IT Support Technician

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. Relay’s mission is to free commerce from friction, envisioning a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.

THE TEAM

• ~110 people, more than half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation

The Opportunity

This is a hands‑on, high‑ownership role focused on one thing: making Relay’s internal technology secure, reliable, and scalable. As Internal IT & Systems Lead, you’ll take end‑to‑end responsibility for device management, onboarding/offboarding logistics, internal tools, and frontline technical support. You’ll implement and run an MDM system, maintain a complete asset register and insurance coverage, enforce security best practices (including 2FA), and support ongoing compliance requirements through tools like Vanta. You’ll be the single owner of internal technical services - reducing ad‑hoc requests, improving documentation and processes, and ensuring every employee has the tools and support they need to work efficiently as the company scales.

Who Will Thrive in This Role

• Have strong experience in IT operations, internal systems, or workplace technology
• Can confidently implement and manage MDM and device compliance
• Are highly organised and enjoy owning asset tracking, logistics, and documentation
• Take security seriously and can drive 2FA, training, and compliance controls
• Are comfortable administering Slack, Notion, and Google Workspace at scale
• Can respond fast to technical blockers and resolve access/authentication issues
• Take pride in building reliable systems and reducing repeat problems through process improvement

This role suits someone who is proactive, detail‑driven, and motivated by ownership - someone who keeps internal tech running smoothly and raises standards as the business grows.

Who Thrives at Relay?

• Aim with Precision: You define problems clearly and measure your impact meticulously.
• Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
• 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
• All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
• People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
• Grow the Whole Pie: You seek out win‑win solutions for merchants, couriers, and our customers, because when they thrive, so do we.

Relay is an equal‑opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.