Commercial Analytics Programme Lead in London

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. Our mission is to free commerce from friction, envisioning a world where more goods move freely, making the online shopping experience seamless and accessible to everyone.

THE TEAM

• ~110 people, more than half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation

The Opportunity

Relay is building the UK's most intelligent delivery network. Every parcel that moves through our system makes the network smarter, and we hold ourselves to a high bar on the metrics that prove it: on-time attempts, on-time delivery, did-not-receive rates, lost-in-transit rates, unit economics, and client profitability. Our clients hold us to that same bar, and our commercial organisation is where those conversations happen. Behind every strategic account is a rich set of numbers that need to be read, interpreted, and turned into a story.

As Commercial Analytics Programme Lead, you own the commercial analytics programme across our strategic accounts. This role is critical in keeping our commercial metrics moving in the right direction (performance and quality, profitability, growth), and communicating that improvement to clients in a way that meets their priorities. You take the needs brought by AMs and their clients, find the root cause across our network and commercial operations, and drive the right internal teams to fix them. You're the connective tissue between what clients are asking for and what Relay's squads are building.

You run multiple commercial analytics programmes in parallel across the full strategic account base: performance and quality, profitability, and growth. Each has its own cadence, KPIs, and reporting standards, and you own all of them. When an AM brings a live problem (a DNR spike, a margin slip, a pipeline risk), you triage it across the account base, diagnose where in the value chain the root cause sits, and commission the right internal teams to fix it. You manage a Commercial Analyst as a direct report, with other analytical resources across the business on dotted lines to pull together the full commercial picture.

Relay has best in class operational teams, account managers, and data capabilities. This role keeps them pointed at the commercial problems that matter, challenges their output, and holds them to the dates we've committed externally. You coordinate across quality, finance, growth and expansion, and the operational pillars, and you're creative about how you pull resources together when no single squad owns the problem.

What You'll Do

• Own the commercial analytics programme end to end across all strategic accounts, covering performance and quality, profitability, and growth.
• Take AM and client needs, translate them into internal work, commission the right squads and analysts, and sequence delivery so commitments land on time.
• Work directly with AMs and their clients, joining MBRs, strategic reviews, and escalation conversations as the analytics voice in the room.
• Manage a Commercial Analyst as a direct report, with other analysts across the business on dotted lines to pull together the full commercial picture.
• Build and own the reporting cadence for strategic accounts, so every AM has an accurate, up-to-date picture of how their client is performing commercially and operationally.
• Shape the commercial narrative for each strategic account: what happened, what it means, what we're doing about it, and where we're going.
• Diagnose root cause across the value chain when a commercial problem surfaces, whether it's landing in first mile, sort, middle mile, or last mile, and point the right teams at it.
• Sit across the squads' delivery. You're not executing the work, you're directing it, challenging it, and keeping external commitments aligned with internal progress.
• Run programmes across quality, finance, growth and expansion, and the operational pillars. Commission the work, sequence it, and hold teams accountable to the dates we've committed.
• Take what Relay's quality, observability, and finance systems surface and turn it into a managed commercial narrative before clients need to ask.

Who Will Thrive in This Role?

• You're an experienced Programme Manager or Management Consultant, comfortable running a programme end to end.
• You're an experienced people manager, comfortable running both direct reports and dotted-line teams.
• You're genuinely client-facing and can hold your own on the numbers.
• You think strategically about how commercial performance and quality, profitability, and growth fit together into one story.
• You think in portfolios, not accounts, and make differentiated decisions about who gets hypercare.
• You're creative about getting work done across team boundaries.
• You're highly analytical and comfortable in the weeds.
• You build excellent presentations, turning complex operational and financial detail into a clear, compelling story.
• You communicate with precision and build trust quickly across teams.
• You're relentless on follow-through and ensure commitments are delivered.
• You're comfortable driving outcomes across teams without direct authority.
• Experience in logistics, delivery, or a complex operational environment is a plus.

Fast and Focused Hiring Process

• Talent Acquisition Interview - 30 min
• Hiring Manager Interview - 60 min
• Case Study - Onsite - 75 min
• Final Interview - 1 hour
• Decision and offer within 48 hours.

Compensation, Benefits & Workplace

• Generous equity, richer than 99% of European startups, with annual top-ups.
• Private health & dental coverage.
• 25 days of holidays.
• Located in Shoreditch, our office set-up enables in-person interactions.
• Hardware of your choice.
• Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more).

Who Thrives at Relay?

• Aim with Precision: You define problems clearly and measure your impact meticulously.
• Play to Win: You chase bold bets and tackle the hard stuff.
• 1% Better Every Day: You believe in small, consistent improvements.
• All In, All the Time: You take ownership from start to finish.
• People-Powered Greatness: You invest in your teammates and build trust.
• Grow the Whole Pie: You seek out win-win solutions for all stakeholders.

If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.