Data Analyst - Pitstops in London

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen. Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.

THE TEAM

• ~110 people, more than half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation

Overview

Relay's Pitstop network is the convenience-store backbone of the operation. Customers drop off and collect parcels at these locations, Middle Mile drivers hand off and pick up, and the whole network depends on independent retailers behaving in ways that make Relay work. The Pitstop squad's job is to build those systems. Today the network runs at around 170k parcels a day, propped up by a small operations team and twelve LiveOps FTE absorbing the day-to-day breakage. The squad's mission is to take the network from 170k to 2M parcels a day without LiveOps scaling linearly with it.

What You'll Do

• Own the Pitstop squad's five outcome metrics: Launch Velocity, Handover Speed, Handover Accuracy, Pitstop Retention, and Indirect Cost per Parcel.
• Run the analytics behind pitstop performance and pricing.
• Quantify the impact of squad initiatives in cost terms.
• Build launch readiness analytics.
• Build the retention layer.
• Investigate LiveOps ticket load by category and reason.
• Define KPIs and build dashboards that make Pitstop performance transparent.
• Maintain and extend the squad's dbt models and data pipelines.

Who Will Thrive in This Role?

• You want to understand how an operation actually works.
• You're excited by cost and behaviour problems.
• You can navigate messy operational data and turn it into metrics people trust.
• You're comfortable working alongside operations, design, engineering, and commercial stakeholders.
• You're fluent in SQL and experienced with BI tools.
• You have at least 3 years experience, ideally with exposure to logistics, parcels, retail operations, or another network-scale operational business.
• You care about impact, not just insight.
• You communicate clearly with non-technical stakeholders.

Who Thrives at Relay?

• Aim with Precision: You define problems clearly and measure your impact meticulously.
• Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
• 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth.
• All In, All the Time: You show up and step up.
• People-Powered Greatness: You invest in your teammates.
• Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers.

If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.