Senior Operations Associate - Network in London

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.

THE TEAM

• ~110 people, more than half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation

The Opportunity

Relay's network runs on forecasts. Every day, models predict how many parcels will arrive, which ones to sort tonight, how many shifts to release, and how many bags each route needs. The Network squad owns those forecasts and the operational processes that turn them into action. When teams plan to the right number, the network runs efficiently. When they over-plan, capacity goes to waste; when they under-plan, cost surges and operational performance suffers.

As Senior Operations Associate, you will own the day-to-day operational processes that drive this outcome. You will be the squad's operational backbone: the person who keeps the network on track, steps in when things break, and coordinates the right teams when the operation is under stress. This is fundamentally an operational role - high-context, high-ownership, and central to how the network runs every day. Alongside the day-to-day execution, you will have the opportunity to keep critical projects moving forward across the squad.

As a Senior Operations Associate, Network at Relay, you'll:

• Own the quality of day-to-day forecast guidance.
• Co-build and operate the systems that decide how much volume flows through our network every day, ensuring teams plan to the right number - neither over- nor under-planning.
• Continually improve these systems, partner with other Operations teams to resolve issues, and maintain a clear specification for Data and Engineering to automate further as resources become available.
• Plan the business through scheduled operational moments.
• Lead the response to unplanned incidents.
• Work shoulder-to-shoulder with the data team.
• Help keep the squad's programme of work on track.

Who Will Thrive in this role?

• Resilience and high ownership.
• Project literacy.
• A bias for action.
• Strong written communication.
• 3–5 years of experience in operations, programme management, consulting, or a similar function.
• Data literacy.

Fast and Focused Hiring Process

• Talent Acquisition Interview - 30 min
• Hiring Manager Interview - 45min
• Case Exercise - 90min
• Final Interview w/ VP Operations - 30min
• Decision and offer within 48 hours.

Who Thrives at Relay?

• Aim with Precision.
• Play to Win.
• 1% Better Every Day.
• All In, All the Time.
• People-Powered Greatness.
• Grow the Whole Pie.

If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.