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For Companies At a Glance
- Tasks: Drive operational clarity and momentum across cross-functional teams.
- Company: Join Relay, a rapidly scaling company reshaping online commerce.
- Benefits: Competitive salary, diverse culture, and opportunities for growth.
- Why this job: Make a real impact in a fast-paced, innovative environment.
- Qualifications: Experience in complex operations and strong execution skills.
- Other info: Collaborate with industry leaders and thrive in a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
Relay is fundamentally reshaping how goods move in an online era. Relay is scaling rapidly and assembling a talent-dense team. Relay's mission is to free commerce from friction and create a world where more goods move more freely between more people.
This role owns high-context, cross-functional work; drives operational clarity and momentum; and lands decisions that would otherwise stall. It is fundamentally an operator role — not a project management role — and success is measured by hands-on execution and tangible outcomes, not plans or status updates.
The Team:
- ~90 people, more than half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Thousands of data points captured, calculated, analysed and predicted for every parcel
- An intellectually vibrant culture of first-principles thinking, tight feedback loops and relentless experimentation
The Opportunity:
This role exists to take ownership of high-context, cross-functional work; drive operational clarity and momentum; land decisions that would otherwise stall.
Responsibilities:
- Own ambiguous, cross-functional initiatives that cut across Delivery Squads, Commercial, Finance, and Operations.
- Step into cross-functional projects, consolidate context, and push execution to completion.
- Act as the first pass for urgent, high-stakes Commercial or partner requests, conducting root-cause analysis and providing clear trade-offs and recommendations.
- Ensure clarity in how decisions land across the org, from tooling and dashboard changes to process and network adjustments.
- Run and structure senior operating forums to keep discussions decision-led and focused on moving forward.
- Drive execution after decisions are made, removing blockers and delivering end-to-end momentum of special projects.
What Success Looks Like:
- Within 3–6 months: Clear and consistent rollout of operational decisions
- Tangible improvements in execution across teams
- Commercial issues resolved with operational insight
This Role Is For You If:
- You’ve operated in fast-moving, operationally complex businesses and owned initiatives with real impact.
- You have a strong bias for execution and action, with a track record of pushing ambiguous problems to resolution.
- You influence through clarity and competence.
- You can make judgment calls under uncertainty, and know when to move vs when to escalate.
Ideal Background:
- Owned cross-functional delivery at a logistics, operations, or marketplace startup
- Worked closely with senior leadership in high-context situations
- A background in BizOps, Chief of Staff, or operations leadership with a strong execution core
- Senior operators in high-growth startups
- Consultants who moved into operating roles
- STEM/engineering degree or equivalent practical experience in technical environments
- BizOps/Chief of Staff profiles with strong analytical rigor and executional capabilities
Fast And Focused Hiring Process:
- Talent Acquisition Interview - 30-45 min
- Hiring Manager Interview - 30-45 min
- Case Study - 60-75 min
Who Thrives at Relay?
- Aim with Precision: define problems clearly and measure impact
- Play to Win: chase bold bets and tackle hard stuff
- 1% Better Every Day: small, consistent improvements drive growth
- All In, All the Time: take ownership from start to finish
- People-Powered Greatness: invest in teammates and build trust
- Grow the Whole Pie: seek win-win solutions for merchants, couriers, and customers
If these resonate and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Business Operations Lead in London employer: Relay Technologies
Contact Detail:
Relay Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Lead in London
✨Tip Number 1
Get to know the company inside out! Research Relay's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Business Operations Lead role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising situational questions. Think about how you've tackled ambiguous problems in the past and be ready to share specific examples. Relay wants to see your hands-on execution skills in action!
✨Tip Number 4
Don't forget to follow up after your interviews! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to remind them why you're the perfect fit for the role.
We think you need these skills to ace Business Operations Lead in London
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and insights that relate to the role.
Tailor Your Application: Make sure to customise your application for the Business Operations Lead role. Highlight your hands-on experience in operationally complex environments and how you've driven execution in past roles. We love seeing relevant examples!
Show Your Impact: We’re all about tangible outcomes here at Relay. In your application, focus on specific achievements and how your actions led to measurable improvements. Numbers and results speak volumes!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Relay Technologies
✨Understand the Business Operations Landscape
Before your interview, dive deep into Relay's business model and operations. Familiarise yourself with how goods move in the online era and think about how you can contribute to reducing friction in commerce. This knowledge will help you speak confidently about how your experience aligns with their mission.
✨Prepare for Cross-Functional Scenarios
Since this role involves high-context, cross-functional work, be ready to discuss examples from your past where you've successfully navigated complex projects. Think about how you consolidated information and drove execution to completion, as this will showcase your hands-on operational skills.
✨Showcase Your Decision-Making Skills
Relay values clarity and competence in decision-making. Prepare to discuss situations where you had to make judgment calls under uncertainty. Highlight how you approached these challenges, the trade-offs you considered, and the outcomes of your decisions to demonstrate your ability to influence and drive results.
✨Emphasise Your Execution Bias
This role is all about tangible outcomes rather than just plans. Be ready to share specific examples of how you've pushed ambiguous problems to resolution in fast-paced environments. Illustrate your track record of driving execution and removing blockers to show that you're the hands-on operator they need.
