Senior Content Designer in London

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.

THE TEAM

• 110 people, more than half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation

THE OPPORTUNITY FOR SENIOR CONTENT DESIGNER

As Relay’s first Content Designer, you will work on challenges such as fostering consumer trust in an unfamiliar delivery service through a single notification, ensuring consistency and clarity of message as users interact with our live support team, AI agents and ever-changing user interface. Your contributions will shape how Relay and its technologies communicate with the thousands of workers and millions of customers who handle and receive our parcels each year.

This is a senior individual contributor role in the Design team. You will work cross-functionally, building your own programme of work and embedding within product teams building technologies for our delivery drivers, warehouse workers, pitstops and end customers to execute it. It offers a unique opportunity to define how Design works with partner functions like Product, Data, Engineering and Operations, and how we reorganise our discipline around AI tools and the new organisational structures they unlock.

WHAT YOU’LL DO?

• End-to-end content strategy and execution across Relay’s products, from framing important concepts to polishing microcopy.
• Champion quality and define how Relay uses language to foster engagement, understanding, trust, accessibility, and behaviour change.
• Engage in user research, experimentation and data analysis to define our users’ needs, attitudes and behaviours.
• Be ready to jump into an incident and support with crisis messaging and recovery comms in the event that things go wrong.
• Establish the conventions, systems, libraries, style guides, tools and AI skills that Relay relies on to ensure consistency of language as we scale and diversify our product experiences.
• Consult in the setup of content management and translation tooling that unlocks multi-language product experience.
• Occasionally take on graphic design and copywriting for high‑consequence marketing materials such as investor decks, client pitch decks, candidate pitch decks and the Relay website.

WHO WILL THRIVE IN THIS ROLE?

• You have a proven track record of delivering exceptional content design.
• You’ve built software before, have worked within multidisciplinary product teams and know how to adapt your working style to maximise your impact.
• Past experience in a zero-to-one role and/or writing for non-native speakers are both highly desirable.
• You’re an effective advocate for the needs of users, and adept at balancing these with the needs of the business.
• You’ve previously worked in ambiguous and fast‑paced environments, know when to be pragmatic, and how to balance speed and quality of execution.
• You’re comfortable independently delivering small, straightforward pieces of graphic and product design.
• You’re confident working with and contributing to design and language systems.
• You’re inquisitive and excited about integrating emergent AI tools into your workflow.

FAST & FOCUSED HIRING PROCESS

• Hiring Manager interview - 45 mins
• Portfolio review - 1 hour
• Collaborative design task - 1 hour
• Operating Principles interview - 1 hour
• Decision and offer within 48 hours; our process mirrors our pace of work, typically completed in a week.

WHO THRIVES AT RELAY?

• Aim with Precision: You define problems clearly and measure your impact meticulously.
• Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
• 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth.
• All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
• People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour.
• Grow the Whole Pie: You seek out win‑win solutions for merchants, couriers, and our customers, because when they thrive, so do we.

If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.

Relay is an equal‑opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.