
- You must be comfortable with data analytics; you will not need to build dashboards, but you will frequently be required to interpret data and extract insights to turn them into actions, as well as work with the analytics team on proactively and continuously iterating on data reporting improvements
The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.
Who Thrives at Relay?
Relayers share core traits, captured in our guiding principles, The Relay Edge:
- Aim with Precision: You define problems clearly and measure your impact meticulously.
- Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
- 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
- All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
- People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
- Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.
Compensation & Benefits
- Generous equity, richer than 99% of European startups, with annual top-ups to share Relay’s success.
- Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it.
- 25 days of holidays
- Enhanced parental leave.
- Hardware of your choice.
- Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more).
Fast and Focused Hiring Process
- Talent Acquisition Interview – 30 min
- Hiring Manager Interview – 45 mins
- Case study – 1 hour
- Final Interview – 1 hour
Decision and offer within 48 hours. Our process mirrors our pace of work.
Relay is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Sales and Business Development
- Industries: Consumer Services
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Strategic Account Manager - UK Accounts employer: Relay Technologies
Contact Detail:
Relay Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager - UK Accounts
✨Tip Number 1
Familiarise yourself with Relay Technologies' mission and values. Understanding their goal of reducing logistical friction will help you align your responses during interviews, showcasing how your experience can contribute to their vision.
✨Tip Number 2
Prepare specific examples from your past roles that demonstrate your ability to drive client growth and retention. Highlight instances where you successfully collaborated across teams to achieve key performance indicators, as this is crucial for the Strategic Account Manager role.
✨Tip Number 3
Brush up on your data analytics skills. While you won't need to build dashboards, being able to interpret data and extract actionable insights is essential. Consider practising with real-world data sets to enhance your confidence in discussing analytics during interviews.
✨Tip Number 4
Network with current or former employees of Relay Technologies on platforms like LinkedIn. Gaining insights into the company culture and expectations can provide you with an edge in interviews, allowing you to tailor your approach to fit their unique environment.
We think you need these skills to ace Strategic Account Manager - UK Accounts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B enterprise customer success and client management. Emphasise any roles where you collaborated cross-functionally, especially in fast-scaling or SaaS environments.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of Relay Technologies' mission to remove friction from commerce. Share specific examples of how you've driven client growth and retention in previous roles.
Showcase Communication Skills: Since superb communication is key for this role, ensure your application reflects your ability to convey complex ideas clearly. Use structured language and consider including a brief example of a successful presentation or analysis you've conducted.
Highlight Data Analytics Experience: Mention any experience you have with data analytics, even if you haven't built dashboards. Describe how you've interpreted data to drive decisions and improvements in past roles, as this will resonate well with the requirements of the position.
How to prepare for a job interview at Relay Technologies
✨Understand the Company Mission
Before your interview, make sure you fully grasp Relay Technologies' mission to remove friction from commerce. Be prepared to discuss how your experience aligns with this vision and how you can contribute to making delivery feel invisible for consumers.
✨Showcase Your Data Skills
As a Strategic Account Manager, you'll need to interpret data and extract insights. Bring examples of how you've used data analytics in previous roles to drive client success. This will demonstrate your comfort with data and your ability to turn insights into actionable strategies.
✨Prepare for Cross-Functional Collaboration
Relay values high levels of cross-functional collaboration. Think of specific instances where you've successfully worked with different teams to achieve a common goal. Highlight your communication skills and how they helped facilitate these collaborations.
✨Emphasise Adaptability
In a fast-paced start-up environment, adaptability is key. Be ready to share examples of how you've thrived in changing situations or tackled unexpected challenges. This will show that you can handle the dynamic nature of the role and contribute positively to the team.
