At a Glance
- Tasks: Manage onboarding, offboarding, and HR queries while improving People Ops processes.
- Company: Fast-growing logistics startup backed by major investors, reshaping e-commerce delivery.
- Benefits: Private health coverage, 25 days holiday, flexible hardware options, and extensive perks.
- Other info: Fast hiring process with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact in a high-growth environment.
- Qualifications: 1-2 years in HR or People Ops, with strong organisational and communication skills.
The predicted salary is between 30000 - 40000 € per year.
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen.
Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
- ~110 people, more than half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
- An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
The Opportunity
Please note this is a 12-month FTC opportunity. As a People Operations Associate at Relay, you'll be the operational heartbeat of our People & Talent function: owning the moments that matter most in an employee's journey, from the day they accept an offer to the day they leave. You'll:
- Run a seamless, end-to-end onboarding and offboarding experience that sets every new hire up to hit the ground running
- Own our visa and immigration programme — keeping Relay compliant and our sponsored workers supported
- Be the first point of contact for day-to-day HR queries, giving employees and managers fast, accurate, and empathetic guidance
- Keep our HRIS accurate and our people data clean, enabling better decisions across the business
- Coordinate TA logistics from case study stage through to onsite interviews — ensuring candidates have a consistently excellent experience
- Drive process improvements that make People Ops smarter, faster, and more scalable
Who Will Thrive in This Role?
- You have 1–2 years of HR or People Ops experience and know your way around an HRIS, ideally Deel or similar
- Experience in a fast-paced, hyper-growth environment
- You're obsessed with accuracy and data
- You're a natural at juggling competing priorities; you stay calm, organised, and proactive when things move fast
- You communicate with clarity
- You spot inefficiencies and fix them
- You thrive in a high-growth environment where processes are still being built, and you enjoy being part of building them
Compensation & Benefits
- Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it.
- 25 days of holidays
- Enhanced parental leave.
- Hardware of your choice.
- Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more).
Fast and Focused Hiring Process
- Talent Acquisition Interview - 30 min
- Technical Interview - 60 min
- Final Interview
- Decision and offer within 48 hours; our process mirrors our pace of work, typically completed in a week.
Who Thrives at Relay?
- Aim with Precision: You define problems clearly and measure your impact meticulously.
- Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
- 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
- All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
- People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
- Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.
If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
People Operations Associate | 12-month FTC in London employer: Relay Technologies
Relay is an exceptional employer that champions a vibrant and intellectually stimulating work culture, where innovation and collaboration are at the forefront. With comprehensive benefits including private health coverage, generous holiday allowances, and a commitment to employee growth, Relay empowers its team members to thrive in a fast-paced, high-growth environment. As a People Operations Associate, you'll play a crucial role in shaping the employee experience while being part of a mission-driven company that is reshaping logistics for a seamless online shopping experience.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Associate | 12-month FTC in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Relay or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for your interviews by researching Relay’s mission and values. Show us how your experience aligns with our goal of making commerce frictionless. Tailor your answers to reflect our culture and what we stand for.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experiences and skills, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows us you’re genuinely interested in the role. Plus, it keeps you on our radar!
We think you need these skills to ace People Operations Associate | 12-month FTC in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the People Operations Associate role. Highlight any HR or People Ops experience you have, especially in fast-paced environments like Relay.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about joining Relay. Share specific examples of how you've tackled challenges in previous roles and how you align with our mission to free commerce from friction.
Showcase Your Data Skills:Since accuracy and data are key for this role, mention any experience you have with HRIS systems or data management. We want to see how you can contribute to keeping our people data clean and accurate.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Relay!
How to prepare for a job interview at Relay Technologies
✨Know the Company Inside Out
Before your interview, dive deep into Relay's mission and values. Understand how they aim to reshape logistics and free commerce from friction. This knowledge will help you connect your experiences to their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your People Ops Experience
Be ready to discuss your previous HR or People Ops roles in detail. Highlight specific examples where you've improved processes or handled onboarding/offboarding effectively. Relay is looking for someone who can juggle priorities, so share instances where you thrived in fast-paced environments.
✨Prepare for Technical Questions
Since the role involves working with HRIS systems, brush up on your technical knowledge, especially if you have experience with Deel or similar platforms. Be prepared to answer questions about data accuracy and how you’ve used HR metrics to drive decisions in the past.
✨Emphasise Communication Skills
Relay values clear communication, so practice articulating your thoughts concisely. Think of examples where you provided empathetic guidance to employees or managers. Demonstrating your ability to communicate effectively will set you apart as a candidate who can thrive in their collaborative culture.
